Great place to get golf attire, equipment and accessories. Wide selection and best prices I have found online. I also frequently shop at The Sportsman’s Guide website so this great product variety was... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Ordered a Driver, it arrived,wrong shaft, they sent a return address for shimpent.Heard nothing,emailed,they said club just arrived in the warehouse,4/14 and 3/5 days a credit will be applied. Two we... Mehr ansehen
Unternehmen hat geantwortet
I have always shopped TGW for all things golf, and I am loving my shoes. Unfortunately TGW no longer ships to APO addresses so I will have to find another place to shop. If TGW resumes APO shipments ,... Mehr ansehen
Unternehmen hat geantwortet
Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26. Since then, you have changed it to 2/19 then 3/5 then 3/16 then 3/20 and now 4/3. Here we are... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Kontaktinformationen
Vereinigte Staaten
- www.tgw.com
2.7
Mangelhaft
489 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Disaster
Disaster. Inaccurate, vague with detail, shifting responsibility away from themselves. Ordered custom Callaway clubs and was told they would ship within 1-2 weeks. Heard nothing for a week and then was told order hadn’t been sent to Callaway. Once it had I would receive a response. Waited another 5 days and web based I got still said ‘in process’. Called again and was (miraculously) provided a ‘just posted’ stained ship date which was fully 5 weeks from when I ordered. Would never have considered if I had been told that in the first instance and my feeling the company knows these timeframes and simply tried to make we wait via inertia. Be very wary!
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating shifting timelines can be, and we apologize for any lack of clarity regarding your order's progress. This is not the standard of service we strive to provide.
We want to investigate why this occurred and provide you with a full resolution. Please reach out to us at support@tgw.com with your order details so we can personally look into your case and get this moving for you immediately.
Horrible Company
Horrible. Look at all of the negative reviews. Those are the real deal. I wish I would have checked into them further before ordering. I purchased an item months ago and the shipping date kept moving. I kept following up and was told over and over it’s coming. Then I received an email out of nowhere saying my order was canceled. No reason given. Nothing. After multiple reach outs I was told they didn’t have sufficient inventory. It was an ordered item. Not something they even stocked. If you look, this is very common. They sell things they don’t have in hopes they can get it. STAY AWAY!
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expectations regarding your order are not met, and we sincerely apologize for any misinformation you received. This is not the standard of service we strive to provide.
We want to ensure this is handled correctly and any concerns are fully addressed. Please reach out to us at support@tgw.com with your details so we can personally review your account and provide a full resolution for you immediately.
Ordered New Set of Irons
Ordered a set of Ping irons and I was only shipped the 7 iron. Customer service told me I would need to return the 7 iron before they would ship me my complete set. I have returned the 7 and still have not received my original order. It has been two weeks and now I want have my new clubs for my vacation. The experience with TGW has been a complete disaster and I would not recommend purchasing any items from them!
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. It is clear that the handling of your order and the subsequent return process did not meet the standard of service we strive to provide. We sincerely apologize for the frustration this has caused, especially regarding the timing of your upcoming trip.
We want to get this corrected for you as quickly as possible. Please reach out to us at support@tgw.com with your order details so we can personally investigate your case and prioritize a full resolution for you immediately.
Clueless CEO can’t manage his fulfillment business
I ordered a pair of golf shoes from TGW 8/29/25. My husband ordered a pair of golf shoes from Carls Golfland the same day. His arrived today; TGW lost my order that had an issued order number and a hold on my PayPal account for payment. I used the chat and they found the order. A pair of shoes (low inventory) has been set aside for shipping. The warehouse will not respond to the third-party customer service agents about a shipping date. I’m sorry but how hard is it to process an order? How hard is it to reply to the question about expediting fulfillment and shipment? Fulfillment is their business.
