Website ordering was easy. Have been impressed with the pre delivery process where I was able to decline the initial delivery time due to another appointment and I received a call to help rearrange th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Olivia’s have a beautiful product range with many options to consider. I found exactly what I was looking for and the order process was easy and efficient. During my search I found other items that c... Mehr ansehen
I contacted your company with a query about a particular lamp. Melodie told me she would contact the supplier to pass on my query. She did as promised and responded by email to let me know the answe... Mehr ansehen
Horrendous from start to finish. They have treated myself and my partner extremely dismissively due to faulty products and lack of accountability across their website. We bought some products (lights)... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- auch in
- Gartenmöbelgeschäft
- Möbelzubehör
- Schlafzimmermöbelgeschäft
- Sofageschäft
- Wohnmöbelgeschäft
Über Olivia's
Vom Unternehmen geschrieben
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowKontaktinformationen
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , Vereinigtes Königreich
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Hervorragend
4123 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Faulty goods not replaced
Order a console table 4 weeks ago, table arrived and it’s faulty. Was told it would be replaced last week took a day off work. Nothing arrived. Have asked 3 times for a managers details totally ignored. Faulty table sat waiting collection with no date and all you can say someone from the manufacturer will be in touch. Simply not good enough you have been paid in good faith and I’ve no product!!
I would not recommend this company for anything customer services is awful 😞
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Julieanne,
We’re sorry to read your review and to hear about the frustration this experience has caused you. This is certainly not the level of service we aim to provide.
As your order was delivered directly from our supplier, we have to liaise with them for replacements and collections. This is the busiest time of year for our manufacturers, but please be assured that we always do everything we can to chase them for swift resolutions and updates. We completely understand how disappointing it is to take time off work and not receive the replacement as expected.
We apologise that you’ve had to follow up multiple times and felt ignored; that is never our intention. We are actively pushing our supplier for a confirmed collection and replacement date and will continue to do so until this is fully resolved for you.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused. Please feel free to reach out directly if you need any further support in the meantime.
Olivia's
My item arrived damaged through the…
My item arrived damaged through the transportation of delivery. The customer service support I received as a result was excellent and the matter was resolved immediately.
I have purchased other items from Olivia’s without any issue and this was something out of their control.
Due to my previous experiences and the support received on this occasion, it will not prevent me from purchasing from, or recommending others to, Olivia's in the future.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Colette,
Thank you so much for taking the time to share this thoughtful review! 💛 We're really sorry your item arrived damaged, but we’re glad our team could resolve it quickly for you.
It means a lot to hear that, despite the issue, your past experiences and the support you received have given you the confidence to keep shopping with us and even recommend us to others.
We truly appreciate your understanding and continued trust! 😊
Olivia's
Slowest delivery ever and no mention at…
Slowest delivery ever and no mention at checkout, customer service not helpful at all !!
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Debbie,
For us to be able to offer such an extensive range as we do on site, we do deliver some items directly from the manufacturer. I note that you did contact us shortly after purchase to see if we were able to improve on the advertised lead time, and our agent responded to you a few hours later to explain why this would not be possible in this instance.
Our lead times are advertised above the add to cart button on site and then sent out to everybody in the order confirmation email. I can see that your order was dispatched yesterday and is due to be delivered to you today. You will have received a dispatch notification yesterday with the link to track the delivery and options for the delivery day.
Olivia's
I am very delighted to have found…
I am very delighted to have found Olivia’s. Great quality furniture and very pleasant website
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Luka,
Thank you so much for your lovely review! ✨
We're thrilled to hear you’ve discovered us and are delighted with both the quality of our furniture and your experience on the website.
We really appreciate your kind words! 😊
Olivia's
Really easy to use website
Really easy to use website - beautiful pictures to show the products up close and in-use. Really simple delivery process and love that you can use Shop as well - really looking forward to receiving my items
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello Sam,
Thank you for the wonderful feedback! ✨
We're so pleased to hear you found the website easy to use and enjoyed the detailed product photos. It’s great to know the checkout and delivery process felt simple too - and we’re excited for you to receive your new pieces! 🏡💛
Olivia's
An excellent experience
The item we ordered fits our home perfectly and was delivered quickly and in perfect condition. We have never used Olivia’s before but would consider them for future homeware purchases because the quality, price and individuality of the items are excellent.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Rob,
Thank you for your lovely review! 🌟
We're so glad to hear that Melodie was able to help you over the phone - she’ll be delighted to know her support made a difference.
We really appreciate you taking the time to share your experience! 😊
Olivia's
Ordered a side table and paid extra for…
Ordered a side table and paid extra for Olivia’s transit-damage insurance. Their website clearly stated delivery to mainland Scotland was included. The next day, I was told there had been a “glitch” and that their supplier wouldn’t deliver to my area unless I paid an extra £75. They offered to cover half “as a goodwill gesture,” which is ridiculous—my address is mainland West Scotland.
They then refunded the order but kept the £2.50 insurance fee, even though nothing was ever dispatched. Only after I challenged it did they return it, again calling it “goodwill.” Completely unacceptable experience from start to finish. The mistake was clearly their end and should have been rectified correctly.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi David,
I completely understand your frustration regarding the delivery charge. In some cases, certain items are dispatched directly from our suppliers, and some of these suppliers apply a surcharge for deliveries to specific postcodes in mainland Scotland. This is outlined on our website under our 'Delivery Information' section.
