Your engineer, STEVE LANGSTAFF kept us informed as to when he would arrive. As ever, Steve was thorough, totally professional, friendly and informative. He works quickly, efficiently and leaves the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Annual boiler service by Andrew, who is always friendly, reliable and keeps me informed of arrival times. He is very knowledgeable and offers great advice. I know I can rely on this service for my vok... Mehr ansehen
Unternehmen hat geantwortet
Got a boiler in a rental property - fitted jan 1st 2020 so a few months out of its 5 year warranty. Stopped working , they offer a fixed fee fix to out of warranty customers but couldn’t get o... Mehr ansehen
I have had a great experience from start to fix! Logged my issue on a Saturday of a Bank Holiday. Had a reply first thing on the Tuesday and an engineer arrived at 8.30 on the Thursday. Very fast and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy efficient solutions for domestic and light commercial applications. Vokèra is a part of RIELLO, a leader in high energy-efficiency heating and climate solutions. Vokèra combines proven engineering with a deep understanding of UK and Irish heating needs. Our comprehensive product portfolio includes: • High efficiency residential gas boilers • Commercial heating solutions • Air source heat pumps • Gas-fired instantaneous water heaters
Kontaktinformationen
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Vereinigtes Königreich
- 0344 391 0999
- vokera.co.uk
4.3
Hervorragend
2017 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
the new boiler looks and works great
the new boiler looks and works great, but it could have done with having a timer on it as standard, so it could have come on before get out of bed.
9. November 2024
Antwort von Vokera
Thank you for your review.
Your feedback is important to us. If you can email marketing@vokera.co.uk with the serial number of the boiler we can talk to our technical team nd see if there is a solution for the timer.
Kind regards,
Vokèra team .
Very poor customer service
Very poor customer service, I am a installer first time I mam installed this boiler, there was issue with settings I call help line it rook one week to short out,
10. Oktober 2024
Antwort von Vokera
We're sorry to read about your experience. Please email marketing@vokera.co.uk with the serial number and installation address so we can investigate this further for you.
Kind regards,
Vokèra team.
Great Experience
I thoroughly enjoyed myself when I signed up for the warranty on my boiler.
6. Oktober 2024
Antwort von Vokera
Thank you for your review, your feedback is important to us.
Kind regards ,
Vokèra team.
Competitive price and easy to install
4. Oktober 2024
Antwort von Vokera
Dear Enrico,
Thank you very much for the review, we're glad to read that you're happy with your purchase.
Kind regards,
Vokèra team.
bad boiler company
bad boiler company , looking to make money and harassing customer
26. Oktober 2024
Antwort von Vokera
Dear Mr. Manchanda,
After investigating this further, our customer service team have advised that when our engineer went to the callout there was evidence of mouse droppings around this boiler and that it looked as if one of the wires had been chewed through. Our engineer advised that he would not be able to carry out the necessary work due to health and safety until the boiler and area had been professionally cleaned. A Charge would also apply to the non-manufacturing defect to repair the boiler.
We have also asked for you to provide your annual service history for future warranty validation.
Once you provide the service history to our customer service team and that the boiler has been cleansed correctly, your boiler warranty can be reinstated once the damage has been repaired.
We are sorry that you feel as if you have been harassed, we have only been responding to your messages.
Kind regards,
Vokèra team
Antwort von Vokera
Dear Lesley,
We're glad to read that your appliance is efficient, we thank you for your feedback.
Kind regards,
Vokèra team.
Antwort von Vokera
Dear Mr. Watt,
We appreciate your feedback, thank you for your review.
Kind regards,
Vokèra team.
No problems with gas fitter very quiet…
No problems with gas fitter very quiet and a good 5 year warranty.
23. September 2024
Antwort von Vokera
Dear Mr. McGowan,
We're glad to read that you're happy with your appliance. Thank you for your review.
Kind regards,
Vokèra team.
