TGW Bewertungen 489

Had to call their customer service line 4 times to inquire about my order. Originally the order was scheduled to be delivered on April 25, 2025. The status changed with no delivery and the shipment was stuck in Connecticut. I called twice to TGW on April 27th to inquire and they opened to FedEx claim. Later that day the FedEx tracking was updated and the package was in Sacramento, CA. schedule for delivery on April 28th. No delivery on the 28th and waited to May 1st to call TGW again. This time the representative said the claim allows 5 days to complete. If the package is still undelivered then I could reorder or be refunded. FedEx now shows the package in Missouri and no delivery date. I called TGW on May 3rd and asked for a refund. The representative could not process a refund. I asked to speak to a manager and none were available. I had to file a dispute on the charge with my credit card company. Still fuming over the poor customer service experience with TGW.

I ordered a closeout golf bag; website said it was in stock. That was over 3 weeks ago. Email sent to me said that the order had been processed and the shipping tracking number would be available as soon as FedEx picked it up. Absolutely no communication, so this morning I called TGW to find out where my order is. I was told that they'd cancelled my order because the bag was not in stock. DO NOT TRUST this company. Very poorly run!!

Bought a sandwedge in 2022, it broke sent it to be repaired. Never received it back even after numberous phone calls, Thievery.

The courier delivered my order to the wrong address and TGW refused to offer a replacement or refund.

I have ordered a while ago and the items look very nice, but the waiting time is super long.

I rate them a zero for fulfillment, customer service, and making it right. Do NOT buy from them. I ordered 3 items. A pair of golf shoes, and 2 golf clothing items. Not one of the items I ordered was in the shipment they sent. Not even the wrong pair of shoes. I immediately called to complain and speak with a supervisor. No supervisor was available so they sent an email and one would call me back on Monday. I also sent a complaint email with the issues to TGW. Monday evening and no call back and no reply emails. So I call them. Zero explanation for their failure to have a supervisor call me. And, oh, BTW, your shoes are all sold out now! So send me a nicer pair, since it was your error and you've failed every step of the way. Nah. We aren't going to do that to make you, the customer, happy and to make our epic failures from fulfilling shipping and customer service and follow up right. We'll just issue a refund for the shoes. Buyer be aware. Do not support this business.

Ordered a shirt on January 27th and it shipped and arrived in the Denver area January 29th. It's now February 14th and still not delivered and TGW won't cancel and refund the order until they hear from Fed-Ex who apparently can't find it either and just tells you to call the shipper for resolution.
So now it seems to be my problem!

They sent a golf club with a missing part and wouldn’t correct the mistake. I had to go directly to the manufacturer of the club. Terrible customer service. Don’t use.

What used to be a very reliable company has become an absolute nightmare. I see the writing on the wall with them and how sad it is. I actually begin to think I'd been scammed by a Chinese hacker. After finally going around them to the mfg'r I realized they never ordered my product. What I can't believe is they also never charged my Amex! Needless to say, I've eliminated them from future golf equipment options but bottom-line is I feel sorry for their employees! They gotta know something isn't right there.

I have made many orders with TGW. great selection and pricing for all of your golf needs. All the brands and their own quality house brand at great prices. They often run sales where you get fantastic deals. I had one small issue on one order and customer service resolved quickly and to my satisfaction.

TGW experience totally stinks. Ordered a new rain jacket on sale. Order was confirmed with an email then 1 hour later TGW canceled the order. The jacket is still available on their site but for double the price. Multiple attempts and methods to contact the company have been unsuccessful.

Love the golf warehouse. Their sales support and service are always exceptional, good product good value

Seperate order into 3 parts. Customer support when called did not know, quoted wrong shop time. Last part has been awaiting pickup for 4 days. Logistics horrible.

Online purchases sales items made easy and fast delivery. Will definitely use this website again

Shoes fit very well and are very comfortable.

I have never had a problem with TGW. Great customer service and very fair prices.

They have great prices and great selection of items

These guys have a large selection of shoes with the best pricing online..easy to use

Great variety of merchandise and great prices

This company has poor operations and logistics. I order 4 pair of shorts from them, which their website said were all in stock. However, I only received 3, with one the wrong color. I returned the wrong color for exchange, only to have them send me the same wrong color back. The 4th pair never came, even though the site shows in stock. Their customer service told me twice that they would expedite the 4th pair, which after 10 days never shipped. It was a terrible experience, and showed a real poor operational and customer focus. I will not shop there again.