We’re very sorry for the confusion caused. The refund for the insurance fee was unfortunately missed in error, but as soon as you brought this to our attention, it was processed immediately.
We do appreciate your understanding and are sorry again for the inconvenience this caused.
Olivia's
Excellent customer service on the…
Excellent customer service on the telephone with Melody (customer service agent) helping with my order.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello Mr Darkins,
Thank you for your lovely review! 🌟
We're so glad to hear that Melodie was able to help you over the phone - she’ll be delighted to know her support made a difference.
We really appreciate you taking the time to share your experience! 😊
Olivia's
Poor communication
I’m gutted I didn’t get my 1st 5% discount email when I registered so I lost out on my 1st order. Ordered my item 2 weeks ago only to receive an email today that it isn’t no longer available. After 2 emails chasing eta of my order.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello Sonya,
Thank you for your feedback, and I’m really sorry to hear you didn’t receive your 5% welcome discount email. That’s definitely not the experience we want for new customers. 🙏
Aside from that, we’re glad you’re enjoying the site, and we hope your next experience is even smoother! 💛
Olivia's
Quick response of our enquiry.
Quick response of our enquiry.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Ing-Mari,
Thanks for your review! 😊
We're glad our team was able to respond to your enquiry quickly - always happy to help!
Olivia's
Beautiful items, great service
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my new lounge as I decided to treat myself to some lovely ornaments and sculptural pieces having recently redecorated. All 3 arrived within the expected lead time via DPD in two separate deliveries. The level of packaging was superb so that the items were in perfect condition. They were absolutely as described and exactly like the photos on the website. lovely items that were worth the splurge and add an extra touch to the room. Thoroughly recommended.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello Mo,
Thank you so much for sharing your experience! ✨
It’s wonderful to hear that you kept coming back to browse - we love that our pieces caught your eye while you were redecorating. The ribbon knot sculpture and Merapi vases are stunning choices, and we’re thrilled they arrived safely, well-packaged, and exactly as expected.
It sounds like they’ve added the perfect finishing touches to your new lounge, and we’re so happy they were worth the treat. 💛
Olivia's
Libby
Libby is very much helpful and responsible member of Olivia's team. Her effort in resolving any issues is much appreciated! She deserves a raise :)
- NS Interiors Team
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Elen,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Libby has been so helpful and diligent. We’ll be sure to share your lovely feedback with her. She’ll be delighted! 😊
Olivia's
The throw is absolutely amazing
The throw is absolutely amazing, beautiful quality, delivered in pristine condition and exceeded my expectations. Can you please do it in more colours, dark chocolate would be divine. Thank you.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Jayne,
Thank you so much for your lovely feedback! 🧡
We're thrilled to hear the throw exceeded your expectations and arrived in perfect condition. We love your suggestion for a dark chocolate colour, we’ll definitely pass it on to the team! 🍫✨
Olivia's
Great range of products
Great range of products, website so easy to navigate. Ordering was really quick and efficient and communication regarding delivery has been excellent.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello,
Thank you for your fantastic review! 🌟
We're thrilled to hear you enjoyed our product range and found the website easy to navigate. It's great to know the ordering process was quick and that our delivery communication met your expectations. 🛍️✨
Olivia's
I was really impressed
I was really impressed with their excellent customer service and would definitely recommend.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Tracey,
Thank you so much for your lovely feedback!
We're delighted to hear you were impressed with our customer service. Recommendations like yours mean the world to us! 🌟
Olivia's
Quick and helpful service
Quick and helpful service. I have had a designated project manager to speak to throughout the project who is very responsive and helpful.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey!
Thank you for your wonderful feedback! 🌟
We're thrilled to hear your project manager has been so responsive and helpful throughout your project. It's great to know our service made things smooth for you! ✨
Olivia's
Antwort von Olivia's
Hey Jalna,
Thanks for your feedback!
We're so glad you found ordering easy and hope you enjoy your new purchase! 🛍️✨
Olivia's
Fabulous service
Fabulous service, delivery on items and perfect products. Thank you
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Miss Dicken,
Thank you for your lovely review!
We’re delighted to hear that you’re satisfied with both our service and your products!
Olivia's
I bought 2 of Olivias lamps for£ 365.
I bought 2 of Olivias lamps for£ 365.
One of the lamps arrived broken. There is no Customer Support at all only a Robot that kept on asking me to send a video of a lamp that did not switch on. I explained the lamp was simply broken when it arrived. There was no help and no Refund. There is no help at all at Olivia's. I would never recommend anyone buying a lamp there. This is a terrible company. Probably all the reviews are written by people in India
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hello Louise,
We’re really sorry to hear about your experience and that your lamp arrived damaged. This certainly isn’t the level of service we aim to provide. Our customer support team sometimes ask for photos or videos as part of the standard process to help us resolve issues quickly, but we completely understand how frustrating this can be when an item arrives broken.
We have raised this issue directly with the manufacturer to ensure it’s reviewed and improvements are made. We appreciate you taking the time to share your feedback, as this helps us identify where we can do better for our customers.
Olivia's
Fabulous luxury products and great service
Fabulous quality and luxury products with excellent customer service, definitely worthy of 5 stars!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey!
Thank you so much for your glowing review! 🌟
We're delighted you love the quality and service. We truly appreciate your 5 stars and your support!
Olivia's
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