Prompt, courteous and efficient. Did exactly what was promised to see my query through and confirmed in writing within the timescales quoted. Excellent!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very impressed with the ease of contacting Easyspce and speaking to a real person, unlike so many companies and organisations. That real person was Alex, who couldn’t have been more cheerful and help... Mehr ansehen
Unternehmen hat geantwortet
I wish to transfer away my domain names, what should be a very simple process, is very difficult with Easyspace. Not to mention their extortionate transfer fee of £18 per domain. When I paid t... Mehr ansehen
Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Kontaktinformationen
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, Vereinigtes Königreich
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4.5
Hervorragend
1394 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Best support
To suit my developer I have moved my site across to Wix whilst keeping my other online services with Easyspace, the support at Wix was unable to resolve a problem in the transfer and actually suggested I spoke to Easyspace support as they were clearly more knowledgeable and had a better integrated system. Easyspace were great and we had it sorted in an hour.
9. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Michael,
Thank you for sharing your positive experience with the team, it's greatly appreciated.
The Easyspace team are always on hand to help our customers with whatever queries that may arise.
We do have a similar product to the WIX web builder tool, Web Builder X. This package allows for an effective website to be created with ease using the preloaded templates. If you wish, I can arrange for more information to be sent regarding this package.
If we can assist with anything further, please get in contact and we will be happy to help.
Thanks,
Hugh
the Best support service ever
Hello,
I have tried many hosting providers but easyspace is the best one in term of support technique they are solving problem as quick as possible.
12. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Abdo,
Thank you for taking the time to share your feedback with us, it is much appreciated.
If we can be of any further help, please get in contact and we will be happy to help.
Thanks,
Hugh
Excellent customer support whenever needed!
The Easyspace team are always on hand to help with any issues on our server. They have never not been able to help us rectify a problem.
12. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Nick,
Thank you for the positive feedback regarding the interaction with the Easyspace team.
Our server team are always on hand, 24/7, to assist if any help is required.
If we can assist any further, please contact the team and we will be happy to help.
Thanks,
Hugh
Prompt and efficient
Online query was answered almost immediately, and the assistant was efficient, polite and very helpful. Solved my issue straight away.
9. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Georgia,
It's always nice to hear that the information requested is provided in a quick, efficient manner.
If we can be of any further assistance, please do not hesitate to get in contact with the team.
Thanks,
Hugh
First Class Support from Easyspace
I have a dedicated server provided, hosted and supported by Easyspace where I develop a number of concurrent new business developments. I'm not a software developer but can quickly put up quality graphics and pages plus set up emails on 10 domains. There are times that I extend beyond my knowledge or have a complex change so when I reach out to Easyspace support either through Live Chat or a phone call there is always a detailed and practical reply or they just plain help me there and then to solve quickly. I've been with Easyspace since the beginning and stuck with them as they're on the ball, really first class all round.
12. Juni 2023
Bewertung ohne vorherige Einladung
recovering domaine name
took time to understand the problem and respond in a positive and constructive way. Refreshingly kind and human.
29. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi David,
Thank you for the feedback which has been provided in relation to the recovery of your domain name.
We pride ourselves in the fact that there are no robots, all real life people who are here to assist.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Seemed quick and easy to use
Seemed quick and easy to use. I had to transfer my Domain from my existing provider and Easyspace seemed a good option.
31. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Martin,
Thank you for the positive feedback regarding the transfer in process of your domain from another provider.
We do as it says on the tin, make things 'easy'.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Friendly and efficient
I have been using Easyspace for many years. The customer service is friendly and efficient.
The packages they provide have something for everyone from beginners up to professional developers.
Im no expert and find the support available online very helpful.
As with every hosting provider there’s always more add ons to improve the performance!
Overall I am satisfied with the company and enjoy working with them.
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Stuart,
Thank you for taking the time to share your feedback with us, it is much appreciated.
Our team are always on hand to assist and should you require any assistance with any aspect of the account, please do get in contact and we will be happy to help.
Thanks,
Hugh
No need for me to panic
I rang with a concern over two issues, auto-renewal and my card details, which between the two confused me on a perceived 3rd issue of payment. I was relieved to speak with a very well mannered and knowledgeable person who quickly explained everything and left me calm and happy with the outcome of the call that was very quickly answered. Thank you Easyspace :-)
31. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi David,
Thank you for the feedback regarding the recent experience with the Easyspace team.
I am glad to hear that the team were able to quickly establish what was happening on the account regarding the payments and put your mind at ease. We like to keep things 'easy'.
If we can be of any further assistance regarding the account, please do not hesitate to contact the team, and they will be happy to help.
Thanks,
Hugh
Quick Response…
Quick reposne to your query and easy to use menu on the dashboard
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Balbir,
Thank you for taking the time to share your positive experience with the Easyspace control panel.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Easyspace make a point of impossible…
Easyspace make a point of impossible customer service. I have had trouble keeping up payments on direct debit ( even though money to pay at required time ). So when I ring I get an angry Scottish woman ( no offence to Scots in general ) whose explanations are incomprehensible. Tread where you dare but avoid the stare !
26. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Phil,
I am sorry to hear of the experience in relation to the recent interaction with the Easyspace team.
We will reach out to you today, once a review of the interaction has taken place, to discuss the matter further.
Regards,
Hugh
Very Poor Abusive Customer Service !
@Easyspace Having asked for extra storage a year ago have been charged twice for the same package, asked for a refund got the so called Head of complaints refusing to refund and threatening to close my account down ! Only been a customer for 12 years Zero Customer Service
25. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Mr Davies,
I am sorry for any upset which has been caused in relation to the interaction with the Easyspace team today.
As discussed within our call, to allow for a fair resolution to be provided, we would have to be afforded the time to investigate the complaint raised.
I can confirm that we have contacted you, earlier today, with a resolution to the complaint, now that a full review has taken place.
If we can be of any further assistance, I would ask that you please respond directly to the support ticket which has been raised.
Regards,
Hugh
The go-to site for secure and speedy domains.
The site is easy to navigate and always cost-effective and the helpline staff are incredibly helpful down to the smallest details. Highly recommended.
18. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Mark,
Thank you for the feedback.
The Easyspace team love to hear that the service we are providing is of the highest standard.
If we can assist with anything else, please get in contact and we will be happy to help.
Thanks,
Hugh
Quick and easy resolution
23. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Martyn,
Thank you for taking the time to provide some feedback to the team, it is much appreciated.
Our name says it all, 'Easyspace', we like to make things simple.
If we can be of any further assistance, please get in contact and we will be happy to help.
Thanks,
Hugh
Never received the email that you…
Never received the email that you blocked and spoke with two different help desk people who appear to do nothing
19. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Noel,
I am sorry to hear that the email issue raised on the account has not been resolved, and I will liaise with our senior technicians and ask that they get in contact with yourself as a matter of urgency.
Kind Regards,
Hugh
New to Easyspace but happy with them
New to Easyspace and i'm finding my way around their web builder. I have rang support and i found them to be very helpful.
8. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Dimitris,
Thank you for the feedback regarding our Web Builder package and the service received from the Easyspace support team.
Our Web Builder is a cracking all in one design and hosting package, and I am sure that you will find that it allows for a slick, modern website to be developed with ease.
If we can be of any further assistance with any aspect of your account, please get in contact and the team will be happy to help.
Thanks,
Hugh
A mix of experiences.
My experiences have been mixed:
1) What I liked was that when I had a problem and used chat, support attempted to resolve the issue (it was about FTP not working) and did an honest job of trying various logical steps. Unfortunately, the support could not resolve the issue and was going to log a ticket. However, I had already logged a ticket on the same so this was not particularly helpful. Also, I was hoping that my logged issue would receive a speedier resolution (the first response I received reasonably quickly - the morning after I logged the issue, but no one responded to my reply/clarifications).
2) What I liked was that I found that I got more space for hosting. What I did not like is that I found it only when I logged into the system. I should have been informed by email when this happened. However, it is possible, that I may have missed the email.
3) What I dislike is that the services are of higher cost than alternative providers. On the other hand, I feel that hosting with easyspace is more controllable and perhaps even safer than hosting with big players like Google.
1. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Albert,
Thank you for taking the time to provide some feedback on the recent interaction with the team, it is appreciated.
Our front line technicians generally can solve any issues raised within the first contact, however on occasion we do need to escalate issues to our back office team for further investigation. I would be happy to look into the issue further, if you would be happy to provide some additional contact information.
We understand that under the current climate, every penny counts, and our customer care team are always more than happy to review the current packages/costs to see if we can make some savings.
Once again, I would like to thank you for your feedback and if I can be of any further assistance, please reply to the mail I will be sending, and I can make contact to discuss the account.
Thanks,
Hugh
Moving Nameservers
I had an urgent issue when I moved Nameservers back to Easyspace, I contacted the team quite early in the morning using the online chat, they understood the issue straight away and were able to add DNS entries for me on the back end, all before 9:00am. I cant express the value of this level of service
19. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Tom,
It's always great to hear that the team have been able to resolve issues in a speedy manner.
I will pass your feedback on to the team and make sure that they get the pat on the back they deserve.
If we can be of any further assistance, with the account, please get in contact and we will be happy to help.
Thanks,
Hugh
Excellent service and support
Have used easyspace for several years, and have always had excellent service and support. Most recently had an issue with logging in to website software, but this was sorted within minutes by a helpful agent. Highly recommended whether you use for domains or full service.
15. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi,
Thank you for taking the time to pass on the positive experience which was recently received from the team, it is much appreciated.
I am pleased to hear that our team managed to assist with your query swiftly and had this resolved within the call.
If we can be of any further assistance, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
Very fast resolution to my problem
7. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Michael,
Thank you for the positive feedback which has been provided.
I am pleased to hear that the Easyspace team were able to assist with your query quickly and effectively.
If we can be of any further assistance, please contact our friendly team and we will be happy to help.
Thanks,
Hugh
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.