Olivia's Bewertungen 

4'123
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Website ordering was easy. Have been impressed with the pre delivery process where I was able to decline the initial delivery time due to another appointment and I received a call to help rearrange th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Olivia’s have a beautiful product range with many options to consider. I found exactly what I was looking for and the order process was easy and efficient. During my search I found other items that c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I contacted your company with a query about a particular lamp. Melodie told me she would contact the supplier to pass on my query. She did as promised and responded by email to let me know the answe... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Horrendous from start to finish. They have treated myself and my partner extremely dismissively due to faulty products and lack of accountability across their website. We bought some products (lights)... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft
  2. auch in
  3. Gartenmöbelgeschäft
  4. Möbelzubehör
  5. Schlafzimmermöbelgeschäft
  6. Sofageschäft
  7. Wohnmöbelgeschäft

Über Olivia's

Vom Unternehmen geschrieben


Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.

At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life now

Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

4123 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(4'123)

183 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Quick delivery and quality item

With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and metalwork is quality. Very happy.

12. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful table, flawless service – the perfect gift


Absolutely delighted with every aspect of our experience with Olivia's. The marble table we purchased is stunning – the quality is exceptional, and it's exactly what we hoped for as a gift for my son and future daughter-in-law.
I'm particularly impressed with the delivery service through Furdeco. They were professional, punctual, and took great care with the table – genuinely the best delivery experience I've had. The table arrived in perfect condition, which gave us complete peace of mind.
From browsing to delivery, everything has been seamless. We can't wait to see their faces on Christmas Day when they unwrap it. I'd highly recommend Olivia's to anyone looking for beautiful furniture and excellent service.

15. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The mirror I bought is splendid

The mirror I bought is splendid. Strong, sturdy & easy(ish) to put up. It’s stylish in the extreme & adds panache to what was a bare wall. I’ve now adorned it with pretty grasses in vases & it emits class unbound!

14. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really impressive service

Great selection of furniture and then once I had ordered my chair I was kept up to date with delivery times and well within the estimated delivery time given prior to checkout. I hoping to have the chair before Christmas and was pleasantly surprised at the prompt service considering I bought during Black Friday sale. Would definitely order from Olivias again.

14. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent supplier

Excellent supplier, & table I purchased is great quality & good value for money.

Would recommend

6. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Customer Service

I had issues with the delivery and Olivia’s were so proactive to help resolve the problem. A new item was ordered within the day, and their team were fantastic. I can’t wait for my replacement cabinet to arrive!

12. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Mirror delivered smashed in the box

Ordered a mirror arrived ten days later smashed to bits in the box because there was absolutely no packaging apart from the cardboard box. Told this was “sent by the supplier” not sure what that has to do with anything an item should be packaged correctly if ordered from this company? Then I had to chase everyday for 4 days to get them to confirm I can get rid of the smashed mirror in the very large box blocking up my house because they might need it back? Absolute waste of time don’t even bother ordering from here.

15. November 2025
Bewertung ohne vorherige Einladung
Olivia's-Logo

Antwort von Olivia's

Hi Aneeka,

Thank you for sharing your feedback, and I’m really sorry for the experience you’ve had. We understand that receiving a damaged item is incredibly frustrating.

I’m also sorry for the delay in confirming whether the damaged mirror needed to be collected. We completely understand how inconvenient it is to have a large broken item taking up space in your home, and you should not have had to chase us repeatedly for an update.

This isn’t the level of service we aim to provide, and your feedback has been passed on internally so we can address both the packaging issue and the communication delays to ensure this doesn’t happen again.

Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.

Olivia's

Bewertet mit 1 von 5 Sternen

Horrible delivery and costumer service

I ordered two wardrobes, quite expensive order, and paid for a white gloves delivery. the delivery company called 3 weeks later giving me no option for delivery date. They indicate one date only, which was a working day and I could not be home. When I asked for an alternative date, they said it would be a month after and wanted to charge £75 for storage reasons. Olivia's was not proactive in any way to support me. Eventually I had to pay extra £75 to get it delivered on a Saturday. Feels like a scam to me.
I found this completely unacceptable, and shows no respect for costumers. People cannot stay home at the disposal of a delivery service they pay for.

9. Dezember 2025
Bewertung ohne vorherige Einladung
Olivia's-Logo

Antwort von Olivia's

Hi Rose,

Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, especially after placing such an important order and paying for a white-glove delivery service.

This is an exceptionally busy time of year for our delivery partners, and while they manage their own scheduling, you absolutely should not have been left with only one delivery option, especially one you weren’t able to accommodate. We completely understand how unreasonable and inconvenient that felt.

The additional £75 charge for a Saturday delivery is a fee set by the courier for out-of-hours service, but we should have been more proactive in supporting you and helping find a suitable solution without you feeling unsupported. I’m very sorry that this wasn’t handled as it should have been.

Your experience is not reflective of the level of service we aim to provide, and your feedback has been passed on so we can address this with the courier and improve how we communicate and assist customers during busy periods.

Thank you again for bringing this to our attention, and we truly apologise for the frustration caused.

Olivia's

Bewertet mit 1 von 5 Sternen

Dreadful Service

Dreadful delivery service order #194930. Day 1, notified of delivery but no delivery. Spoke to courier after taking day off and had to take another day, only 1 of two items arrived. Case opened with Olivia's as order says fulfilled. Olivia's closed the case despite me sending an email from their courier, who subcontracted the delivery, confirming the second item hadn't been delivered and they didn't know when it would be.
Tried to call Olivia's customer service but the line just cuts off the call after 3-4 minutes.
A simple delivery has cost me more time off work than the price of the items. To make it worse they threaten to charge you if you're not in to take delivery. Not impressed!
Update, despite filling in another customer service form 2 days ago, no reply and STILL no delivery of my part order

8. Dezember 2025
Bewertung ohne vorherige Einladung
Olivia's-Logo

Antwort von Olivia's

Hi Derek,

I’m really sorry to read about your experience, and I completely understand your frustration, especially given the time and inconvenience this has caused you.

This is an exceptionally busy time of year, and your item is delivered directly from our manufacturer, which unfortunately means delays can occur outside of our control. That said, we have been doing everything possible behind the scenes to get this resolved for you, and I’m very sorry that this hasn’t been reflected in your experience so far.

Your case should not have been closed prematurely, and I apologise for the added stress this caused. We are continuing to chase the manufacturer and the courier to get your remaining item delivered.

Regarding our phone lines, we’re aware of the increased call volume at this time of year and are working to improve this so customers can reach us more easily.

Thank you for your patience. We know this hasn’t been the smooth experience you expected, and we’re committed to putting it right as quickly as possible.

Olivia's

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