Prompt, courteous and efficient. Did exactly what was promised to see my query through and confirmed in writing within the timescales quoted. Excellent!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very impressed with the ease of contacting Easyspce and speaking to a real person, unlike so many companies and organisations. That real person was Alex, who couldn’t have been more cheerful and help... Mehr ansehen
Unternehmen hat geantwortet
I wish to transfer away my domain names, what should be a very simple process, is very difficult with Easyspace. Not to mention their extortionate transfer fee of £18 per domain. When I paid t... Mehr ansehen
Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Kontaktinformationen
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, Vereinigtes Königreich
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4.5
Hervorragend
1394 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Happy since 2008
I've been with Easyspace since 2008. At first, I just chose them because it was what my friend was using.
The system is simple and intuitive, the support FANTASTIC.
Really glad I'm with them.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi,
Thank you for being with us since 2008, that kind of loyalty means a lot! We're so pleased to hear you've found the system easy to use and our support fantastic. It's great to know you're happy to be with us.
Regards,
Hugh
Better than AI
So simple, so smooth. Had tried every which way to fix my problem without going to them, but they fixed it in a few minutes. I can now send emails again. Great service - thank you!
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Julie,
We’re so glad we could help get things sorted quickly, with no AI bots in sight! It’s great to hear everything’s working again and that you’re back to sending emails. Thanks for the kind words!
Regards,
Hugh
Phoning Easyspace took such a weight…
Phoning Easyspace took such a weight off us when we had to change our details, and Alex was great in seeing to everything. The whole experience took less than 10 minutes and was so simply organized. We were delighted with our experience, very professional, Thank you very much
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Mary,
Thanks so much for your kind words! We're thrilled to hear Alex made the process quick and stress-free. It's great to know everything was sorted so smoothly. We really appreciate you taking the time to share your experience!
Regards,
Hugh
With Easyspace for years
I've been with Easyspace for years for hosting several domains and email servers: their service has been absolutely brilliant. On the rare occasions that there has been an issue, they have been very prompt at getting a resolution and in particular keeping me informed during the process.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Richard,
Firstly, thank you for your continued custom over the years. I'm really pleased to hear that our service continues to meet your expectations. Here's to many more successful years ahead!
Regards,
Hugh
As a novice
As a novice, the customer services manager was so very helpful in supporting me set up my quarantine box. Still learning but feel more confident.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Kevin,
Thank you for your kind words! We're always here to help and glad to support you as you continue learning. It's great to hear you're feeling more confident.
Thanks again for your feedback.
Regards,
Hugh
I’ve used a myriad of IT hosting…
I’ve used a myriad of IT hosting service providers over the past 20+ years and Easyspace have the best customer service of them all. Some key reasons:
1) they’re located in Britain
2) English is their first language
3) Same timezone as me
4) Same cultural and business mindset makes communication very easy, efficient, effective.
5) understand the technical issues immediately, or else they refer to a more experienced colleague whilst you’re still chatting with them, so you’re not left frustrated feeling unhelped by the person whom you’re connected with.
6) Prices might be a bit higher than some other providers, but I happily pay it because of their great service. You get what you pay for. Go cheap and you’ll get inferior quality.
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Andy,
Thanks so much for the great review — we really appreciate you sharing your experience!
It’s fantastic to hear our UK-based team and approach to customer service have made such a difference for you. We always aim to keep things easy, clear, and helpful — exactly what you'd expect from a local team who understands your needs.
Thanks again for your loyalty and kind words — we’re always here if you need us!
Regards,
Hugh
Great service and pragmatic resolution…
Great service and pragmatic resolution of our payment dilemma from Phil.
Many thanks
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Steve,
Thank you for the feedback — much appreciated!
This is exactly what Easyspace is all about, and I’m really pleased to hear Phil was able to get the payment issue sorted for you. I’ll be sure to pass on your thanks to him.
Regards,
Hugh
Outstanding assistance
Outstanding assistance - even though after 23 years, we are leaving easyspace as we have no need for the domains or websites anymore. Super helpful and professional always
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Sebastian,
Thank you for your kind review and for the custom over the past 23 years. We will miss you, but please know we are here should you require any services for a future venture.