The employees in this company are both disengaged and incompetent. They are no longer trained nor are they compensated/fired based on performance or in this case lack of performance. The problem goes up the chain of command to a CEO Corey Bergstrom who has no clue about the poor quality of his business. Maybe he should have a primer from the CEO of Carls who can get a pair of shoes delivered in less than a week. If you are in the “Net Business” and call yourself the Net’s Premier Online Golf Super Store, then Corey, it’s time to for you to step down. You are failing to meet your lofty tagline. You are not a superstore. You are a superb failure at quality fulfillment which should be your core competency. Get the hell out of the ivory tower Corey if your leadership can’t get shoe orders filled and shipped. Pathetic. You and your business are worth NO STARS.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We take your feedback regarding our fulfillment standards and communication very seriously, and we apologize for the frustration caused by the delay in getting your order processed. This is not the level of service we strive to provide.
We want to ensure your order is prioritized and resolved immediately. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your shipment and provide a full resolution for you.
Would choose 0 if I could… ordered 2…
Would choose 0 if I could… ordered 2 clubs 2nd day shipping… A week later and it’s still “processing” despite me calling several times a day. There’s no connect between customer service and the warehouse, and am still waiting to get my refund as we speak.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expectations for expedited service are not met, and we apologize for the delay in processing your order. This is not the standard of service we strive to provide.
We want to ensure this is corrected for you immediately. Please reach out to us at support@tgw.com with your order details so we can prioritize your request and provide a full resolution regarding your shipment and any associated fees.
Ordered a golf bag
Ordered a golf bag. 10 days later it still says waiting for Fed Ex to pick up. It’s never coming but I am having to jump through hoops to get a refund. Not sure this company is legitimate. I hate to do it but it’s probably safer and less irritating just to buy from the big box store with a name that this forum deems inappropriate. Rhymes with Nick’s
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is to see no progress on your shipment for such a long period, and we apologize for the uncertainty this has caused. This is not the standard of service we strive to provide.
We want to get this resolved for you immediately without any further delay. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your shipment and provide a full resolution for you.
Purchased a golf bag
Purchased a golf bag, then two days later received an email saying it was on back order. They had 5 color options available for the Titleist bag at the time of order. The back order was going to push out the order by several weeks, so I cancelled the order. I spoke to the customer service representative and asked why the bag was sold if it was not in inventory. She said they only sell items currently in stock, so her conclusion was that it must have gone out of stock immediately after my order. When I asked what color options of the bag were currently in stock, she told me none. So according to the rep, all 5 bag color options went out of stock immediately after I placed my order. That's amazing! After cancelling the order, I checked the website again and found that all 5 of the color options for the bag were still being represented as available for purchase and in stock. You could add them to your cart, checkout, etc. Looking at other reviews for TGW, selling out of stock items while knowingly representing them as in stock, seems to be a common business practice for the company. Very shady...
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We realize that accurate inventory information is the foundation of trust, and we apologize for the conflicting information you received regarding your order and our current stock. This is not the standard of service we strive for.
We take your feedback regarding our website's availability very seriously and want to look into this further. Please reach out to us at support@tgw.com so we can personally investigate this discrepancy and ensure your concerns are fully addressed.
TGW is very frustrating to do business…
TGW is very frustrating to do business with. I ordered a golf vest for a gift but the product has been "in process" for three weeks. Customer Service reps only tell me what I already see on the screen and can't provide any helpful information. Another item, a wind shirt, was listed as canceled but shows up on my account as "shipped." Their products and prices are good but their shipping and customer service is dreadful!
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when you aren't receiving clear answers regarding your order, and we apologize for the lack of transparency you've encountered. This is not the standard of service we strive to provide.
We are committed to providing real solutions and better communication. Please reach out to us at support@tgw.com with your order details so we can personally investigate your case and provide a full resolution for you immediately.
This website is a scam
This website is a scam. Ordered a pair of shorts in June. Company made me wait 3 weeks just to cancel my order the day it was supposed to ship. What a joke. Take your money else where. The kicker is, you email asking for help and it directs you to useless company links. F THIS SCAM.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how disappointing it is to wait for an order only to have it cancelled, and we apologize for the frustration this has caused. This is not the standard of service we strive to provide.
