Rsaweb Bewertungen 

RSA web is a disgrace.. every month its worst..I made a payment on the 1st of this month eversince I’m not even getting 2mbps I compalained the agent told me she can see I’m having difficulties so she created a ticket..it’s been 6 days complainted again just to be told no I reached my FUP and we couldn’t use youtube nothing..your service network is a disgrace and the problem is never with you..and when you find out it is a suitable router it has been restarted..then it’s the FUP stori…disgrace

A patient team of support allows me to give the thumbs up on this ISP. They don't run away or blame your IT equipment or set up but give good and patient advice where needed.

Enjoyed my call out with Leon J van Rensburg (and then back office! Thx to Bevan for organizing) for dedicated 'second line' support to investigate slow and intermittent speeds.

Equipment, fibre infrastructure, 'gremlins'...which is to blame for not getting a certain speed? That's when the true nature of an ISP comes forward. And RSAWEB was great!

They didn't run away, but took real effort to identify the issues Which could play here.

'IT Gremlins' have now been identified (and put under 'restrictions') and patient advice on equipment/set-up given. Speeds were now achieved with some small changes in set-up.

They get my both thumbs up!

FIXED LTE (SIM only deal) is very bad.

If you are looking to use Fixed LTE, this is not recommended.

RSAWEB only have stock of (DISCONTINUED) routers that supposedly only work if they are purchased through them and if purchased from a 3rd party are not going to work that you only find out after being blocked from using their servce and are expected to resolve this yourself by contacting MTN and getting your Router added to a list of supported devices.
Just so you know, MTN wont do this for you as you are not thier customer but an RSAWEB customer so dont exist to them so you are not going to get what you need this way.
When recieving my SIM card I also had to wait a few days as they had the wrong information of the SIM on thier system and had to do a SIM swap to the correct SIM card that they sent to me.
There was no Plug and Play that was falsely advertised as I also had to setup the APN myself that I had to go hunting for on the internet.

Once the service was connected it constantly disconnects and blocks you from use with an error on their side that says unsupported device then you get accused of inserting the SIM card in another device.
I did not touch the router since I set it up the 1st time.

Conclusion:
Bad service and being accused when innocent, being advised incorrectly on what devices are supported for Fixed LTE.

Tip for users wanting to use Fixed LTE:
Only use Routers that are approved by the Carrier, in my case MTN and not RSAWEB.

Got bad LTE speed from the start. Sent in support requests on WhatsApp (got nowhere). Tried opening a ticket (got nowhere). Decided to pause payment until resolved (got nowhere). They just don't care. In the meantime, time is wasted, work can't get done, resources are used up and they just don't care. They call us to collect payment (phone works). We ask why they haven't called to offer support for the ticket that has been open for a month - "we tried but calls went to voicemail" (now phone doesn't work?). It's a scum

I logged multiple tickets and am still waiting for a response after 14 days?
Don't waste your time signing up with these clowns because they don't provide helpful assistance.

I had internet connectivity problems, and Justin Hans assisted me to solve my problem, very swiftly, friendly and efficiently. He guided me step by step to get to the root of what was wrong. I truly appreciate his help, and am very happy with his great service.
Thank you so much Justin, you're a star!

Such efficient and exceptional service received by Justin Hans . Keep up the good work Justin . U are indeed an asset to your company

I honestly don’t even know where to begin — the service I received completely exceeded my expectations.

After waiting nearly two weeks for feedback from another ISP, I decided to sign up with RSAWEB on a Sunday afternoon. To my absolute surprise, I was connected to the internet the very next day. The speed of service delivery absolutely Amazed me

That level of efficiency alone is impressive — but what truly stood out was the service. The entire team was incredibly helpful, professional, and genuinely committed to making my first experience seamless. It’s no surprise they’re rated so highly — they absolutely live up to their reputation as one of South Africa’s top ISPs.

A special thank you to Henrie, who assisted me every step of the way. From multiple calls to answering every question I had, he went above and beyond — more than anyone would reasonably expect.

This is the standard of service every company should strive for. RSAWEB has set the bar extremely high.

If you’re looking for a fast, reliable, and stress-free internet provider — I can confidently say: choose RSAWEB.

An all-round smooth, efficient, and genuinely pleasant experience.

YANGA is an absolute star!

Thank you so much for your quick and promt assistance regarding my issue.

Within less than 5min my account was sorted and up and running once again.

Keep up the great service,

Thank you

I have been trying to use the WhatsApp number for Rsaweb and nobody got back to me .
It seems I am being avoided.
I ask a lot of questions for me own benefits and not to make anyone's job difficult,but so how it seems the agents at Rsaweb does not like that
So what am I suppose to do now ,how else will I get help

So I submitted multiple tickets for poor performance and periodic drops, which RSAWEB could not remedy.
We agreed to alter the package from 120/60 to 60/60 to see if this would result in more reliable performance.
RSAWEB confirmed the above at the new monthly fee, but the line speed remained 120/60 despite being advised twice that the package had been changed to 60/60. The invoicing also changed to a higher inaccurate pricing, but the line speed did not change, as I was still able to validate with Okla speedtest and received 120/60, and still with plenty of random drops and lag. Unfortunately, they will probably respond with a boilerplate response and have no idea what is going on.

Fast friendly and efficient service

Quick and efficient service

I am happy with service but billing me ×2 was not fair you guys must get one person just to handl for billing

Yanga is absolutely wonderful. Have helped me with my issues, and always friendly. He / she deserves a raise and a bonus. Nice to communicate with someone who has business etiquette.

Yanga issisted me ..she was very helpfull...im pleased with her service

Very good assistance

it was the fast & efficient service I received from
Yanga Ngqula assisted in resolving my issue promptly