The Private Office Bewertungen 

56
•
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Donna Buffham is our financial adviser who we have been working with for many years . We very much trust her advice and have always found her to be one hundred percent professional. The reason we cont... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

True professionals in every sense of the word from start to finish. Knowledge, diligence, pro activity, direction and a real genuine sense of comfort has been provided since day 1 in that I’m doing th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Donna is our trusted advisor, having looked after our family's complex financial affairs for many years, with knowledge, wisdom, resilience (she's certainly needed it on occasion), good humour and car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Recently, when we sought advice regarding possible equity release, Donna Buffham and the team at TPO gave us an excellent service. Donna was very personable, engaging and supportive and showed she... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Finanzberater
  2. auch in
  3. Finanzplaner
  4. Investmentservice

Vom Unternehmen geschrieben

We are an award-winning, Chartered & Pension Transfer Gold Standard accredited financial planning firm who have been delivering independent, tailored financial advice for over fifteen years. With offices in London, Leeds and Bath, we help clients across the UK with their financial planning needs. Many of our expert team have worked together as colleagues for over 25 years, looking after private clients, families and owner-managed businesses. As a client, you will benefit from our collective knowledge, resource, time and expertise, while still receiving the unrestricted, personalised service from your dedicated adviser. Our advice is, and always has been fully independent; we work for you, not a product provider, meaning we can be unbiased and sit on ‘your side of the table’. We work in partnership with all of our clients to shape our approach to your circumstances and needs – it’s a fully tailored, transparent service built around you. All clients get free access to TPO Wealth, our secure personal finance portal & App that allows you to manage all your investments, property wealth, and personal financial affairs in one place. Whether you’re building the foundations of your future, looking towards retirement, or want to preserve your wealth for your children and grandchildren, our range of ongoing services allow us to provide our expert financial planning at costs which are appropriate to the complexity and level of service that different people are looking for. We are committed to helping our clients create, protect and grow their wealth. Awarded 'Best Retirement Advice Firm' and 'Best Paraplanning Service' at the 2026 Money Marketing awards.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

56 Bewertungen

5 Sterne
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1 Stern

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4.8

Alle Bewertungen

(56)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Abigail was exceptional

Abigail was friendly, knowledgeable and extremely helpful in understanding our situation and explaining options risks and benefits so that we felt comfortable and well informed before making any decisions

1. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Hi Eamonn - it's good to hear how working with Abigail as your trusted adviser gives you the confidence you need to make well informed and important decisions. Thanks for sharing your experience. - JK

Bewertet mit 5 von 5 Sternen

Timely and helpful advice

I have been advised by David Dodgson of TPO for many years. I have always received timely and helpful advice which has enabled me to plan and manage my finances for both my short and long term needs very effectively. He also schedules regular review meetings to ensure any changes to my circumstances are taken fully into account. I would happily recommend David and TPO.

19. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Hi Simon - thanks for the great feedback and we're glad to hear how much you value your regular review meetings with David. We'd love you to recommend David and TPO to other friends and family! - JK

Bewertet mit 5 von 5 Sternen

Friendly and efficient service

I have worked with Susan Tait of TPO over the last 6 years in relation to mutual clients. Susan is a pleasure to work with. Her advice is clear and we are offered regular reviews and updates. Susan and her team are quick and efficient in responding to any queries and I feel fully supported.

17. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Hi Rebecca - thanks for the endorsement of working with Susan and the team at TPO. It's great to hear how much you enjoy working together :) - JK

Bewertet mit 5 von 5 Sternen

Outstanding support and advice

I run two businesses, and over the Lockdown period I experienced significant and quite damaging impacts to mine and my businesses financial situation. David Dodgson who has advised me for many years, including through a prior successful business sale, was a great support and provider of excellent advice. He continues to help through the recovery and provides excellent planning advice and financial guidance. His insights and knowledge are invaluable.

13. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A wonderful holistic approach to financial planning, and making life decisions.

TPO has been managing our finances for over twenty years. We very much look forward to our six monthly review with our advisor with Susan Tait, it is always a pleasure.
Susan's advice is excellent, taking a holistic approach looking at investments, private and NHS pensions, property, wills, and power of attorney, and income streams.
We have always been well looked after, as Susan guides us through the options best suited to us, and has been there to help, when we are also making other important life decisions.
Thanking the TPO team
Dr Ian Brand and Huw Roberts

13. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Chartered Accountant's view

I am a Chartered Accountant and have dealt with Robert Morse of TPO for many years and have introduced him and his team to other clients of mine during that period. Their service has been excellent and I have always felt that the advice was being given with my best interests in mind, which has not always been my experience with other IFAs.

22. November 2023
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Thank you for taking the time to leave a review and we're pleased to hear that our professional partners recognise the value that we add to both themselves and their clients.

Bewertet mit 5 von 5 Sternen

TPO and Kirsty Stone Excellent

Kirsty has looked after our affairs for a number of years. She is an expert financial planner with a very reassuring manner. We know that we are in safe hands and we really value her trusted counsel. We also love listening to her on BBC Moneybox !!!!
Mrs M - London

17. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

TPO excellent

I have invested with the TPO and they are really wonderful. I have a very professional advisor who explains everything so I understand. I highly recommend TPO.

3. November 2023
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Thank you for taking the time to leave a review and we are pleased to know that you understand everything that your adviser discusses with you.

