Taylor Carpet One Floor & Home Bewertungen 

89
•
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

First experience with carpet was not the best. We were directed to the wrong product and traffic patterns began to show. We decided to change from carpet to hard wood and the experience was amazingl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our carpet purchasing experience was a great one! Our sales person, Bill Seger, couldn't have been nicer or easier to work with. Carpet installation happened just as planned with no problems. We love... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We hired Taylor Carpet to install new tile in our condo in Bonita Springs. They did a fantastic job - very professional installation with almost no wasted tiles (they measured with a computer system)... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We were very pleased with the first-class workmanship provided by Felix from Taylor Made Carpets, who expertly fitted our LVT flooring from the hallway to the kitchen. He was diligent throughout the p... Mehr ansehen

Unternehmensdetails

  1. Bodenleger
  2. auch in
  3. Allround-Handwerker

Informationen, die aus verschiedenen externen Quellen stammen

It's been our pleasure to serve the flooring needs of the Southwest Florida area for more than 57 years. We have 4 locations in Collier and Lee counties. Each showroom has a full selection of carpet, hardwoods, laminate, vinyl, and ceramic, as well as window fashions. Our in-stock selection of flooring is the largest in the Southwest Florida area, in case you are in a rush! We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

89 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.5

Alle Bewertungen

(89)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

What a great experience we had with…

What a great experience we had with Taylor Flooring. We are new to the area and needed to replace the carpet in two bedrooms. We called Taylor and they guided us through the process with no pressure. From the sales staff to the installers, we were treated great. We would not hesitate to recommend Taylor for any flooring needs.

4. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Carpet from a great company

The entire process of getting new carpet was great! We were able to take carpet samples home with us to see how they would look in our living room. Our sales consultant, Jan was super helpful. The carpet is exactly what we wanted and looks great in our home.

3. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Positive Experience from Start to Finish

From start to finish, our experience with Taylor Carpet One was a positive one. Julie, from the sales department, was most helpful with selecting flooring and making changes to our order when we experienced water damage to our condo and installation had to be rescheduled. Jeff came to measure and advised us on finishing touches that we had questions about. We are grateful to both of them for their input and expertise. Lastly, the installation was done by Simon and his team who did a great job and gave us advice on caring for our new luxury vinyl plank flooring. Thanks to all of them, we have a beautiful new floor! We will definitely come back if we decide to change flooring in other rooms.

30. März 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Julie McGillivary and Taylor Carpetting…

Julie McGillivary and Taylor Carpetting are an excellent team, and we had a great experience working with them. Installers did a great job, and were very efficient and professional.

18. März 2019
Bewertung ohne vorherige Einladung
Taylor Carpet One Floor & Home-Logo

Antwort von Taylor Carpet One Floor & Home

Thank you for the excellent review, Leonard. We are happy to hear that Julie and our team of flooring experts were able to help transform your home with new flooring. We hope to see you again soon!

Bewertet mit 5 von 5 Sternen

Experienced

Experienced, efficient, job very well done. I would buy there again, and highly recommend Taylor Carpet.

11. März 2019
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Thanks for sending us your feedback, Jay. We are thrilled to hear you enjoyed your experience with Taylor Carpet One. Have a great day!

Bewertet mit 5 von 5 Sternen

Terrific installers!

11. März 2019
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Thank you for the excellent rating, Tom! We look forward to working with you again!

Bewertet mit 5 von 5 Sternen

My laminate floor is beautiful

My laminate floor is beautiful! The installers worked very efficiently and professionally and did a wonderful job. I have used this company repeatedly for years and will continue to do so.

21. Februar 2019
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Thank you for the excellent review, Debby. We are thrilled to hear you had a great experience with us. We look forward to working with you on your next flooring project!

Bewertet mit 5 von 5 Sternen

From out initial visit to the showroom

From out initial visit to the showroom, assisted by Julie McGillivary, we knew we were in the right place. Julie thoroughly explained the various carpeting, the underpadding, and the process used in the installation. Samples were provided to take home for a final decision. Measurements were taken by Ron, he was right on time for the appointment. Final check out by Julie, explaining the way the carpet would be cut and where the seams would be. Installation went very smoothly, handled by Luis Sr, Luis, and Manuel. Furniture was moved out, carpet laid, furniture replaced, and a final check of the installation. We would certainly highly recommend Taylor Carpet One.

6. Februar 2019
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Antwort von Taylor Carpet One Floor & Home

Hey Ron and Pauline, thank you for taking the time to share these kind words with us. We’re so happy to hear that Julie and the rest of our team were able to give you a great experience while installing your new carpeting. If you need anything else don’t hesitate to let us know!

Bewertet mit 5 von 5 Sternen

Very happy with new carpet

Very happy with new carpet! Julie was very helpful & patient with me
in choosing my carpet and followed through with everything she told me she would do.
Also, we were satisfied and happy with Luis & Manuel who installed our carpet. Conscientious and careful in moving furniture in and out of rooms and we were impressed with their skill in laying the carpet.
Overall, we were very satisfied with all aspects regarding the selection and installation. We will recommend your business to others without exception.

4. Februar 2019
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Thank you for taking the time to give us feedback and recommendation, Cindy. We are so happy to hear that you had a wonderful experience with Julie, Louis & Manuel. We hope you love your new carpet and can’t wait to work with you again!

Bewertet mit 5 von 5 Sternen

It was a pleasure doing business with…

It was a pleasure doing business with Taylor Carpet One Floor and Home from start to finish. Julie was very knowledgeable and patient while I made decisions. The work was done in a timely manner and the installers of my kitchen floor were excellent and left my place spotless. Thank you 😀

30. Januar 2019
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Hi, Anne! We are so glad to hear that Taylor provided you with wonderful customer service. We appreciate your kind words and will make sure we pass this along to Julie!