Antwort von Vokera
Thank you for your review, your feedback is important to us.
Kind regards,
Vokèra team.
Stay away from this company absolutely…
Stay away from this company absolutely messed me around for 1½ weeks without (no hot water or heating) This company likes to pass the book from one department to another. Never even offered me compensation.first of all an agent came out to diagnose the issue and ordered the wrong part. Then an engineer from this company came out 3days later and ordered the part and then made arrangements for me to be in 3days later and said he would be here in the morning but never arrived and then called me at 6pmand said he then had the wrong part so the came back another 3days later with the part and he said the boiler was useless so the has to wait another day absolutely a one of a company.
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Vokera
Dear Neil ,
We are sorry to read about your experience. After investigating this further our customer service team have also been in contact with your landlord and a new boiler has now being installed in the old appliances place at the property.
We can only apologise for your experience.
Kind regards,
Vokèra team.
Antwort von Vokera
Dear Mike,
thank you for your your review, your feedback is important to us.
Kind regards,
Vokèra team.
Antwort von Vokera
We're sorry to read about this. Could you please let us know which number you were trying to reach us on? Please also email your details to custservice@carrier.com along with the issues you're having and someone from our team will reach out.
Kind regards,
Vokèra team.
I have a vokera boiler and although I…
I have a vokera boiler and although I had some issues with it I had a brilliant engineer out today free of charge to diagnose the issues I have been having and I must say he was outstanding. Full credit to vokera for sending someone out when my guarantee has run out months ago. I’m giving them 3 stars based on my whole experience. But because of the engineer today and the customer service lady I spoke to I could easily give 4 stars.
Mr g jones
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Vokera
Dear Mr. Jones,
We're glad to hear about your experience with our engineer, we will ensure your feedback makes it back to our service department.
Kind regards,
Vokèra team.
Antwort von Vokera
Dear Robert,
Thank you for your review, your feedback is important to us.
Kind regards,
Vokèra team.
good online training
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von Vokera
Dear Radek,
Thank you for your review, we're glad to read that you enjoyed the training and hope to see you again soon.
Kind regards,
Vokèra team.
First time we have had a Vokera boiler…
First time we have had a Vokera boiler and we are very impressed so easy to use
14. August 2024
Antwort von Vokera
Dear Stephen,
Thank you very much for your review, we're delighted to learn that you find our products impressive.
Kind regards,
Vokèra team.
Obstructive and disappointing experience with boiler service
Obstructive .. and difficult to book a service.
First appointment with Vokera engineer was in a month. Their suggestion was to pay upfront to Vokera the service cost and then they would put the work out to another partner firm to contact me for the service. I work shifts and need to plan my days so
I asked for contact details of partner firm so i could call them and was told by Vokera that they were not allowed to give them to me.
Had used Vokera for my boiler servicing in the past and it was never this difficult before.
17. September 2024
Bewertung ohne vorherige Einladung
We had our new boiler installed by kc…
We had our new boiler installed by kc plumbing what a experience from start to finish and the new vokera pinaccal came with 10 years parts and labour we were bit hesitate before about the boiler when it was installed were glad we made this decision thank you 😊
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Vokera
Thank you for your kind review, we are delighted to hear that you are happy with your new Pinnacle boiler.
Kind regards,
Vokèra team.
Had an easi flo le just over 2 years…
Had an easi flo le just over 2 years and a pipe burst have only been using it to shower and they are not being very efficient with spares the heating engineer has been brilliant I do recommend gastech of Bedford excellent service so no hot water for over a week don't buy one rubbish got to buy a new water heater
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von Vokera
Dear Mr. Lynn,
We're sorry to read about this. We are glad that you were able to get the issue resolved.
Kind regards,
Vokèra team.
Antwort von Vokera
Dear Mr. Marray,
We're sorry to read about this. Could you please email marketing@vokera.co.uk with the address of installation and the serial number so we can investigate this for you.
Kind regards,
Vokèra team.
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