You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A lovely member of staff, Chichi, helped me with my replacement items. Very friendly and tried to answer all my questions. She was very competent and reassuring.
Unternehmen hat geantwortet
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
I was very lucky to get Bee to handle my complaint. She dealt with my problem so well with care for the customer. She's an asset to Home Appliances and very professional. I'm very grateful it has all... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4.7
Hervorragend
2495 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Home Appliance Guard Service
I was really impressed with how quick Home Appliance Guard got an engineer to repair my dishwasher.
The engineer was polite, cleaned up everything after making the repair l. A quality service I would recommend
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Nicholas,
We're delighted to receive a review on your engineer experience!
Many thanks
Justin
Excellent service from start to finish…
Excellent service from start to finish thank you ...
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Janet,
We're really pleased to hear this feedback!
Many thanks
Justin
Washing machine dilemerl .
Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Susan,
We are so pleased to hear this feedback on how your experience went!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Yvonne,
We are delighted we could rectify your appliances fault.
Many thanks
Justin
Great customer service
Reasonable, quick repair most of the time, and appliance replaced if not repaired.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi James,
We are happy that we can always look to provide a solution for your appliances!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Bee,
Thanks for taking the time to leave your feedback.
Many thanks
Justin
I have all my household appliances…
I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Suzanne,
This is great feedback to receive on your experience.
Many thanks
Justin
I didn’t have to wait long for an…
I didn’t have to wait long for an engineer to come out to me. He couldn’t fix it then, as he hadn’t the parts,
but came 2 days later and repaired it.
27. Juli 2026
Antwort von Home Appliance Guard
Hi Charmiane,
We are delighted your appliance was fixed.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Anne,
We're glad to hear you were happy with the service and support provided. Thank you for taking the time to leave a review.
Kind regards,
Charley
I spoke to Sadie today she was…
I spoke to Sadie today she was extremely helpful with 2 counts with 2 problems many thanks
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi,
We're delighted Sadie could help. Thanks for sharing your feedback, it means a lot to the team.
Kind regards,
Charley
A job well doneFrom registering our call to getting…
From registering our call to getting the problem solved was straightforward, clear and constant updates . No hassle and a job well done. Staff were all very kind and helpful
24. Juli 2026
Antwort von Home Appliance Guard
Hi Susan,
We're delighted to hear you had a hassle free experience. Thanks for taking the time to share your feedback.
Kind regards,
Charley
My dishwasher has NOT been repaired
My dishwasher has NOT been repaired. Enhineer cane changed a oart on the sinday was supposed to return on the thursday....NOTHING more DONE OR HEARD FROM SINCE
.....NOT HAPPY THAT YOU THINK IT IS COMPLETED!!!!!
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Kathleen,
Please accept our sincere apologies. While the case was incorrectly closed on our system, your repair remains live with Hoover and is still being progressed.
I've asked your case manager to contact you directly to answer any questions and provide further support, they will be in touch soon.
Kind regards,
Charley
Good service all sorted
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Sue,
We are delighted you were happy with the service.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Joanne,
We appreciate the feedback.
Many thanks
Justin
Our Iron give up the ghost and Home…
Our Iron give up the ghost and Home Appliance sorted us a new one which is great. Thank you
29. Juli 2026
Antwort von Home Appliance Guard
Hi Moreland,
We are thrilled we could organise a replacement Iron for you.
Many thanks
Justin
Excellent service
Easy process to arrange for engineer visit. Pleasant and professional staff.Regular communication re date/timing of visit. Efficiency of engineer and speed of resolving the issue.
29. Juli 2026
Antwort von Home Appliance Guard
Hi M Hobbs,
We are happy that your engineer visit was a positive one!
Many thanks
Justin
My experience with Sadie at Home…
My experience with Sadie at Home Appliance Guard was great . She dealt with my claim quickly and very efficiently. A credit to the team .
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Jen,
We are delighted we could assist you!
Many thanks
Justin
The engineer that came out was rude and…
The engineer that came out was rude and said he'd fixed the problem but when I asked about the on off button he hadn't fixed it said he didn't know what it was and when I complained he reluctantly said I will have to order a new button the washer is still filling itself up and when he replaced the button he accused me of breaking it the machine is over 10years old and the machine is still not fixed
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Carol,
I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us.
I understand your frustration regarding both the repair visit and the ongoing issue with your appliance.
Please be assured that your case has been passed to the relevant team, who are currently reviewing the situation and looking at the best way forward.
Thank you for giving us the opportunity to put this right, we will be in touch.
Many thanks,
Charley
My washing machine just had a blocked…
My washing machine just had a blocked pipe but the technician was very helpful.excellent service.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi mandy,
We are delighted we could assist you.
Many thanks
Justin
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
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