Bewertet mit 5 von 5 Sternen

Exceptional Service by Philippa at The Private Office

I had the pleasure of working with Philippa from The Private Office, and I can't say enough about the exceptional service she provided. Philippa went above and beyond to help me secure the best life insurance policy.

From the beginning, she patiently answered all my questions and provided me with a thorough understanding of my options.

Her expertise and dedication were evident throughout the entire process, and I couldn't be happier with the results.Not only did Philippa find me the perfect life insurance coverage, but she also took the time to tailor it to my specific needs and budget. Her attention to detail and commitment to ensuring I was well-informed made the entire experience smooth and stress-free.

I truly appreciate all the hard work and effort Philippa put into making sure I got the best possible deal. It's not often you come across someone who genuinely cares about their clients' financial well-being, but Philippa certainly does.

I highly recommend Philippa's services at The Private Office to anyone in need of a financial adviser who will go the extra mile. Her expertise, professionalism, and dedication are second to none.

Thank you, Philippa, for all your help and support!

29. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Start wasn’t bad but then silence

Initial consultation was fine and the area of interest was discussed. The proposal arrived and when I read it I realised that I can do 99% of the proposed items myself and looking at the fee structure I decided against going any further. The initial fee is very high and in the current economic situation I just couldn’t justify it. The biggest thing is that since receiving the proposal and declining it there has been NO further communication from TPO, not even an acknowledgement of not using them. The warm and fuzzy feeling just isn’t there.

23. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Thank you for your honest feedback. We understand that you have decided not to proceed on the basis that you found the initial fees to be high. Upon confirmation from you that you no longer wanted to proceed, we’re sorry that you felt there was no subsequent contact from the adviser confirming this to be the case. We wish you well for your financial future.

Bewertet mit 1 von 5 Sternen

Very poor service

I was a client for a number of years without problem. Last year I had to chase them for the usual annual review of the investments. Nothing happened and after further chasing I was told I was no longer entitled to this unless I paid a lot more; I had received no notification of a change to the service. I complained and was then told it was a mistake and the change only applied to new customers. However, the review was still not done. When I chased again, they contradicted themselves again I said I could not get the review. What staggers me is the casual ease with which they could tell me one thing and then the complete opposite, without any sense that this is completely unprofessional and fundamentally undermines trust. I made a complaint but was most unhappy with the response, so took a complaint to the Ombudsman who instructed them to award me compensation.

18. September 2022
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

We’re sorry that you received mixed messages and that this resulted in a complaint, which we upheld, and The Ombudsman agreed with our decision. Whilst this was not the experience either party would hope for, we take all feedback very seriously and will work hard to ensure this is not repeated.

Bewertet mit 2 von 5 Sternen

Expensive mistake

The advisor was friendly, thoughtful and down to earth. Discussed my needs and produced a recommendation report with some sensible advice about my pension and investments. No gripes with the advice aside from the projected returns, minus the fees they would have charged, which were extremely modest. I decided not to proceed with The Private Office to implement the advice so they sent me an invoice for £7,020 - which seems a lot of money for a straightforward recommendation report - and threatened to pass my debt to a debt collector if I didn't pay.

23. März 2023
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Thank you for taking the time to leave a review. Understandably, it’s disappointing to receive 2-stars however, as with all feedback we take this seriously and as an opportunity to learn and improve. Your signed documents, plus your positive comments about your experience with the Adviser would suggest you were happy with the process and the experience following your initial enquiry in November 2021, the subsequent work and advice undertaken by TPO and agreed to by you in March 2022. Providing professional services, such as financial advice, incurs significant time and cost, both of which were clearly laid out during our conversations and in the documentation you signed to engage us. We repeatedly made attempts to contact you over the ensuing 12 months regarding the advice that had been provided and the outstanding invoice. We note that this has now been paid – thank you. As with other professional services companies, we may instruct third parties as part of our recovery processes. We’re sorry if you felt that this was heavy-handed and will review the content of these letters going forwards.

Bewertet mit 1 von 5 Sternen

Terrible costly experience

Terrible experience. They delayed implementation of my pension sharing order by sitting on paperwork Scottish Widows needed.
Chose them as they said they’d help me through the process!
If they made a basic error like this costing me thousands and untold stress how could I trust them. Adviser is David Dodgson

The Ombudsman ruled in their favour as I opted not to take advice as I no longer had any faith in them. TPO were legally allowed to take 3850k despite just advice given in 10/2020 outlining what they could provide and then putting pension sharing in Investacc cash account. So legally they took the fee but morally it is poor practice. A responsible professional organisation would have adjusted the fee to reflect the service actually provided.

Again as they are financial advisers not legal body the Ombudsman found in their favour on the delayed pension sharing order. I naively trusted David when he said he’d help me with the paperwork but TPO didn’t. David didn’t realise they already had the paperwork needed to progress the order. I eventually identified this and yet they deal with this every day.

BEWARE

Can’t manage to leave a review on their own site where there all glowing- umm. I note they say can use vouched for not trust pilot but will try that now.

6. März 2023
Bewertung ohne vorherige Einladung
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Antwort von The Private Office

Thank you for leaving feedback on TrustPilot. We invite all customers to leave reviews via VouchedFor which is a trusted review platform for professional services. We note that the Ombudsman has concluded their investigation and rejected the complaint. They were satisfied that delays were not caused by TPO and that you received advice in line with our service agreement.

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