Proviv Vivariums Ltd Bewertungen 

Great Vivarium, it take take 3 weeks to arrive but I was made aware it was 3-4 weeks before I ordered.
The Vivarium was exactly what I ordered so very happy.
I have seen some negative reviews on here about customer service and to be honest emails are not there strong point but I did find they replied to every Messenger message very promptly.
So Facebook Messenger is the best way to contact them.
Overall though I was very impressed with the product and the delivery.

Thank you Pro Viv

These vivariums are great! The delivery was quick but was a little delayed due to covid-19 (which wS not their fault) when the vivarium arrived it was not damaged at all and was packaged very nicely , I have recently put mine together and as someone who isn't very good at diy it was very easy to understand what you had to do and was very easy to put together , the quality is amazing and the price is unbeatable! Would recommend 10/10

Had to wait a few days to be able to place order as the website was being updated with correct stock levels (not complaining here, very happy that this was done instead of being told 'out of stock' as I probably would have used someone else, completely understandable, especially in the lockdown), great communication from them in the meanwhile. Placed order for 3 vivariums, got confirmation email with T&C straight away. They turned up, very well packaged, plenty of tape and spare wood packed on the edges to keep it from getting damaged. Very easy to put together, looks amazing, sturdy and clearly great quality vivariums. Could not be happier! Don't think I'll order vivs from anywhere else, I've had plenty of other branded vivariums but these are simply the best. Great vivs, great communication from company, 100% recommend.

My 3 new vivs arrived today for my leopard geckos and royal python. They arrived earlier than I thought they would with everything that's happening and I must say me and my partner are blown away by the quality. They are stunning and simple and actually solid pieces of furniture. They were packaged with care and they were so easy to put together! They have done a wonderful job and I will recommend this company to anyone looking for a quality, safe and beautiful vivarium. Great job guys. Thank you!

To be fair the actual quality of the vivarium is good apart from the fact the glass doors don't sit properly in the runners, one comes loose and falls inwards. I contacted for help several times and eventually got a reply asking me to check something which i did and sent a video back pretty much straight away then nothing again for over 5 weeks. The company complain a lot about people complaining if they have an issue but surely as a professional company then you should accommodate resolving issues like these with your customers and not make them feel like they can't speak up. I fully appreciate it must be hectic in the current circumstances but when you see the same company posting about this and that then surely that time could of been spent helping a genuine Customers problem. I even pleaded to help and to try and get a response said that i would be leaving reviews, so this review could of been so much better if they actually respond and resolve issues. What happened to the customer is always right? I would also like to point out i have not been rude in my messages for help. Such a shame because i even told them that i would be needing to replace several other vivs and equipment but even that didn't get a response.

Terrible customer service who use "we are a family run business..." as an excuse when it should be used as a stamp of quality. Viv and cabinet came with a massive chip in one of the boards. They didn't supply screws for the door handles. The "cabinet" is actually just one of their stands with a couple of doors and cheap hinges supplied. It doesn't even have an enclosed back. The fixings are cheap and nasty definitely swap them out before assembly if you can. The thing that really gets me is that the viv and the cabinet are both 1.5 inches shorter and about an inch narrower than what I ordered which means that they cut to the wrong size by design. Won't be using them for the rest of my collection.

If I could put no stars I would, this company is the worst I have ever come across.
First off the vivarium came and was so badly damaged that I wouldn’t of been able to put it together.
They refused to do anything about it claiming it was my fault for accepting the delivery as un damaged(do you realise you have a legal requirement to replace items regardless of if they have been damaged by carriers!)they therefore blamed me for the damage.
The packaging was fine so I had no reason to believe it was broken.
They started ignoring my calls and texts so I had to claim back via PayPal.
They have the worst customer service I have ever witnessed.
My advice to anyone buying a vivarium from them DONT, unless you want a broken one and a months battle to claim your money back.
AVOID!
Edit for reply.
Are you kidding me I told you about the damage the next day not 5 days Absolute bare face lie that one.
If it was all on me then why did PayPal state otherwise? and guess what the Consumer Rights Act you are responsible for remedying the situation. Regardless of the fact that I signed for the vivarium as received in good condition.
If you knew that the carriers are that bad maybe you should consider a better carrier service?

I would have easily given this company 5 stars for the quality of their vivariums, cabinets and packaging/dispatch of the items. They were let down by the courier they use (XDP) which caused me a few problems.
ProVivs themselves are a 5 star company. The build quality and ease with which the vivarium and cabinet I bought from them went together was top notch. A few others have left bad reviews for not having instructions. You really don't need them. The video on their Facebook page is ample. I really can't emphasise how easy it was to put together.
The packaging thank god was very good. The item arrived with a chunk out of the corner of one of the boxes. However due to the way Provivs had packed the vivarium there was no actual damage to the item. When this potential problem was pointed out I received quick responses and guarantees that any damaged items would be replaced. As stated thankfully this wasn't required, but nice to know.
I am pained to only give 4 stars in honesty. If you want the best priced vivarium on the market (believe me I shopped around) and top quality goods then I can highly recommend them. Just be prepared for unreliable carrier service and do not make any firm commitments prior to the items arrival. This was the mistake I made which I can only say was out of Provivs hands. If they manage to find a courier with better customer service then this is most definitely a 5 star review.