Regards,
Hugh
Customer Support (Hugh)
Spoke to Hugh at Customer Support who was extremly helpful and resplved my issue easily. Thank you
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi David,
Thank you for the feedback. Glad that we resolved the issue swiftly.
Regards,
Hugh
Superb, patient customer service
The guy who assisted me was amazing! So patient, understanding, kept me from panicking and dealt with everything that needed sorting out and all with consistent communication. Such a lovely guy!
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Paula,
Thank you for the amazing feedback. Communication is key, and that's why we are on hand 24/7 to help. I will pass the feedback on to the team.
Regards,
Hugh
Such helpful people
Such helpful people, thanks Mark! Especially for a novice like myself. Well done!
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Tim,
Thanks so much for this great review, I'll make sure the feedback is sent to the team.
Regards,
Hugh
very attentive service from Mark
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Cliff,
Attentive is Mark's middle name, thanks for the feedback and I will pass it on.
Regards,
Hugh
DifficultSpace: At last I'm free from this bunch
At last I'm free from this bunch with expiry of domain registration.
To add insult to injury, they then offer price reduction in attempt to retain my custom.
Following my post, EasySpace, or how I now think of them DifficultSpace, has added a lengthy reply repeating their lies.
In all my days of dealing with any customer support teams, I have never encountered such unhelpful or unfair practises.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Charles,
I sincerely apologise for any frustration or inconvenience caused regarding the mail packages on your account and, more recently, the domain name registration renewal.
After reviewing your account, I found that the email issue raised in July 2022 stemmed from the package upgrades we implemented in 2021. As part of this update, all legacy mail packages were transitioned to our EasyMail package, which offers increased storage and IMAP functionality. A notification regarding this change was sent to the email address on file on May 3, 2021.
Upon further review of your account, it was determined that only one of the two mailboxes was needed. To ensure you received the full value of your payment, we applied the amount toward a single mailbox and extended its term by an additional year as a goodwill gesture—resulting in a total renewal period of three years instead of the originally paid two. This resolution was accepted as satisfactory at the time.
Regarding the domain name, we noted that it had been set to cancel. Our sales and renewals team attempted to reach out for feedback, but as none was received, we were unable to offer further assistance. As part of our customer care process, an automated email was sent with a renewal discount offer. I sincerely apologize if this caused any frustration, as that was certainly not our intention.
Our goal is always to provide the best possible service to our customers. If there is anything further we can do to assist or clarify, please do not hesitate to reach out.
Best Regards,
Hugh
We've got a new contender for worst domain registrar!
Absolutely awful company. Website and control panel is slow and clunky. Every update seems to take for ever, basic stuff like changing a nameserver which should be visible at the registry in minutes seems to take hours or days. Support is about as useful as a chocolate teapot and they have the audacity to charge you £15+VAT to leave! Imagine charging your customers to leave!
To be clear, the transfer out process is completely automated and doesn't cost them a penny, it's just a way to screw you some more. If anyone else is reading this and has a UK domain (.co.uk, .org.uk etc.) please note, you can search for Nominet Online Services, sign up using the email address your domain is registered to and use that to initiate a transfer. It's still got a charge (£12 as of time of writing) but you'll have the satisfaction of knowing you're not lining the pockets of Easyspace. They also can't stop you doing it this way either.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Michael,
I’m sorry to hear about the issues you’ve encountered with accessing the customer control panel and updating the Nameservers.
I completely understand the frustration this must have caused, and I want to assure you that our support team is available 24/7 to assist with any questions or concerns. Upon reviewing your account, I noticed that there has been no prior communication with our team about these issues, apart from the complaint and Trustpilot review. We would have been more than happy to provide assistance sooner.
I attempted to reach you by phone this morning to discuss this matter further, but was unable to get through. A response has been sent to your support ticket, and I kindly ask that you reply so we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this issue for you.
Regards,
Hugh
Email Account Closed
I have two domains registered with Easyspace, with a dozen email accounts. In December, Easyspace froze the account belonging to our data controller, claiming that it had been compromised. This account is seldom used and the affected email address does not appear anywhere on the internet. It is only known to a handful of companies and frankly any breach in security is unlikely to be from our side. Neither I nor my staff use public computers for work.
I have attempted to satisfy Easyspace by offering to set up 2fa but despite numerous attempts it simply isn't working.
