Really good service . My washing machine stopped working and the engineer was booked in sooner than I was expecting. He also had the needed spare part in his van so it was fixed on the first visit unl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was very happy with how Sadie dealt with my query today. After a very frustrating week without a washing machine, she was able to help me deal at ease that they are doing everything they can to get... Mehr ansehen
Unternehmen hat geantwortet
I was a little disappointed that the team as a whole took so long to make a decision about repair or replace my washing machine. There’s a baby in the house as from start to finish it took 3 weeks to... Mehr ansehen
Unternehmen hat geantwortet
The man that i spoke to yesterday apologised that no one got back to me. The lady chi chi that i spoke today got everything sorted for me after me receiving an email earlier on today.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4.8
Hervorragend
2502 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
20. Juli 2026
Antwort von Home Appliance Guard
Hi Jim,
We really appreiciate the feedback.
Many thanks
Justin
My experience was marred by the amount…
My experience was marred by the amount of time spent waiting for someone to answer my call. Even though they rang you back it was still frustrating especially as I had to ring them a few times. Which is a shame because every thing else was good
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Elaine,
Thank you for your feedback.
We’re sorry for the wait when trying to reach us by phone. We have been busier than usual recently, but things are starting to settle down.
If it’s more convenient, you can also get in touch using our contact form here: https://homeapplianceguard.co.uk/contact-us/
Kind regards,
Charley
Excellent service so quick to sort the…
Excellent service so quick to sort the problem out no problems whatsoever
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Stephen,
We are pleased to receive such feedback.
Many thanks
Justin
All ways bin ok bee very good when l…
All ways bin ok bee very good when l wanted help thank you grayham
16. Juli 2026
Antwort von Home Appliance Guard
Hi Mr Kefford,
We are pleased to receive such feedback.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Julie,
We're delighted we could met expectations.
Many thanks
Justin
It took many weeks for our washing…
It took many weeks for our washing machine to be repaired, but eventually a really good engineer called Roy, managed it, gave the machine a really good MOT, and it is now like new.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Janeet,
We are pleased your washing machine is now working.
Many thanks
Justin
First class
The treatment that I have had with all the people tat I have spoken to in the last 2 days has been second to none.
Spoke to Enzo Operations Co ordinator on Monday 13th July, very helpful. Very fast at sorting out replacement TV, was allowed to upgrade at obviously a cost to my self, sorted out the choice for me. Kai - who I spoke to today Tuesday 14th July was just as helpful in organising the replacement to be delivered.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Diana,
This is great news that the journey of receiving a replacement went smoothly!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Norman,
We are delighted you were happy with the service.
Many thanks
Justin
The engineer was excellent quick and…
The engineer was excellent quick and completed the job very well. Would highly recommend.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Liza,
We're delighted the engineer could complete the job on your appliance!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Mohammed,
This is fantastic feedback to receive!
Many thanks
Justin
No problem getting a replacement and…
No problem getting a replacement and not to
long to wait for the delivery.
2. Juli 2026
Antwort von Home Appliance Guard
Hi Mr Kennedy,
We are pleased the delivery of your appliance was smooth and hassle free.
Many thanks
Justin
Wait time for repair
Fault reported 29 June, the wait for repair was 9 days which was too long.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Rosemarie,
Thank you for taking the time to leave us a review.
We're sorry that the manufacturer's appointment availability wasn't ideal on this occasion and appreciate your patience throughout the process.
We're pleased to hear that your appliance is now back up and running.
Many thanks,
Charley
Antwort von Home Appliance Guard
Hi Mr Yassen,
We appreiciate the feedback.
Many thanks
Justin
The engineer was very pleasant
The engineer was very pleasant, respected our home , kept us informed on getting to us. His expertise made all the difference
9. Juli 2026
Antwort von Home Appliance Guard
Hi David,
We know how important having a great engineer is, so we're happy to hear this!
Many thanks
Justin
Bee was very polite and helpful and a…
Bee was very polite and helpful and a pleasure to talk too
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Trevor,
This is amazing to hear! We hope to assist you each time.
Many thanks
Justin
When I have had a problem or need a…
When I have had a problem or need a repair as soon as I phone I am not waiting too long for someone to take my call, they answer any questions you may have and if you need a repair you are put through to the right person and make an appointment that suits you time and date.
When the repair person turns up they are polite and helpful and carry out the work needed and if you need a part they need to order in they do it there and then so they can make an appointment for them to come back and repair it, this time I was lucky and my washing machine was repaired straight away and Richard was friendly, polite and professional and took his time to make sure I was happy with the repair, brilliant staff throughout the company.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Diane,
We really appreciate you taking the time to leave a detailed review on your experience!
Many thanks
Justin
I spoke to Bee today she’s was very…
I spoke to Bee today she’s was very polite, friendly and helpful. 😃
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi,
We are happy to hear this great feedback.
Many thanks
Justin
Dave walked inand within 30secs…
Dave walked inand within 30secs rectified the problem no drama. Have had dave for other problems a great ambassador for the company.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Peter,
We are delighted Dave could resolve the issue!
Many thanks
Justin
The experience started of well when I…
The experience started of well when I rang customer service until the engineer arrived to fix the washing machine.
30. Juni 2026
Antwort von Home Appliance Guard
Hi Nadine,
We are delighted your washing machine was fixed!
Many thanks
Justin
Friedly and helpful easy to talk to great service
They were friendly helpful put me at ease .clear instructions easy to understand. Great value for money.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Heather,
We really appreciate this feedback!
Many thanks
Justin
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