Really good service . My washing machine stopped working and the engineer was booked in sooner than I was expecting. He also had the needed spare part in his van so it was fixed on the first visit unl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was very happy with how Sadie dealt with my query today. After a very frustrating week without a washing machine, she was able to help me deal at ease that they are doing everything they can to get... Mehr ansehen
Unternehmen hat geantwortet
I was a little disappointed that the team as a whole took so long to make a decision about repair or replace my washing machine. There’s a baby in the house as from start to finish it took 3 weeks to... Mehr ansehen
Unternehmen hat geantwortet
The man that i spoke to yesterday apologised that no one got back to me. The lady chi chi that i spoke today got everything sorted for me after me receiving an email earlier on today.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4.8
Hervorragend
2502 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Our Iron give up the ghost and Home…
Our Iron give up the ghost and Home Appliance sorted us a new one which is great. Thank you
29. Juli 2026
Antwort von Home Appliance Guard
Hi Moreland,
We are thrilled we could organise a replacement Iron for you.
Many thanks
Justin
Excellent service
Easy process to arrange for engineer visit. Pleasant and professional staff.Regular communication re date/timing of visit. Efficiency of engineer and speed of resolving the issue.
29. Juli 2026
Antwort von Home Appliance Guard
Hi M Hobbs,
We are happy that your engineer visit was a positive one!
Many thanks
Justin
My experience with Sadie at Home…
My experience with Sadie at Home Appliance Guard was great . She dealt with my claim quickly and very efficiently. A credit to the team .
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Jen,
We are delighted we could assist you!
Many thanks
Justin
The engineer that came out was rude and…
The engineer that came out was rude and said he'd fixed the problem but when I asked about the on off button he hadn't fixed it said he didn't know what it was and when I complained he reluctantly said I will have to order a new button the washer is still filling itself up and when he replaced the button he accused me of breaking it the machine is over 10years old and the machine is still not fixed
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Carol,
I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us.
I understand your frustration regarding both the repair visit and the ongoing issue with your appliance.
Please be assured that your case has been passed to the relevant team, who are currently reviewing the situation and looking at the best way forward.
Thank you for giving us the opportunity to put this right, we will be in touch.
Many thanks,
Charley
My washing machine just had a blocked…
My washing machine just had a blocked pipe but the technician was very helpful.excellent service.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi mandy,
We are delighted we could assist you.
Many thanks
Justin
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
Oven repair by Janis
Janis arrived on time and immediately tested the oven to verify the fault.
He rectified the fault and tested the oven again to ensure it was working correctly.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi David,
We are happy that Janis was able to fix the oven issue!
Many thanks
Justin
Efficiency
Hello, your company your representatives were very efficient and very helpful and sorted the problem quickly
20. Juli 2026
Antwort von Home Appliance Guard
Hi Mrs Marston,
This is great news that the issue could be resolved quickly!
Many thanks
Justin
Satisfied customer
Your engineer was helpful and knowledgeable and was able to diagnose the fault and then repair my dishwasher quickly and efficiently. He was polite and punctual
Thank you
I am happy to recommend and applaud his work
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Liza,
We are happy your dishwasher was fixed!
Many thanks
Justin
The service when I needed help was…
The service when I needed help was excellent, I have no hesitation in recommending them.
20. Juli 2026
Antwort von Home Appliance Guard
Hi Michael,
We are pleased we could assist you!
Many thanks
Justin
Great company
From start to finish nothin was a prob getting my fridge freezer sorted wud def recommend this company
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi A.McAllister,
We are delighted your Fridge Freezer could be sorted!
Many thanks
Justin
Great service from initial phone call…
Great service from initial phone call to end of repair. Very informative - texting/emailing date and times engineer would be turning up and engineer informing he was on way and would be at property at a certain time. Repair done really well and explained process all the way through - very happy yet again - definitely staying - thank you again for a very professional experience
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Shirley,
This is great news that we could help. We know how important it is to help our customers throughout!
Many thanks
Justin
From making my call to the engineer…
From making my call to the engineer coming out I can't fault home appliance.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Angela,
We are thrilled we could provide a faultless experience!
Many thanks
Justin
Make sure you know if you need to pay any extras
Spoke to Bee very nice took me through my process on getting my new hob helpful in every way great service Definatly recommend them just waiting to get hob installed
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Laura,
We are delighted we could assist you. Anything else you may need please don't hesitate to get in touch.
Many thanks
Justin
It was a very simple procedure…
It was a very simple procedure and the problem was quickly resolved.
23. Juli 2026
Antwort von Home Appliance Guard
Hi Dave,
We appreciate the feedback on your experience!
Many thanks
Justin
On time
On time, friendly, respected my property & repairs done in no time.
Great service.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Carol,
We are delighted to receive this kind of feedback.
Many thanks
Justin
Hi bee was very helpful once we got…
Hi bee was very helpful once we got call back very friendly and very quick to sort out my replacement.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Doe,
We are pleased we could organise a replacement for you.
Many thanks
Justin
Excellent service from the company
Excellent service from the company . Kind caring call handler .
13. Juli 2026
Antwort von Home Appliance Guard
Hi Olive,
We are thrilled to hear these compliments on how we treated you.
Many thanks
Justin
I had a very pleasant telephone…
I had a very pleasant telephone coversation with "BEE" at Homeguard regarding the the supply and delivery of a new washing machine. She was most helpful and eager to please. Thank you.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Alan,
This is great news your new Washing Machine was delivered!
Many thanks
Justin
Home appliance guard have been easy to…
Home appliance guard have been easy to deal with science day one.the staff are proficient in dealing with any problems/questions
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi James,
We are pleased to receive such feedback!
Many thanks
Justin
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