Vokera Bewertungen 2’016

Boiler is working just great at the moment, early days but looking good.

5 repairs in 5 years, from my new vokera boiler my old boiler was 16 years old and only had 1 part replaced only replaced it as no more part available, it was called baxi, vokera tell me my 5 year old boiler is discontinued
well it’s working ok now just hope it lasts. some peaple may have very little problem,
it’s just the luck, new boilers are more sofisticated and more computer controlled

We have had a vokera boiler for many years and have it serviced regularly. We are a LPG user and the company know this as we mention it when booking and they installed the boiler. Due to my husbands hospital shifts and Vokera's wait time it was 4 weeks from call to booking. We called the morning of the appointment to check that we were still on the rota and were told yes. After the engineer did not turn up we waited an hour and called We were told that the engineer was not turning up today as he was not LPG qualified! We asked to speak to the supervisor and were told that was not possible. We asked for the name of the managing director and were told that the customer service operative did not know the name of the managing director! We rebooked the appointment and the very next morning we had to reset the boiler and now it is not working at all. We were never offered compensation for the missed appointment or an apology for not calling to inform us the engineer was not coming. Appalling
UPDATE We called another company and the gas pressure not correct for LPG! The boiler is now working beautifully

We are now on day 14 (in November) of no heat or hot water in our home. A replacement part took 8 days to arrive and as yet there is no available engineer to fit it. We are freezing! There is now condensation running down the walls and black mould has appeared on the bathroom ceiling and floor. Daily phone calls are met with ‘we will be there as soon as possible’. We are desperate.

One star, but only because there were no zero star options.

I am a gas engineer and was looking to fault find on a Easi Heat 29c. The installation manual guide did not cover the fault code, given via the 3 lights on the front.

The lights were solid yellow and solid red.

So using my grey matter I called the technical help line. I was on hold for 17mins and then the line went dead, I called back and was on hold for 1 hour and 2 mins before the line going dead..

So I tried later at 1600 on the way to the job. I was expecting to be disconnected at 1700, but no, great news the one person answering the phone was soldiering onward, and even better, I got to number one in the queue...where I stayed for 40 mins. Either the chap was telling someone step by step how to install a boiler or they had all shut up shop and relocated to the pub to laugh at the idiots still on hold.

Not very impressive, not sure that I should have expected any better from Vokera really. When you can buy a boiler for £500....then it really is disposable.

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They have tried to contact me? Maybe the pigeon got lost, I have had no contact from them.

Best advice is to work on your side step for when someone offers a Vokera boiler.

Boiler was replaced within 2 1/2 hours. Pleased with home heating and hot water.

Hasn’t worked correctly in the 5 weeks it’s been in and commissioned, Vokera guy back out on Monday

It works efficiently, quicky and quietly. We have had no issues so far. There is a time missing however as we have to switch it off and on manually each time which is a bit of a pain.

Great price against performance, easy install for plumber. Quick delivery. Quiet and simple display information.

only just been installed.

I've only had it a couple of weeks, so can't get give a full rating yet. But much better than Worcester boiler that I had previously.

I was recommend this boiler by a friend to replace a 12 year old one. It seemed to good to be true the price the reviews. But with winter coming I got it installed. The boiler is amazing the engineer also Installed EPH thermostat allowing me to carry it to any room in the house and turn the heating on. The boiler heats so fast and you are able to set the water an heating temperature by two simple controls on the front of the boiler. I cannot recommend this Vokera boiler highly enough. You will not regret installing one.

Boiler Seems fine,it's a easy heat I 25c ,but it's got a display saying"CFS"which means it needs a service, I've had a boiler engineer out and he gave it a service,but can't reset the display,there are no instructions how to do it,and I sent an email to vokera and it seems they just ignored it...

A greatly improved and advanced boiler from my previous Vokera. Quality of build excellent

I have been buying vokera boilers for last 35 years at least the main features should be simple to operate any home appliances by any generation unfortunately vokera forgot this basic concept its all digital not every body's cup of tea even pressure gauge is not visible its hidden at the back stupid idea . I purchased 35kw boiler

Complete service - from setting up the job to repair/completion. The engineer (Irfan) was brilliant in basically rebuilding 20+ year old Vokera combi boiler. On time, thorough, efficient and friendly!!! Would highly recommend…

Only had my boiler a couple of weeks but am finding it really easy to set and it is nice and quiet

the new boiler looks and works great, but it could have done with having a timer on it as standard, so it could have come on before get out of bed.

Very poor customer service, I am a installer first time I mam installed this boiler, there was issue with settings I call help line it rook one week to short out,