Easyspace Bewertungen 

The pricing policy to have to pay to leave is awful. So having been held hostage for almost 20 years I decided to move my domains - they were not only costly to move (£18 per domain) but the renewals had been expensive and increasing and came with only basics - no SSL.

And the communications to upgrade via text are like spam. Doesn't give me confidence at all.

It's disappointing that this organisation doesn't invest in good customer experiences - I wouldn't recommend.
'A great customer experience is when you can leave as easily as you can join.'

I have been with Easyspace for a few years but I would not use them again. I switched off the auto-renew on my account as I did not want to renew the service on one of my domains. I received a call to say that I would still receive an invoice and I needed to cancel the service, not just switch off the auto-renew. They made it very difficult for me to cancel the service, I was unable to do so online. I was then sent an email that I had to respond to. I did this and heard nothing. In the end I had to chase them to see if they had actually cancelled the service for fear of being charged again. I'm not a fan of companies that make it difficult for people to cancel services when no longer required.

I have been with Easyspace since the time when they aquired ownership of my services from the previous provider and I have to say that in dealing with them I have found them to be always helpful, courteous and informative, so have been very happy to stay with them throughout my time of need.

Been with Easyspace for 2 years now and im useless at tech. Their tech support I find OUTSTANDING. Had to authenticate my email for my business shopify site (it was like talking a foreign language to me) rang up the support line got through in 5 mins and an amazing brilliant man just said no problem I can do that for you. Ill email you when its all done. Not their responsibility to do this and amazing help for a small business owner who struggles with tech! I cant recommend them highly enough. They host our email and our website. I was recommended to them by a fellow small business owner and very grateful I found them! I find the fees fair and reasonable, yes you can prob shop around and get cheaper, but would the support/help/setup be the same - I don't think so!

Been with Easyspace for years without problems. Not sure if they are going under or just doing a Ryanair. Pay for domain name but your customers or friends have trouble viewing it. Now you have to pay to buy their Security Unlock. So you pay for domain then have to pay again for Security..... I've had so many people contact me to advise they cannot view site because of a Security Issue. I would have paid but not now. I do not like to be held to ransom or blackmailed..... Stop sending out give us money eMails....

Mark called me this morning in response to a support ticket. Not only did he sort the issue but he also checked my other services made some adjustments to save me money. I love this company. Never let me down and always there in case of an issue, which happens very rarely, and is why I just hosted my new website with them. Everyone Ive spoken is straight, on the ball and super helpful.

Took £145 for email services renewal, had tried to remove card on record but although site says you can delete the card you can not. Anyway card had expired but somehow they still took the funds 1 month before renewal.
Spoke to them, they refused to refund even though it was advance payment for services not expired and just sent me list of terms and conditions. No offer to refund , 20 years been using this company. No anymore

I made a major error with my email account, I accidently deleted it!!!!! Don't ask! I called Easypace to rectify.

Even though it occurred after hours on a Friday I had an online chat with an employee who instructed me what to do and raised a ticket.

On the Monday I received a call from Easypace to verify the problem, and then they promptly resolved it.

I would highly recommend this company, as in this day and age it is hard to speak to a real person, with this company you will have no problem.

Having a problem and able to get into chatroom and solve problem almost instantly.

I have always found easyspace to be dependable, safe and trustworthy over many years as a customer.
In this instance their customer support was again spot on clearing up a small issue I was unable to rectify myself using the easyspace website's usually very clear and informative tutorials.
Impressively, there was a follow-up email from easyspace a day or two after our interaction to ensure that my issue had been satisfactorily resolved.
Well done and thanks easyspace.

I had issues using the website but the online chat and subsequent phone call solved all issues in a speedy and effective manner

I work for myself and use my email account for both personal and professional purposes. A double headache, then, when it gets hacked. Technical support at Easyspace were sympathetic, accurate and proactive. They walked me through the process, resolved the problem and had me back online in an hour. I couldn't fault their service.

Technical support is very good, with a fast response time and an actual UK telephone number to speak to a real person. Regarding sales and renewals, I speak to the same knowledgeable account manager each time I call which saves time and hassle when looking for the best package to suit my needs. Overall, excellent service.

Been with them for years - With IT things go wrong, but the customer service is really good and they keep at it until solved.

Discovered emails to Gmail addresses were bouncing and being treated as spam.

Easyspace support provide all the necessary parameters to insert in a DNS record to validate my email.

Quick and helpful response, with the problem fixed in a few hours once all the various servers around the world had my updated records.

Loyalty has been earnt through good performance

I have been using EasySpace for 9 years and have always found them very helpful and able to resolve any issues I have quickly and efficiently

Once again I got help from easy space but this time at the weekend with their online live chat. A real person typing responses. Quick and easy.
Excellent service as always.

Friendly, helpful, knowledgeable staff.

I've been with Easyspace now for well over 15 years. I once moved away to a cheaper service but found I only got what I paid for and moved back again after a year. For the most part I never have to talk to tech support because everything just works, but I had some problems recently sending emails to gmail and they were able to sort things out in minutes. Chat support is great, agent responds quickly and is always courteous, knowledgeable and has never failed to resolve my problem. I don't see myself moving my domain away from Easyspace anytime soon.