Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The process took longer than expected. After verifying information over the phone, I was called at least an additional 2 times to confirm information already confirmed. I can only assume the system wa... Mehr ansehen
Worst company ever for customer service, too many people working from home not having a clue what the rest of the business is doing.Talk to each other !!!! Trying to cancel a policy, constantly put o... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Kontaktinformationen
Vereinigtes Königreich
- vaninsurance.co.uk
4.2
Gut
2106 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The call handler was very professional
The call handler was very professional, excellent service and handled my inquiry very very well
12. September 2026
Antwort von VanInsurance.co.uk
Dear Mr. Winters,
Thank you for taking the time to leave your review, and I am truly sorry to hear that you are unhappy with your experience. I would very much like to understand what has gone wrong and do everything I can to put things right for you.
We have attempted to call you on a number of occasions but have unfortunately been unable to get through. I would be really grateful if you could return our call at your earliest convenience, as we genuinely want the opportunity to address your concerns directly and resolve this matter to your satisfaction.
We look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Very good stuff and it’s good quote…
Very good stuff and it’s good quote from insurance
11. September 2026
Easy to deal with
4. September 2026
I was very cross questioned- although I…
I was very cross questioned- although I understand that it’s always been very straightforward previously
10. September 2026
Antwort von VanInsurance.co.uk
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt you were being heavily questioned during the process.
As part of our insurance validation process, we may need to ask additional questions to confirm the information provided and ensure that the details held on the policy are accurate. We appreciate that this can feel more extensive than expected, but these checks are carried out to help ensure the policy has been arranged correctly.
We’re sorry for any frustration this may have caused and appreciate you taking the time to share your feedback.
Kind regards,
Matt Love
Complaints Officer
Great experience so far
Great experience so far, very helpful, explained all terms and conditions thoroughly
3. September 2026
Excellent service from Andy Alex b…
Excellent service from Andy Alex b can’t remember but very helpful
9. September 2026
Callum was brilliant on phone helped…
Callum was brilliant on phone helped all the way
9. September 2026
Our adviser was very helpful
Our adviser was very helpful.
She helped us revieve the best deal that accommodated everything we needed.
Found the quote online, we rang to validate it. Within 1 hour later our policy was set up and ready to start on our selected date.
Overall very happy with the service
9. September 2026
Answered the phone straight away…
Answered the phone straight away without any wait! Listened advised and sorted everything out straight away 10/10
9. September 2026
vaninsurance
Paid in full for cover,after going through verification insurance didnt cover things that were on cover before i paid.Had to go through details again to find another insurance.
8. September 2026
Antwort von VanInsurance.co.uk
Dear Mr Smith,
Thank you for taking the time to share this. We are sorry to hear the cover did not match what you expected once you had already paid, and that you had to source alternative insurance as a result.
We have been in touch with you directly to look into this and address your concerns, and we hope this has gone some way to putting things right.
Thank you again for your feedback, and please do let us know if there is anything further we can help with.
Yours sincerely,
Isabel May
VanInsurance.co.uk
Helpful staff a great service keiren…
Helpful staff a great service keiren extremely good
7. September 2026
Was quoted 1 price
Was quoted 1 price, then wuoyed nearly double, but by then i already set up dorect debit.
The person on the other end of phone spoke very fast and unitellegent.
5. September 2026
Antwort von VanInsurance.co.uk
Dear Customer,
Thank you for sharing your concerns.
I have been trying to make contact with you, as I would welcome the opportunity to speak with you directly to discuss your concerns, understand what happened, and see how best I can assist you.
Please contact me directly at your earliest convenience so that we can discuss this matter further. I would appreciate the opportunity to listen to your concerns and work towards a satisfactory resolution.
I look forward to hearing from you.
Kind regards,
Matt Love
Complaints Officer
Absolute con of a company
Absolute con of a company, offering prices on van insurance then as soon as you ring up to confirm the policy is in itself is not normal tell you they need more money and need to take more off you upfront. by this point youve already paid and confirmed the policy so they already have your money.
Avoid at all costs!
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr McCormick,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration at being asked for more money after you had already committed to a policy with us.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I have since been in touch with you directly to explain this fully, and I do hope this has gone some way towards putting things right.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Sam was very very good and really…
Sam was very very good and really helpful with everything and can’t recommend enough
5. September 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.