Rattan Direct Bewertungen 

I bought some patio furniture last year and found that two of the items were a different colour. I contacted Rattan Direct, in October last year, and was told they would replace the items in December. They didn’t. I have subsequently been informed that the company went into administration in December 2025 and the company that the company now trading as Rattan Direct will not assist me further.
Just be aware that the reviews for Rattan Direct prior to November 2025 refer to the old company.
When I contacted them in October 2025 customer service must have known they were going into administration and therefore fobbed me off. The quality of the furniture is no better than that from many companies, but at twice the price. Beware.

After 4 months I’m still waiting for a refund for an item I returned to this firm. They acknowledged receipt in September but have not replied to my recent emails.

This company have been truly awful. They missed my delivery date, then sent part order and I was then told they had lost the rest. So I chose another set. They promised me a £50 refund IN JUNE LAST YEAR. Despite many emails to and from this dreadful company, I am still waiting. I would avise any prospective buyers to AVOID!

Miracles at Christmas? Still waiting.

Back in early November I left a review hoping—perhaps naively—that a Christmas miracle might finally prompt Rattan Direct to refund the money they’ve been holding for over 15 months.

Spoiler: nothing happened.

Maybe Father Christmas has my money. Maybe I’m on the naughty list. All I know is that this company has had my cash since September 2024, promised I was on the “credit run” for payment within 30 days in early September, and yet here we are… still nothing.

For context:
I ordered Sorrento replacement cushions in September 2024 with an agreed delivery date of March 2025. March came and went, followed by April, May, and August—each accompanied by a new excuse.

At one point they even claimed delivery had taken place and sent photos as “proof”… except the address wasn't even my house. Customer service later admitted the address was randomly generated!

Enough was enough, I formally requested a refund in August 2025. Since then it’s been the same script on repeat:

“Our systems are updating”
“You’re in the queue”
“Please wait a few more days”

No refund. No meaningful update. No accountability.

At this stage, it genuinely appears the company may be in serious financial difficulty or heading towards administration, as they seem unable—or unwilling—to return funds to the original payment card.

My advice:

Ask yourself carefully if you really want to order from this company
Avoid anything marked “back order”
Do not rely on refund promises
Always pay by credit card so you have protection through your bank

What was once a reputable business now feels, at best, deeply broken—and at worst, like a company trading while unable to meet basic obligations.

Proceed with extreme caution!!!!!!!!!!!

AVOID! AVOID! AVOID!
So glad I informed my card provider of problem when I did and they issued my refund as despite all the promises made by this company they had no intention of refunding me and I'd probably still be waiting and chasing them still.
So anybody awaiting a refund I would just advise go straight to your provider and commence charge back.
And anyone thinking of making purchase think twice before doing so.How can a company in administration still be actively selling?Are they just clearing all the old rubbish they got left?
Merry Christmas to all the management and staff at Rattan Direct.Hope you have a good one!!

Placed an order via e-mail, (interacted with a member of staff), with this company for some replacement lounger cushions in May 2025, they didn't tell me they were out of stock. I have chased them on numerous occasions, each time telling me they had been delayed but would be delivered. Got through the whole of the summer without the delivery. In October, after chasing yet again, I was informed that they wouldn't be coming in and a refund would be processed. 16th December I am still waiting for my refund and they are no longer responding to my e-mails. They are thieves - avoid at all costs!

There is no customer service support or sales team when you call, it keeps rings and then cuts you off.

I am still waiting for a refund it's now been 5months and still no response. One of the cover sheet sent is incorrect size and still waiting to hear back to send the correct size.

There been no response via email or through contact number.

I would not purchase anything from this website incase you don't get your money back.

According to Companies House Rattan Direct Ltd went into Administration on 21st November 2025

I placed an order in March and another in April. The first order didn’t arrive until late August, and when it finally did, there were several issues with the items. At that time, customer services were at least responding and attempting to resolve things.

However, the second order still hadn’t arrived by September. I emailed to formally cancel the order, which was acknowledged, and I received further emails stating that my refund was being processed. Despite many emails since then, and various excuses about their refund systems being updated, I still have not received my refund. To make matters worse, they now no longer respond to any communication by phone or email.

The company is still trading, but based on my experience, I would strongly advise against ordering from them if you actually want to receive your product. I have now had to pay to take the matter to small claims court, as I am still owed nearly £400.

It’s a shame — this was once a wonderful company, and I’ve bought numerous items from them over the past 10 years. Unfortunately, they are now a shadow of their former selves. Don’t part with your hard-earned money.

Company owes me money and has appointed administrators…avoid.

DO NOT buy from this company!
I ordered a storage bag for my garden cushions, after contacting them to find out where my order was, I was told the bag was out of stock.
I have been waiting for a refund since 1st October 2025! Customer services are now not answering phones or responding to emails!!

This company is in administration. Many promises and polite conversation despite knowing the issues.
Corporate Voluntary Arrangement 30 September 2025.

Don’t buy from this company. I’m waiting for a £800 refund from August and it’s December now. Shocking service.

My elderly parents never received their furniture and have not had a refund. Initially, she had telephone contact but now no reply to phone calls and refund not received. Disgusted.

Order never arrived. So asked for refund. Still waiting. No longer answering phone or emails. Do not lose your money. Disgusting that they are allowed to take people's money when they have no intentions of sending any order to you.

I’ve had a terrible experience with Rattan Direct and wouldn’t recommend them to anyone. I returned a set of garden furniture covers because they didn’t fit. The company confirmed they had the items back and told me the refund was approved. That was over three months ago. I still haven’t seen a penny.

Since then I’ve been emailing and calling every week. All I ever get is the same copy and paste message saying they “understand my frustration” and that the refund will be issued. Nothing ever happens. This week they’ve stopped replying altogether and they’re not even answering the phone.

At this point it feels like they’re just hoping people will give up and go away. Really poor service and a company I’ll never use again. Avoid.

A replacement cover for a Sorrento set was ordered 4th September. On arrival on 20th September it was clear that the cover was completely useless and I contacted customer services, took photographs at their request to demonstrate my point, accepted an offer of a refund, and returned the useless cover using tracked postage.
7.5 weeks later there is no sign of a refund. I have chased via email and been given all the same platitudes that are documented in other reviews.
It is now not possible to contact anyone by phone.
The are very late filing their accounts with Companies House.
I would be very wary of committing any money to this company.

I think this company has ceased trading. Been phoning for 3 days regarding an order and no answer. Luckily I hadn’t paid for the order. So please don’t purchase online and pay.

I wish I could have given this bunch of idiots zero stars!!!
Took my money instantly, failed to raise an order until prompted by myself
Failed to make the delivery in full on 3 separate occasions
When I finally told them not to bother I cancelled the order and requested a full refund of the £900
They then proceeded delay repayment with a host of excuses from process issues to finance team back log...yawn yawn
I finally took it to my credit card provider who refunded the funds in 7 days and they are now addressing the matter through the legal avenues.
My recommendation is don't touch these people with a barge pole
Complete shister's

Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8th November & still waiting - Lost for words & extremely upset…. £949!!!
Craig