Vokera Bewertungen 2’015

So far so good.
Only fitted 20th January.

Vokera never again !
12 days without heating from a 3 year old boiler with a 10 year warranty .

Good service by mark the engineer

The customer service team were excellent in sorting out the issue with our boiler. The repair engineer who they sent,John,was brilliant too. Very friendly, polite and knowledgeable and explained to us what the issue was. I would definitely recommend a Vokera boiler to anyone in the market for a reasonably priced and economical boiler.

no real comment purchase was out of our hands in a new build complex

Nothing went wrong. It was very well insured, but you only get what you pay for. There is no thermostat on this boiler, which is a bit of a disadvantage. It is a lot cheaper than the more well known in the market but that's life.

Couldn`t believe how quick it took to heat our house after the installation of our new boiler a five star product

Avoid! Avoid! Avoid!
Required a part for my Vokera boiler and have waited over a week where temperatures have been minus 5. My husband and I are elderly and I have a health condition, very poor aftercare service.
No heating or hot water now for over 7 days! Phoned today and waited 35 minutes to speak with someone and still no sign of the part being delivered!
Made a complaint and still waiting on them getting in touch - this doesnt help get my boiler repaired!
Update! - now found out the part is coming from Italy and they do not hold this part in the UK! Again avoid this company at all costs

Please avoid Vokera at all costs. The 5 year warranty sounds great, but vokera, pull every trick in the book to try to avoid repairing under warranty. They attended site to look at a leaking boiler, and were then due to come back with the replacement parts needed, but later refused as the tenant did not have copies of the service paperwork. All paperwork was then sent to vokera and they agreed to come back. When they returned, rather than mend the boiler they instead took a water sample, which would then be sent off for testing ad they wouldn't do the repair until the results were back. The results would take a week to come back and they would not repair the boiler until it's back. It's 10 days since they first looked at the boiler and we are still waiting for them to mend the boiler. The boiler was installed as per their guidelines, the system was flushed when it was installed, it has a filter fitted and has been serviced
annually and they're still trying to come up with excuses.

PLEASE AVOID Vokera, the products seem ok, but the warranty is a joke.

Quick and prompt

I'm a fitter and been fitting these for years never had a issue, I've even put one in my own house and it works flawless, the only thing you need to do is clean condense trap on each check yearly as there very small so block easy but that's my only very small issue to be finicky, it takes 5 min to remove, clean refit jobs a gooden

Early days , but so far great

Testimonials were great on this boiler. The five year warranty was also an incentive and the price was great.

Engineer came out on the 6th of June.
Whilst the combi Boiler was under warranty charge me for a call out charge,

Then wrote in his report, there was no service record at the property, also the boiler requires a full power flush out. With the estimated cost of £500 - £600
Normally a combi boiler requires a flush out approx every 5 years, this boiler was installed less than 18 months ago, and the engineer who installed the combi Boiler disagrees, with vokera engineer , he has stated the system was flushed when it was installed so therefore it does not require a flush. However the engineer from Vokera stated it requires a clean from the inside price quoted £300. Moreover once the work is completed. I need to scan and attach all receipt over to customer services, only then will the
engineer come out even though it is under warranty, absolutely shocked
Worst thing is a new boiler cost around
£550 from Vokera.

Great and does exactly what you want

So far I like the boiler it does what it is supposed to do and the engineer who put it I said that the set up was easy. I have only had it a few days though so would like a bit longer before giving my assessment.

I was replacing my old boiler which had been a Vokera and lasted 15years with a bit of maintenance so chose another Voker on that basis and price.

Well packed and quiet, works well

Boiler is working just great at the moment, early days but looking good.