Bewertet mit 5 von 5 Sternen

I prefer to patronize local businesses…

I prefer to patronize local businesses and an internet search lead me to Taylor Carpet One. Bill and his associates were exceptionally accommodating in helping me make and choose my flooring selections. They sent me Danny Cabreja who turned out to be an
excellent installer. He scheduled me for Christmas Eve day, since he understood my anxiousness for the install.
Danny was exceptionally knowledgeable,
and very efficient, taking particular care to all details, including movement of furniture, perfectly aligned tiles, install of the quarter round and edging and clean-up prior to leaving.
Yes, I would recommend Carpet One to anyone.
Thank you,
John at Cross Creek

1. Januar 2019
Bewertung ohne vorherige Einladung
Taylor Carpet One Floor & Home-Logo

Antwort von Taylor Carpet One Floor & Home

Thank you John for sharing your experience. Our goal is to always provide our customers with exceptional service from start to finish. Please keep us in mind for any future projects!

Bewertet mit 3 von 5 Sternen

When your associate came out to make…

When your associate came out to make the final measurements he did not point out that the carpet installers would not be able to move our entertainment cabinet. Because of this they were not able to install the carpet that day so it had to be rescheduled.

6. Dezember 2018
Bewertung ohne vorherige Einladung
Taylor Carpet One Floor & Home-Logo

Antwort von Taylor Carpet One Floor & Home

Hi Karen, we're sorry to hear your disappointed and frustrated with your experience. We want to ensure that our customers are always satisfied with their entire experience from start to finish. We'd like to speak to you further about these issues and see if there's anything we can do to ensure your happiness with our product. Please give us a call at (239) 561-1199 and ask to speak to to Connie Cleary. We look forward to hearing from you!

Bewertet mit 5 von 5 Sternen

A Very Pleasant Experience!

From the moment we stepped into the Bonita Springs store, we had a very pleasant experience. Our first and most recent contact, Julie M., was exceptional with her guidance, selection process, and followup after the install. Impressive was her ability to insure we had our install completed promptly due to our tight schedule.
In addition, the install staff communicated with us in a timely fashion and the work was accomplished both professionally and exceptionally. Thank you!

12. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Some communication issues otherwise…

Some communication issues otherwise excellent service great installation time and polite service

29. Oktober 2018
Bewertung ohne vorherige Einladung
Taylor Carpet One Floor & Home-Logo

Antwort von Taylor Carpet One Floor & Home

Richard and Judy, thank for taking the time to leave us this review. If there is any way that we can improve on our customer experience please call Connie at 239-561-1199.

Bewertet mit 5 von 5 Sternen

This was an excellent experience for…

This was an excellent experience for the purchase and installation of our luxury vinyl floor. Our sales person Julie was knowledgeable and extremely pleasant, a pleasure to work with. Our installer, Danny, was the best we have ever had. He was polite, neat, experienced, and did a fabulous job. He was an absolute professional and took pride in his work. Our floor looks perfect and we are very happy with it. I would highly recommend Taylor Carpet One.

15. September 2018
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Hi Lynda, thanks so much for stopping by and for taking the time to share your feedback with us. We're so glad to hear Julie was able to lead you on a quick and easy shopping experience and get you in and out with your new flooring in no time and Danny was able to assist you with your installation! We hope to work with you again soon!

Bewertet mit 1 von 5 Sternen

Refused a refund even though they said yes

I had Taylor lay down over $5000 of carpet. It looks good and I am happy with that. However, after the carpet was laid down, I thought I might want to add a wooden piece to connect the carpet and the hardwood floors on the other side of the carpet. Taylor gave me a price of $370 which I accepted, but later I decided to not go through with that project. I cancelled the project and talked to the sales rep directly. She assured me that would be no problem and I could expect a refund on my credit card for that amount. The refund never came ... even though I called and spoke to the sales rep 3 times, and even went into the store to talk about it face to face. They kept saying they would take care of it and never have ... even though this request and back and forth has been going on for more than 1 year. They lied to me, would not respond to me, and refused eventually to refund the money for the cancelled project. With so many competitors out there, I will NEVER do business with Taylor Carpet again. After spending over $5000 with them and they are too cheap to refund one small extra portion, come on now. And just so you know, I am not the complaining type. I have never posted a complaint about a business before but this one you need to know about.

8. August 2018
Bewertung ohne vorherige Einladung
Taylor Carpet One Floor & Home-Logo

Antwort von Taylor Carpet One Floor & Home

Hi Alan, we're disappointed to hear about your experience with us. We always strive to provide top notch service and our store has earned 5 Diamond status for our commitment to excellence and our customer service. We would definitely like to speak with you further about what happened and see what we can do to make this right. Would you mind giving our General Manager, Rob Murphy, a call at 239-561-1199 when you have a chance? We look forward to speaking with you and looking into this further.

Bewertet mit 3 von 5 Sternen

extra carpeting was supposed to be made…

extra carpeting was supposed to be made into floor mats / this was explained very clearly and written up on the work order . The mats were never made and the explanation for this was the extra carpet was "shredded " when main piece of carpet was installed . How do you shred a 5 x 3 piece of carpet ? Other than this issue carpet looks very nice .

4. August 2018
Bewertung ohne vorherige Einladung
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Antwort von Taylor Carpet One Floor & Home

Hello, Leonard. This is concerning for us to hear because we always want to give the best experience possible. Would you mind giving our General Manager, Rob Murphy, a call at phone number 239-561-1199 so that we can discuss any questions or concerns you have? We look forward to speaking with you.

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