Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The process took longer than expected. After verifying information over the phone, I was called at least an additional 2 times to confirm information already confirmed. I can only assume the system wa... Mehr ansehen
Worst company ever for customer service, too many people working from home not having a clue what the rest of the business is doing.Talk to each other !!!! Trying to cancel a policy, constantly put o... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Kontaktinformationen
Vereinigtes Königreich
- vaninsurance.co.uk
4.2
Gut
2106 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A very helpful employee talked me…
A very helpful employee talked me through buying insurance. He was highly experienced and made the transaction extremely pleasant.
Thank you
4. September 2026
Very good and clear communication
4. September 2026
Alex B was awesome
Alex B was awesome.
Patient, helpful and easy to chat to.
He did as much as possible to help me find a competitive price and saved the the job of phoning around for quotes.
I’ll definitely call vaninsurance.co.uk when it’s time to renew.
Thanks.
3. September 2026
Talked to billy who was very helpful as…
Talked to billy who was very helpful as van insurance can be very stressful he talked me through everything and was sorted very quickly
3. September 2026
10+ cold calls after purchacing a…
10+ cold calls after purchacing a policy trying to persuade me to add boltons and after saying i was not interested they hung up before i finished my sentence.
The portal is usless if you want to cancel its by phone only and there is no one on the other end just play some bad music.
Honestly shop elsewhere id rather pay £100 more and not have to deal with this wet dog mess.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
We’re pleased that our Customer Service team was able to resolve your concerns on 7 September, but we recognise that your experience fell short of the standard we aim to provide.
Thank you for taking the time to share your feedback.
Kind regards,
Matt Love
Complaints Officer
Thank you Angus very pleasant very thorough a pleasure…
Thank you Angus very pleasant very thorough a pleasure to deal with
2. September 2026
Amazing customer service
Amazing customer service, really easy company to use, definitely recommend
1. September 2026
Antwort von VanInsurance.co.uk
Dear Mr Carr,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience. Communication is something we aim to get right from the get-go, and I am sorry this was not reflected in your dealings with us.
I have since had the opportunity to speak with you directly about this, and I do hope our conversation has gone some way towards resolving things for you. Your experience is incredibly important to us, and I want you to know that your feedback has been heard.
If you need anything further from VanInsurance.co.uk, please don't hesitate to get in touch using the contact details on our website. I'll ensure that you are well looked after moving forwards.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Had a quote online rang to confirm…
Had a quote online rang to confirm details was told quote was invalid has my name didn’t match the address been living there since 2008 had no issues with other insurance companies complete was of my time imagine what they would be like if you needed to claim just editing this review just gone through another broker and they’ve give me a quote from the same company has van insurance expert did for £800 pounds different but with the same details and there happy I’m from the address doesn’t sound right that van insurance expert couldn’t do it just about money
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Good Afternoon,
Thank you for taking the time to leave your review, and I am sorry to read about your experience. I do want to help, but I want to make sure we are addressing the right company.
Having looked into this, the reference you provided via Trustpilot does not appear to match any of our records, and your review also mentions Van Insurance Expert, which is a separate company to ourselves. We are VanInsurance.co.uk, and it is possible that your experience may relate to a different business entirely.
We do hold an older quotation for you, but nothing around the time you left your review. I am sorry if there has been any confusion, and I hope that your concerns have since been resolved. If you do need anything from us at any point, please do not hesitate to get in touch via the contact details on our website and we will be happy to help.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Absolutely incompetent.
Absolutely incompetent.
I rang them 3 weeks in advance to not auto-renew my policy as the pricing was extortionate. I asked for a call back, this was “noted on their system but never happened”. I then rang them a day before my expiry to confirm this as i had not had a confirmation email or anything saying I haven’t renewed. I was then quoted a new price which was more in line with other quotes I had… until payment where they moved it up again £200 more. I declined and confirmed my cancellation… 5 minutes later I had a confirmation email where they had renewed my policy, taken a £79 payment without my authority and when I called back I got told “human error 10-14 days for a refund”.
If they can’t take basic clear instructions about not renewing a policy i dread to think how bad it would be if I had to make a claim. AWFUL
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr. Slough,
Thank you for taking the time to share your experience, and I am truly sorry to read about what happened. What you have described is genuinely worrying, and it is clear that something went wrong when you asked us not to renew your policy. Please accept my sincerest apologies for that. It is simply not acceptable, and I completely understand your frustration.
I can see that you have been refunded in full, which I am pleased about, but I also recognise that this does not address or resolve the wider concerns you have raised, and I am sorry for that.
We did attempt to call you following your review but unfortunately were unable to get through, and left you a message. We would genuinely appreciate the opportunity to speak with you directly, address your concerns properly, and make amends. Your experience is incredibly important to us, and we want to make sure you feel well looked after.
I really do hope that we have the opportunity to look after you again in the future, with a much smoother experience. Please do not hesitate to get in touch, and take care of yourself in the meantime.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Very professional discussed everything…
Very professional discussed everything in detail. Happy with my purchase
31. August 2026
Total crooks
Total crooks. Had to phone to turn off auto renewal which I did in plenty of time. Now they just auto-renewed me anyway on a new credit “agreement” I’ve not agreed to. Already got insurance elsewhere for a third of the price. What a mess they’ve caused, all for me to try and resolve.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Dave,
Thank you for taking the time to share this, and I want you to know this really concerns me. I am sorry to hear about the experience you have described, particularly around the renewal and the credit agreement you did not expect.
