Trooli Bewertungen 

Mikyle Moorgasen was very helpful in explaining options to me.

Excellent Customer Service – Thank You, Trooli Broadband!

I am extremely pleased with my experience with Trooli Broadband and would like to express my sincere appreciation for the excellent customer service I received.

When I moved into my new property, I was previously with Vodafone Broadband. Unfortunately, full-fibre broadband was already installed in the area, and Vodafone was unable to provide this service at my new address. Consequently, I had no choice but to end my existing contract and look for an alternative provider.

I contacted Trooli Broadband, where I had the pleasure of speaking with Mikyle Moorgasen. He was exceptionally helpful and took the time to explain how everything worked, guiding me through the process clearly and patiently. His approach was extremely polite, respectful, friendly and professional, which made the whole experience very reassuring.

I was more than happy to sign up with Trooli and arrange my direct debit. Mikyle advised me that I would receive the equipment within two to three days. To my delight, it arrived the very next day. I was absolutely over the moon to get everything set up so quickly and enjoy my new internet connection.

I genuinely believe that employees like Mikyle are a tremendous asset to any company. His excellent attitude, professionalism and willingness to help reflect very positively on Trooli Broadband.

A company progresses and earns the trust and loyalty of its customers through staff who genuinely value and respect the people they serve. As customers, we greatly appreciate being treated with courtesy, kindness and respect, alongside receiving a reliable and fast broadband service.

A big thank you to Mikyle and the Trooli team. Please pass on my appreciation to him. I wish the company continued success, and I am delighted to be a Trooli customer!

Thanks Nikheil. Great deal. Super efficient process.

Xola was helped me navigate the various options for internet without using high pressure selling techniques. All my questions were answered and the fact they sorted out termination of my existing contract with another supplier made the experience much better than expected.

I have just ordered Trooli broadband and Xola was very efficient and took the time to sort out my concerns and ensure I was happy before proceeding. So far so good I await installation

Trooli's onboarding experience was seamless. Erica P was extremely helpful and was able to answer any questions I had about Trooli.

Shaun explained what was happening and carried out the work, leaving everything tidy and working.

When everything first set up, it was all good. however, about a year into our contract, we start to have buffing constantly when watching films, it has been like throughout whole summer. NOW is the problem, if you trying to speak someone from customer service team, it is a nightmare, we' ve called them few times, first over 40m no one even picked it up, called again, second time for over half an hour, told him the issue, I was transfer the technical team, after 10 minute on the line, phone just been hanged up. once our contract is end, we will be gone. terrible service

Terrible customer care. Bought the company “call flow solutions,” who I was with, then they Cancelled my business phone line without so much as a call or a letter informing me. Leaving me with no business phone for over a week.

Would have taken them 2 minutes to call me, not like they didn’t have my number. Joke of a company.

I just signed an agreement for new broadband for when we move. I spoke to Letrisa, who called back exactly when we agreed. It was an easy process. I cannot comment on broadband or anything else yet, since the installation is in the future, but my husband has been a customer with them for his business for over a year and has been happy so far.

Very smooth and easy process, Mikyle explained everything very clearly. The whole setting up took very little time, no stress at all.

Very pleasant and efficient call centre service. Good value.

Communication with Trooli has been extremely good throughout. Mikyle explained everything in a very precise, straightforward manner. Far superior to contact with both Three and Vodafone where it was a struggle to get any clear sense or even through to the right department. I felt very confident dealing with Mikyle and would commend him on his excellent customer service.

Recently moved into a property with Trooli hardware installed. Trooli’s sales agent Belmirro was very helpful getting me promptly set up with an account, broadband package and router which I’ve set up now. Happy customer!

Everything was completed in 30 mins good service.

Shaun And John were great, even took the time to explain to my son what they were doing!

I have been with Trooli for over a year now and have nothing but good things to say so far.

It has great speed (I do pay more for the 2.5GB), I've not had one outage yet, only ones I've caused and the customer service has been great the very few times I've had to use it, which most of the time was to resolve something I did, not them.

At last I found someone who has the knowledge and professionalism that I expect.
Mlungisi Has been a saviour, thank you as I nearly closed the account!
With service being in South Africa it has its problems and I thought this was a UK company. Nevertheless Mlungisi has saved the day and now I will enjoy their product.

I spoke to Belmirro and he was great. Very clear details, answered all my questons and we had a really nice friendly chat.

After leaving our details with Trooli, we were contacted by Latrisa, who gave us a rundown of available offers, also sending an email of everything she had explained.
On contacting Trooli to place an order, we were passed on again to Latrisa, which gave a nice continuity to the process.
Latrisa was very pleasant to deal with, answering any questions and finding answers to those she didn't know.
All in all, a simple and quick process.