Just had a large viv from these guys for our Savannah monitor, it was dispatched in good time and the quality is fantastic. The hole thing was packaged well and went together easier than expected.

I've had 5 vivs over the past 3 years from pro vivs and every one is still in excellent condition. I've always has good communication from them and their prices can't be beat for the quality

Excellent service from start to finish. I was quoted exactly what I paid and the vivariums look amazing. I could not be more pleased with the service I received and the quality of the product. (3 4x2x2 vivariums in dust grey made to stack as one unit). I would recommend to everyone.

Ordered 8x 33l rack in zebrino, came within the specified delivery time and they fb messaged me assembly instructions. Easy to follow, a little heavy but it is an absolute solid unit, no doubt it will stand the test of time. With the wood you would expect a little chipping but it was very well packaged with off cuts used to protect the pieces. Machine cut perfectly and when the funds allow I will definitely be upgrading my ikea racks to these, love the wood style racks as they retain heat very well. Thankyou for a smooth and easy transaction, top notch product. Now my ikea racks look kinda crap next to these :D

#UPDATED 30.12.2019 to respond to Provivs reply to my review#
20 days since I placed order and STILL no refund! Absolutely shocking and if the reply was genuine, why not update me and let me know what was going on with my order?! Why no communication and myself being left to chase Provivs everyday just for an update. Provivs are also ignoring Klarna and my banks requests to let them know I did not recieve the item just to stall my refund even further! Will now be left to escalate even further just to get my money back. Appaualing customer service especially knowing this was a present for a child.
0 stars! Only gave one as that was the lowest option! Avoid like the plague! Ordered a white 4x2x2 viv on 11/12/19, double checked before delivery item was in stock and would arrive before Christmas and asked for express delivery, was told item would arrive by 13/12/19. Sent to me via a lousy courier with no contact information apart from a useless online tracking app that I had to download!! My viv (Christmas present for 5 year old Nephew, which proviv where aware of) sat in a warehouse until 17/12/2019 with no communication! Had to chase every day to be told by proviv it was the courier that was in fault... then all further communication ignored. Finally... after many hours googling and Facebook enquires... found a number for said courier to be told.. item was sent to them damaged!!, proviv had ignored all communication about this and the item had been sent back to Proviv on the 17/12/2019! Despite numerous messages asking for a refund, I have been left with no viv, no refund, no contact and most of all... no Christmas present for a child!! And have had to escalate to a charge back through my bank just to get my money back which can take up to 30 days, through no fault of my own!! Zero customer service, zero communication, just took my money and now couldn't give a damn for an item purchased in good faith that I have never received and never will.. oh yeah... and is damaged!! If anyone is interested I have proof of the above to back up my review, you have been warned!

It was teeth pulling from start to finish.
I asked why no instructions. Told Don't need instructions as it is simple to essemble. It is normal practice to include instructions anyway even for the really stupid.
Was told to watch a video of a 5 year old child essembling one.
Very endearing if you like time consuming playdates.
Was told no one has ever asked for instructions.
I would not bother with this company as they will assume you thick for stating the obvious. Cheap and nasty for the price and insults included in the price. Avoid

Couldn't of asked for better service, order 2 Viv's one 4ft and 1 5ft, collected from there hull store. Ended up that stand I ordered not from provivs for 5ft was not suitable due to miss advertised measurements, after speaking to Steve about what I required he made a custom stand for me.

Abousoloutly brilliant service,

Ordered a 2ft cubed Pro plast vivarium beginning of the month (July 2019) for a Green Tree Python, Well built and holding humidity well.

All labeled so you know what goes where, and as for the ordering process there was no problems with communication, got email updates often, and instructions what to do if anything turned up from the carrier damaged.

Its a 5 star from me, and in the near future as my Tree python collection grows i'm hoping to do more business with this company.

Recently purchased two 6ft and two 3ft glass sided vivariums. Excellent quality, the finer details well thought through, packaged safely with extra mdf scraps as additional protection around the edges. Simple to construct, they look fantastic. Saturday delivery option arranged and all arrived as planned within the two hour delivery window as texted in advance. Very happy, will be purchasing through provivs again in the future.

Fantastic quality, have used twice so far and will certainly use again as you can't have too many reptiles! Steve has even helped me when I messed my order up and had to sort it out as I originally ordered the wrong size. Thanks for that.

18 days after order (over £300 inc delivery) have had no correspondence. Have emailed several times to cancel order for a refund. No response.

Really disappointed. Would avoid like the plague.

P.s. if provivs actually read these reviews. Order placed under name of Sean Langford

EDIT. I have all correspondence still. Not a third party when a COUPLE order. Item was ordered. Over two weeks later no reply, message or contact. Asked to cancel. Was then told it had been made. They still did not send out. I asked for phone number, no response. I tried in vain to sort this amicably, either for part refund or item delivered. Neither were delivered so I applied for reversal through bank. I had to prove my claim and clearly did so as I was refunded. You had an opportunity to dispute and come up with your own evidence which you didnt because there is no evidence to your claim that you tried contacting us.

Quality plastic viv, nice and solid, easy too put together, just what i was looking for.
Everything arrived in tip top condition and in less than a week to!

Great prices, great service and a cracking vivarium!