I am a strong supporter of usibg technology. I am sure that by using this technoly the NHS will save millions on postage costs and time. The post is not as reliable as it used to be! Most people with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Alwsys available. Their contacts can always make meeting times at ones i can manage ie not early mornings. Exceptionsl service from doctors to reception.
Unternehmen hat geantwortet
Everything is explained on the pages visited which is very excellent and reassuring. to a oldie oldlie like myself am 80 yrs it is great to find out on here and find how easy it is to complete everyth... Mehr ansehen
Unternehmen hat geantwortet
Dear Appointments Team, I am writing to cancel my upcoming appointment at Ealing Hospital. Unfortunately, I am unable to attend as the location is too far for me to travel at this time.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Kontaktinformationen
Vereinigtes Königreich
- support@drdoctor.co.uk
- drdoctor.co.uk
4.3
Hervorragend
1703 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I thought it was quite easy to change…
I thought it was quite easy to change my contact details but I have not so far been able to see the letter you sent.
18. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von DrDoctor
Dear Maria,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Antwort von DrDoctor
Dear Adrian,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Well done
Well on time, and the procedure was carried out professionally and with care.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Sherif,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Alwsys available
Alwsys available. Their contacts can always make meeting times at ones i can manage ie not early mornings. Exceptionsl service from doctors to
reception.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Mark,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
How easy and convenient to use
How easy and convenient to use, thank you very much.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Eddie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very useful as an easy appointment…
Very useful as an easy appointment reminder to confirm
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Iain,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Antwort von DrDoctor
Dear Simranjeet,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great expdrience
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Irina,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Nice and easy to use
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Susan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Straight Forward & Easy
Very easy to understand and know what to do.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Karen,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Technology usage
I am a strong supporter of usibg technology. I am sure that by using this technoly the NHS will save millions on postage costs and time. The post is not as reliable as it used to be! Most people with the technology will appreciate the NHS's efforts in this respect. There will of course be some resistance to this move but I feel that time and experience will overcome sny objection.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Malcolm,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Vadana babu appointment possible for…
Vadana babu appointment possible for next week???
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Radheshkumar,
Thanks for your feedback however we are unable to sort appointments here through the feedback service. To get assistance on appointments you can either speak to the appointments team at your hospital or you can speak to our support team through the link below.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I get the appointments on time as I get…
I get the appointments on time as I get a letter a week after the appointment ßo that's not right 👍
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear June,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Fantastic staff
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Baso,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Misleading advice
Following a recent fall I was given an appointment at my local fracture clinic for the following day to have my arm put into a plaster cast. DrDoctor then sent me several reminders about my appointment and in every single message I was told that my appointment was virtual and that I did not need to attend in person! What on earth was I expected to do, watch a video and then plaster my own arm maybe? Total rubbish
14. März 2026
Bewertung ohne vorherige Einladung
I suddenly receive a text message…
I suddenly receive a text message mentioning NHS Humber and asking me to read a letter, closely followed by a reminder. I did what I normally do and tried to look on Patient Access and on NHS login, there was nothing there. I returned to the text and discovered it was asking for name DOB etc - I have always been told not to give this info to unknown contacts. How are people expected to trust in something they have had no notification of? Why do we need a third separate login process for people who are already dealing with illness?
7. April 2026
Bewertung ohne vorherige Einladung
iT WAS A VERY SHORT EXPERIENCE.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Brian,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Everything is explained on the pages…
Everything is explained on the pages visited which is very excellent and reassuring. to a oldie oldlie like myself am 80 yrs it is great to find out on here and find how easy it is to complete everything that is ask. A super place to find out everything you need to know.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von DrDoctor
Dear Mr Patton,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.