Easyspace Bewertungen 

Easy to deal with. Provided the required services quickly and with skill. Kept me informed throughout the process.

I have only ever had a few issues but all handled quickly and professionally. We moved ownership of the domain name and were helped every step of the way over the phone. Great service.

The good thing about Easyspace is that you can always get a real (Scottish!) person on the phone or on the help chat. The services they provide are as good as anyone else's. Price-wise, probably not the cheapest, but everything seems to work as it should.

Contacted online chat with question, they responded efficiently and resolved my query in good time

A very responsive reaction to my reporting a problem with my email system that was analysed & corrected very quickly. I was kept up to date as things progressed.

I have been using Easyspace for over 5 years now - they are very responsive on any questions i have and very good to deal with - Highly recommend them for email and web hosting

Easyspace registered a domain name for my music website many years ago, which I now only use to forward on to my Bandcamp page and provide an alias email address.
They have always provided support when needed, and recently acted very quickly to correct a problem with my email forwarding within the day.

Great support for a full range of services in a friendly manner. Highly recommended.

I have been running a website for 20 years. I started with Easyspace in the early days, but they charged me for something that I did not order and would not refund me. So, I went to GoDaddy for the hosting who were good but as my domain name was registered with Easyspace, I reverted to them a couple of years ago. Initially I used a shared server which worked fine but sometimes could be a little slow. So, 15 months ago, I then moved to a cloud server with Easyspace at higher cost.
Since moving to this server, the website has not been working satisfactorily in that the email generation to confirm an order sometimes worked and sometimes didn't. Sometimes, the server shut down completely. So, I was regularly (once a day) having to restart the server.
I complained about this for over a year, but nothing was done. Easyspace said that I needed more CPU - so I purchased this but that did not work. Eventually they admitted that there was something wrong with the server.
Now they wish to charge me more for a new server with no refund or compensation (though they have offered free migration). They will not refund the cost of the additional CPU despite the fact that it made no difference.
As this website is a business website, I have obviously lost money. This has been the last straw and I will be closing the business once stock is reduced as a result.

Easy to understand interface, easily accessible chat and fast response from engineers.
Resolution found quickly, very informative responses.

Terrible experience!!! I was waiting on a chat for 40 minutes before the support bod answered my first question and they refused to answer as to why the domain was not repointing externally. Instead they churned out a response that they couldn't support anything on an external server. This was completely unnecessary as the domain hadn't got to pointing externally yet, lol. They kept churning out the response that two A records wouldn't work (which is one of the options when pointing to WPEngine Advanced Network). I asked can I not have 2 A records pointing to two IPs? The answer was, 'yes you can have two A records pointing to two IPs'. Whether this is the best approach is somewhat irrelevant as it should still be able to point externally. All I needed was to either point two A records to two IPs or a CNAME. Neither worked so I gave up and pointed 1 A record to 1 IP which gives reduced performance with WPEngine servers.

Update:
Thanks for your response. I appreciate it. Unfortunately, I am not a customer and any future time spent discussing this will have to be paid by my boss or by the client. If you could drop me an email an answer the questions I initially asked that would be the best use of time. Thanks

I have been with Easyspace for approx 13 years and found them to be helpful and clear. I recently had an issue with their Web Builder, I originally thought it maybe me or my computer but after attempting the same function on other machines many times without success, I contacted Easyspace support who were very pleasant but unable to find a solution. I received an email the next working day- 2 days ago that the issue has been escalated to their developers for further investigation and resolution. I will update this review when the issue has been sorted

As a community voluntary group we don't have the expertise or funding for a high level of I.T Expertise and so Easyspace online support has been crucial for us. The online chat is quick and gives well supported instructions. This great support meant our website was only a problem for a day or two compared to what could have been much longer and much more expensive!

Our request was handled quickly and efficiently within an hour of us submitting it. Can't ask for better than that!

Issue with domain registration, something wasn't ticked but then got ticked and all was well. Quick response to support ticket.

Have my dedicated server from Easyspace. There have been no isues with the service and support by Easyspace, they are very responsive and quick to resolve any issues, bearing in mind that the issues were never relating to the server / software provided by Easyspace.

So Easyspace replied with the same old excuses (at bottom of this comment) yes it seems it was set to auto renew but NOT by us, YOU EASYSPACE set it to auto renew. Im sure it used to be set to NOT auto renew and that we chose, but now you have set to auto renew, you have chosen, many must fall for this amendment. We have never paid up front before far as we know, we have Never chosen to auto renew, this must be a new way to get money from people who have not yet had that service, we dont like that we have fallen for this, we find this very dishonest, we did not give permission for you to take the money up front and unless you refund us then we will leave when our time is up, when the next payment is due. We were unable to pay other bills because YOU took our money ! and yes we do expect a good service for our money, your company does not give this either, it takes so long for spam emails to transfer into the in box , one took days, most take anything from 15 minutes to hours. Also you can not read some of them in the spam box, they are blank, so you have to send them to the in box to view whether you want them or not. Some of our emails have been lost over the time and if we send from the spam directly from a particular one it doesnt go into the inbox that gets lost also. And sometimes it says new email, but when we wait nothing actually arrives. Your site did go down for some time, yet we get no refund for this or any of these inconveniences. You take money ahead yet the service isnt guaranteed to be acceptable and working. Your goodwill gesture does not cover all these inconveniences plus the taking of money up front. we find your practice of taking money up front underhanded. Why dont you set it to not to auto renew like you did before , instead of to auto renew? its so you can be sure there will be people like us who fall for it and you will get their money before its due., very underhanded indeed :(

13 Apr 2023
Hi Stephen,

I am sorry to hear of the negative experience you have had in relation to the auto-renewal of the mail package on the account.

From reviewing the account, I have noted that the service was set to automatically renew, and we have collected the renewal payment as instructed on the account. Upon speaking with the team, we had agreed to align the mail package with the domain registration renewal date, extending the mail package by 2 months as a gesture of goodwill. This was accepted, and the changes have been made to the account.

I can see from your many other reviews that you hold companies to the highest of standards and I am sorry that we have been unable to meet these standards on this occasion.

If we can be of any further assistance on this matter, please contact our customer care team via support ticket, or you can call them on 0370 755 5066 (option 3).

Regards,

Chat with representative was quick and painless. Issue resolved quickly.

Easyspace provide a personal and professional service. This make a pleasant contrast to some of the huge ISPs. When we have had hosting or email issues, Easyspace support have been a pleasure work with. This has saved us many hours. I recommend.

Excellent support and sales services. I have used Easyspace for many years and will continue to do so asthe company site is perfect.

I’ve been with easy space for 2-3 years now. I have a prebuilt dedicated server.
Their service is always amazing. If ever there is a problem, they help, no questions asked.

I am looking to upgrade my server and increase my monthly.