Fire Cube from Legend Fires is absolutely spectacular and now a centrepiece of our back garden. Order process super easy and the whole team were great throughout the order process. Carl arrive... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fantastic piece of equipment that will prolong your comfort and warmth outdoors long after the sun goes down. Easy to setup, easier to light and simple to clean. Highly recommend. Carl, who delivered... Mehr ansehen
Unternehmen hat geantwortet
Excellent service over the phone. Easy to use website. Replacement coals arrived quickly. Expensive but worth it. Would recommend.
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4.6
Hervorragend
341 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
After mistakenly ordering the wrong part…
After mistakenly ordering the wrong item a phone call quickly rectified my mistake. As I am extremely deaf I try to avoid the phone at all times. The lady who took the call could not have been more helpful. She had a great telephone manner and spoke clearly with humour and friendliness. She immediately retrieved the outbound parcel and organised the correct part to be sent. She said it would be with me next day. It was, arriving before lunchtime. Great service.
21. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Customer support
Item ordered on Friday, despatched on Monday, received on Tuesday. Kept informed and delivered promptly.tried to set up the non display remote with my Legend gas fire without success. Contacted tech team, spoke with Jess, who was excellent, it transpired that it was not compatible- my current remote too old, and we agreed to that I should return the remote for a refund,which I have. Jess suggested further options of a replacement remote hub or possible a new fire which I said I would look into.Excellent customer service.
20. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great service
Great service. I have ordered gas fire parts from Legend on several occassions over the past 2 years and all were delivered within a couple of days.
20. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great service and good website
Great service good website making it easy to find the right spare parts.
10. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Didn’t realise they were shut over Xmas…
Didn’t realise they were shut over Xmas had to phone up there was some confusion over my order eventually sorted
8. Januar 2025
Antwort von Legend Fires
Thank you for your review and for your patience. We apologise for any confusion caused over the Christmas period.
We do close briefly over Christmas to give the team a well-earned break.
We’re glad everything was sorted in the end and really appreciate you taking the time to share your feedback.
Thanks again for choosing Legend Fires.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent product fireplace looks new
13. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent service
Excellent service, wasn’t sure which part was suitable for my fire. Just one email gave me all I need to know and the part was delivered two days later.
8. Januar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Very slow dispatch time and promises not kept
Ordered a part online on 11 December 2024. Not posted until Thursday 19 December 2024 and only after 2 phone calls requesting a tracking number??!!. Very slow dispatch time and promises not kept.
Thankfully item was received Friday 20 December 2024. Sorry, but if you want a quick delivery, I would choose another company.
19. Dezember 2024
Antwort von Legend Fires
Thank you for taking the time to leave a review. We’re sorry for the delay to your order and for the frustration caused by the lack of timely updates — we understand why this was disappointing.
The order fell during a particularly busy pre-Christmas period, but we fully accept that our communication and dispatch timing should have been better, and we apologise that promises made were not met as expected.
We have since reviewed our processes to improve dispatch times and ensure tracking information is provided more promptly, especially during peak periods.
We’re pleased the item did arrive before Christmas and appreciate you raising this with us, as feedback like this genuinely helps us improve.
Very prompt delivery
19. Dezember 2024
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
The rear support was broken on…
The rear support was broken on delivery-you might want to add something to your packing next time out.
11. Dezember 2024
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Why would you?
Asking for a review before the thing has arrived! You should dispatch earlier.
13. Dezember 2024
Antwort von Legend Fires
Hi John, Many thanks for leaving a review and apologies you have had a negative experience with us. It seems there has been a glitch at our end as we would never ask for a review before the item has arrived. Please feel free to contact me directly if you have any further issues. Thanks, Jack @ Legend Fires
Easy to order and speedy delivery.
10. Dezember 2024
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Arrived the next day and well packed
Arrived the next day and well packed. It would be good to have some instructions on how to best position the coals.
4. Dezember 2024
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
New igniter for gas fire
The item was just as requested, and delivered quickly, and efficiently, many thanks
2. Dezember 2024
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
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