We would appreciate the opportunity to make this right and regain your trust. Please reach out to us at support@tgw.com so we can personally review your case and provide a full resolution for the inconvenience.
Customer service blows
Shipped me someone else's order, still haven't received mine.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. Receiving an incorrect shipment while waiting for your own order is a significant error, and we apologize for the frustration this has caused. This is not the standard of service we strive to provide.
We want to get your correct items to you and resolve this immediately. Please reach out to us at support@tgw.com with your order details so we can personally investigate the mix-up and prioritize a full resolution for you.
So I order 3 shirts for an up coming…
So I order 3 shirts for an up coming trip paid extra for 2 day shipping .I recieved an email saying order was being processed 4 days later no shirts. I call customer service spoke with someone and they said my size and colors were in stock and didn't know why it hadn't shipped yet, she said she would check into it and call me back in 30 minutes.
No call back 3 hrs later I called again and was told they are moving their warehouse to another state. Who cares they shouldn't of advertised that these shirt were on sale and would ship immediately. I cancel the order.
Won't buy from them again.
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when shipping expectations and communication are not met, and we apologize for the lack of follow-through you encountered. This is not the standard of service we strive to provide.
We have taken steps to improve our internal processes and would appreciate the opportunity to make this right. Please reach out to us at support@tgw.com so we can personally investigate your case and provide a full resolution for you immediately.
Order & shipping issues are off the chart
Husband ordered a golf bag from TGW. Zero tracking email received, days go by, hubby calls..."sorry, that item is out of stock, but we'll process a refund." A few days later, he gets an email stating said golf bag is on the way. Few more days later, a 50lb, 18 foot TREE STAND shows up via FedEx. He calls TGW who tells him he needs to call FedEx (???). Hubby eventually was able to get someone to understand that he received the wrong item and this thing needs to be picked up. Oh and btw, where is the golf bag? Come to find out, TGW won't ship the golf bag until FedEx picks up the tree stand (???).
Tree stand picked up by FedEx and now hubby us told "sorry, that golf bag is out of stock."
Seriously, this company is the worst!
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when fulfillment errors occur, and we apologize for the added inconvenience of how this was handled. You should never feel like you are managing our logistics for us.
We want to rectify this and restore your confidence in our team. Please reach out to us at support@tgw.com with your order details so we can personally investigate these discrepancies and provide a full resolution for you.
Worst experience ever
Worst experience ever. Ordered a club with 2-day shipping. Didn't receive and called, said they were having warehouse issues and that it would be sent doon. Customer service promised a manager would call me that day. I got this same promise on 3 more occasions. I never got a call. And today, 10 days later, I emailed again and have now been told they do not have the club. Not one time did they reach out to me and update status. This club was for a gift and the false promises ruined the occasion. There are too many other golf retailers, shop with one that honors their commitments, or at least one that is honest with you.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how critical timely communication is, especially when an order is intended for a special occasion, and we apologize for the lack of updates and follow-through you encountered. This is not the standard of service we strive to provide.
We are committed to making this right and improving our response reliability. Please reach out to us at support@tgw.com so we can personally prioritize your case and provide a full resolution for you immediately.
This review is specific to teamsales
This review is specific to Team Sales. I have been given the run around on a custom hat order for over 2 months. And when I tell you this experience has been awful, I wouldn't wish it on anyone. Not only did they avoid the fact they took an order they could not fulfill (because the company is on credit hold, which means they owe money to the company producing the hats), they fabricated a story stating the hat producer had their system "hacked" and was down for weeks.
Do not work with this Baseball Savings or tgw.com (The Golf Warehouse, Baseball Savings parent company).
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We realize that transparency and accuracy are essential when it comes to custom orders, and we apologize for any information you received that was inconsistent or misleading. This is not the standard of service we strive to provide.
We have taken internal steps to ensure better accountability and transparency moving forward. Please reach out to us at support@tgw.com with your order details so we can personally investigate your case and provide a full resolution for the significant delay you've experienced.