I understand how frustrating it must be to have asked for auto-renewal to be turned off, only for this not to happen as you expected. I understand you feel this is something you have had to sort out yourself, but please know we can help with that, and we would really like the chance to put this right for you.
As this review was left anonymously, we have not been able to locate your details to look into this properly. Please could you get in touch with us via our website with your policy or account details, so we can get this looked into and resolved as quickly as possible.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Cheapest comparison quote then jumps up after taking deposits
Found this company had cheapest quote through a comparison sites therefore selected payment method and paid deposit as required.
Then received multiple text and emails saying I need to validate, that’s a first for me in 20+ years of taking out vehicle insurance.
Phone provided number next morning to then be asked all the questions again that I filled in online to then be told the cheapest insurance would be 1300, that’s a big jump of what I was currently paying and what they had quoted me.
Told them that price was a total rip off cancel the quote and to refund my deposit immediately to my bank, was told it would be in bank in up to 3 hours.. 2 days later I am still waiting for it to be refunded.
And I am still receiving texts and emails saying they must speak to me to validate insurance!!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
We're sorry to hear about your experience and understand how frustrating it must have been to receive a much higher price after initially finding a quote that suited your budget.
The increase was due to a pending claim showing on the insurance database, which would have been recorded by your previous insurer. We appreciate that this would have come as an unexpected surprise.
The validation process is necessary to check the information provided during the online quotation and purchase journey, helping to ensure that policies are set up correctly and that the cover arranged is appropriate for the information supplied. We understand that being asked to confirm details you have already entered online can feel repetitive, and we're sorry for the frustration this caused.
We're also sorry for the inconvenience surrounding your deposit refund and appreciate you taking the time to share your feedback.
Matt Love, Complaints Officer
The person I spoke to was great help…
The person I spoke to was great help and the experience of getting my van insurance was excellent service was great , price was great and customer service many thanks
29. August 2026
As I sit here on hold waiting and…
As I sit here on hold waiting and waiting and waiting I am glad it is a call to cancel my policy, this is a horrible compnay to deal with, its just a call centre and you feel like you are being treated like a number. I wish I had never gone through with it, they sent me docs after everything which stated the insurance I bought for my Mobile mechanic business could not be used for motor trade!!
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr. Turner,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. What you have described is far from how we want any of our paying customers to feel, and your comments are genuinely disheartening to read. I sincerely apologise for the wait time and for any frustration caused.
I do want to address your concern about the motor trade cover, as I have checked your policy and can confirm that this was in fact included within your cover and is stated within the policy documents sent to you. I hope that provides some reassurance.
I did attempt to call you to discuss your experience and work towards resolving this matter, but unfortunately was unable to get through. I would genuinely appreciate the opportunity to speak with you directly and make amends, so please do return my call at your earliest convenience.
I really hope that we have the opportunity to look after you again in the future, hopefully with a much smoother experience.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
If they had zero stars i would have…
If they had zero stars i would have chosen that. Right from the start, they get you intrested with an really low van insurance quote then call a few hour extra to say thats not available then hit you with a higher price. Already made a complaint about this back in may and then started receiving calls from all over the uk(basically telemarkerting calls)
Eventually got the insurance quote at correct price and cancelled today...total for the year i was £379 then today to cancel £130. Totally cowboy branch of a company, DO NOT USE THEM GO ANYWHERE ELSE
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr. Hagan,
Thank you for taking the time out of your afternoon to speak with me on 15th September. I genuinely appreciated you explaining what went wrong, and I am really glad that we were able to work towards a resolution that you were satisfied with by the end of our call.
While things can sometimes go wrong, I truly believe it is how you respond and put things right that demonstrates a company's real commitment to its customers. I hope that came across in our conversation, and that it has gone some way towards restoring your confidence in us.
If there is anything further I can do to help you, please do not hesitate to get in touch. I am always here to support you.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Waited all day for call backs was…
Waited all day for call back that was suppose to be at 12pm, didn’t happen after numerous calls and getting told someone would call back in 10 mins again didn’t happen I rang again and got cut off , finally I got to speak to a fantastic advised called billy who was really helpful and he got me a really good quote after 4 hrs of being messed around by other staff
28. August 2026
Antwort von VanInsurance.co.uk
Thank you for taking the time to share your experience. We’re sorry to hear about the delays and the difficulty you experienced trying to get a call back. We appreciate how frustrating it must have been to be given several assurances that someone would contact you, only to be left waiting.
We’re pleased to hear that, despite the issues you experienced, Billy was able to assist you and provide the helpful service you expected, as well as finding you a quote you were happy with. We’ll be sure to pass your kind feedback on to him.
We apologise again for the frustration and inconvenience caused, and thank you for sharing your feedback with us.
Kind regards,
Matt Love
Complaints Officer
I found them to be very helpful in…
I found them to be very helpful in finding the best policy and price for what I needed. I’m very pleased with the help and advice my agent gave me…… thank you
27. August 2026
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