Left with no access to my control panel and unable to manage my company's website I am forced, after a month battling with this issue, to change hosting services in order to continue in business. I cannot have a key member of staff left without email facilities for weeks or even months. PS. I have sent Simon Hope details of my new nameservers since I have no access to my Control Panel. Please make the necessary changes so that the site may be transferred to Hostinger.
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Stephen,
I am sorry to hear about the inconvenience caused by the mailboxes on your account being locked. Please rest assured this was never our intention.
As part of our security protocols, we automatically lock mailboxes if any anomalies are detected to safeguard your account. In this instance, mass mailing activity was flagged, which can indicate a potential compromise. This precautionary measure is in place to protect your account, and we ensured the issue was resolved promptly once it was raised.
Regarding 2-Factor Authentication (2FA), we offer this feature to enhance the security of your control panel access. Our team has provided assistance on this matter via a support ticket. However, if you are unable to use 2FA, we can disable it for you upon request.
We understand how frustrating these situations can be, and we are here to support you through any challenges. Should you further assistance, please don’t hesitate to reach out—we’ll be happy to help.
Regards,
Hugh
Great and prompt service for creating our website.
Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily available on phone and email, in regular contact, and providing good guidance to me, a novice in this IT field. Thank you.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Timothy,
I'm glad to hear that you are happy with the web design, and I must say the website is looking great. I will pass your thanks on to the team.
Regards,
Hugh
The technical help I received from…
The technical help I received from Kirsten was absolutely brilliant, I am not that technically minded and kirsten's patience was certainly tested at every stage during sorting my issues, Many thanks Kirsten you got me there in the end
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Thank you for taking the time to share your experience.
We are always more than happy to help, and I will pass the thanks on to Kirsten.
Regards,
Hugh
Just excellent straight forward support…
Just excellent straight forward support from the sales team again today.
Easyspace make the case for well trained staff helping businesses deal with customers who do not have robotic requirements. They don't simply point you to a set of FAQs that have not been frequently asked ever.
Very happy to recommend and thank you Phillip.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hello! Thank you for the great feedback, it's really appreciated. We'll be sure to let Phil and the team know. - Mark
I registered a .XXX domain many years…
I registered a .XXX domain many years ago with this company, they refused to reregister it on my behalf, it was then sold for a lot of money i think it was resold to another person at a higher price. I then went to register natural.xxx they took my money, sent invoice and next day demanded another £256 saying they didnt know the registration price was higher as it is a premium domain, they have been in the domain name industry since July 1997 IE 27 years. What company that has been trading 27 years does not know the price, for example GoDaddy when advertising the same domain state on the website that it is a premium domain name and have an up front price, no extras, the price you see is the price you pay i tried using consumer rights but they completely ignore it, So basically if you decide to register a domain name with easyspace the price you pay may be be wrong and they ask for more money a few days later... do not assume you own a domain name even if you have a purchase receipt. I will be taking this up with citizens advice and trading standards... Hopefully this although may not resolve the problem for me will make easyspace more open and honest to purchasers and not hide it in the 65941 words on their terms and conditions page
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Dear Mr. Symington,
Thank you for bringing your concerns to our attention. We’d like to clarify the situation regarding the natural.xxx domain and your previous .xxx domain.
1. natural.xxx Domain: The registry has designated natural.xxx as a premium domain, which involves additional fees that are beyond our control. As a result, we could not complete the registration at the standard rate. Since you have chosen not to pay the premium fee, we have refunded your initial payment in full.
2. Previous Domain: Concerning your previous .xxx domain, despite multiple attempts to reach you, the renewal was not completed. In accordance with our policies, the domain was released back to the market as a result. We want to be clear that Easyspace did not acquire or resell the domain.
Our actions were fully in line with industry standards and our terms of service. If you have any further questions or require additional assistance, please feel free to contact us directly.
Regards,
Hugh
Excellent customer service and support …
I have been using easy space for domain names since 2009 and highly recommend this company. I recently needed to merge two separate accounts to simplify logins and account management. The support and speed of assistance was first class. My query was dealt with promptly and resolved in under 2-hours. Great company with excellent customer service.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Easyspace
Hi Kerry,
Thank you for taking the time to share your experience,
Always nice to hear that the team are getting thing right and resolving issues efficiently. I will pass the feedback on to the team.
Thanks,
Hugh
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