I ordered sim 2 rescue right 4
I ordered sim 2 rescue right 4. TGW had a sale for 99 dollars. Put the club on back order one month after almost two months never received the club got hold of customer service cancelled the order on me never notified me said the company doesn’t make the club no more but if you look on the website they still selling the club for hundred dollars more evidently they didn’t want to honor the sale. Expected to use the club in my bag for Father’s Day tournament. Customer service offered me free shipping if I ordered another club what a joke
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how disappointing it is when an order for a sale item is cancelled, and we apologize for any frustration regarding our pricing and availability. This is not the standard of service we strive to provide.
We value your business and want to ensure a fair resolution. Please reach out to us at support@tgw.com with your order details so we can personally investigate your case and discuss how we can make this right for you.
Golf gloves
It was the worst customer service I have ever dealt with order glove gloves put in wrong hand called next day at seven in the morning to change said they would check with warehouse now they they are saying they are already shipped order at 9:00 is look at night they were closed called back at seven in the morning but it was already please don,t order from this company a top off.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. We understand how frustrating it is when a timely request to update an order is not reflected before shipment, and we apologize for the inconvenience this has caused. This is not the standard of service we strive to provide.
We want to ensure you receive the correct items without any further delay. Please reach out to us at support@tgw.com so we can personally prioritize your request and provide a full resolution for you.
I recently returned a blue tees speaker…
I recently returned a blue tees speaker after five phone calls no one had an answer as to what they were going to do....there service department is the worse i have ever dealth with it asked to speak with a manager several times still waiting for that call.....I will never do business with tgw again....
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. Having to call five times without receiving a clear answer or a promised callback from a manager is completely unacceptable, and we understand your frustration with our service department. This is not the level of professional support we strive to provide our golfers.
Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to locate your return and make this right.
Customer Review Team
Horrible customer service
Horrible customer service. I ordered a new golf bag and shoes. Shoes arrived on time 2 days after the shoes came I called to check on the bag. It had still not shipped. I asked to cancel my order and they said it is shipping today we can’t cancel. I called the next day since it did not ship as they said it would. I tried to cancel again and they said it shipped today and when I asked for tracking they said it wasn’t available!
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. Receiving conflicting information about your shipment status and being unable to cancel your order is incredibly frustrating, and we understand your disappointment with our follow-up. This is not the level of service we strive to provide our golfers.
We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like the opportunity to review your order details. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll look into what happened with your bag shipment and see what options are available to make this right.
Customer Review Team
There should be a ZERO star category
There should be a ZERO star category. TGW has the worst customer service and operations execution of any golf company I have dealt with. Orders come in incorrectly (they shipped me a LH Wedge instead of a RH), and some do not even ship. Most recently, a Titlesit ball promo from 3 months ago and shows shipped, and they can not provide answers, and will not cancel and issue a credit. Carlsgolfland.com is a far better option.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. Receiving the incorrect dexterity on a club and facing unresolved issues with your promotion is certainly not the standard of service we strive for. We understand your frustration regarding the lack of clear answers and the delay in resolving your credit.
We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like the opportunity to review your account. Please email us at cs@tgw.com with your order numbers and include "Attn: The Customer Review Team" in the subject line. We’ll look into what happened with your shipments and see what options are available to make this right.
Customer Review Team
the absolute worse customer service…
the absolute worse customer service I've ever experience, they have no couth. my club was returned to be repaired and it has been over 3 weeks and they
cannot even find it in their warehouse. CS manager told me I would receive call back multiple times and not even a courtesy call to say they are sorry. No couth.
Will never buy from that website again.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von TGW
We are really sorry to hear about your experience. Losing track of a club sent in for repair and failing to provide promised follow-up calls is completely unacceptable, and we understand your frustration with our communication. This is not the level of professional service we strive to provide our golfers.
We experienced some challenges during a warehouse transition at that time, but we have since made improvements and want to look into what happened with your specific case. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to locate your club and make this right.
Customer Review Team
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