I visited the showroom in Knowsley last week with the intention of finding out a little more about options for new fire. Really impressed by the showroom, I was looked after quite brilliantly by Faith... Mehr ansehen
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Das sagen Bewerter
I was served by a very lovely young lady named Faith. She was very informative, she knew all the answers to my questions immediately and was very good at helping me decide which styles and colours to... Mehr ansehen
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Sophie the lady who served us couldn’t have been any better, helpful polite sorted everything for us, we needed the fire asap it was there the next day, she was fantastic even helping fill in the warr... Mehr ansehen
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One incredible young lady!!! Her knowledge and communication skills have made my job that little bit easier. Warm welcome and a natural smile. What an asset to your group, I’ll be going back to or... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Kontaktinformationen
Unit 5 Admin Road , L33 7TA, Liverpool, Vereinigtes Königreich
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
4.9
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I visited the showroom in Knowsley last…
I visited the showroom in Knowsley last week with the intention of finding out a little more about options for new fire. Really impressed by the showroom, I was looked after quite brilliantly by Faith, who explained everything we needed to know. With her help and guidance, I made a great decision and purchased a fantastic 2 meter wide panoramic fire on the spot. Picked it up an hour later from the depot attached to the showroom. Everything was slick, quick and very easy. The guys at this place are real experts. I’d definitely recommend calling in to see them if you’re looking for some inspiration, information or help. Thank you Faith!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Morning Mark,
Thank you for such a fantastic review!
We’re so pleased to hear how impressed you were with the showroom and that everything felt slick, quick, and easy from start to finish.
Faith will be absolutely delighted to hear your kind words; she takes real pride in making sure every customer feels informed and confident in their decision, so it’s great to know she helped you find the perfect panoramic fire.
It’s also great to hear the collection process from the depot went smoothly and that you were able to take your new fire home so quickly!
Thank you again for your visiting us and the recommendation! We really appreciate it.
Enjoy your new fire, and if you ever need anything in the future, we’re always here to help.
Warmest Wishes, Sam
The Costello Group Ltd
I was served by a very lovely young…
I was served by a very lovely young lady named Faith. She was very informative, she knew all the answers to my questions immediately and was very good at helping me decide which styles and colours to choose. She was very patient and was happy to work through all the different combinations and choices with me to ensure I got exactly the right media wall for me.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Morning Paula,
Thank you so much for your kind words!
We're delighted to hear about your positive experience with Faith. She truly takes pride in making sure every customer feels confident and supported, so it’s wonderful to know she was able to help you find the perfect styles and colours for your media wall.
We’ll be sure to pass along your lovely feedback to her, it will mean a lot.
Enjoy your new media wall, and please don’t hesitate to reach out if you need anything else in the future!
Thank you for choosing us,
Warmest Wishes, Sam
The Costello Group Ltd
Sophie the lady who served us couldn’t…
Sophie the lady who served us couldn’t have been any better, helpful polite sorted everything for us, we needed the fire asap it was there the next day, she was fantastic even helping fill in the warranty lovely lady x
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Morning Nicola,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Sophie provided such a helpful and efficient experience.
It’s great to know she was able to organise everything quickly for you and assist with the warranty; she’ll be so pleased to hear your kind words.
Thank you very much for taking the time to leave a review.
Warmest Wishes, Sam
The Costello Group Ltd
We’ll be sure to pass this along to her. Enjoy your new fire, and if there’s anything else you need, we’re always here to help!
Ordered my new fireplace from this…
Ordered my new fireplace from this company
From the delivery drivers
Through to Chris on sales
And a massive thanks to Jay the fitter who was there and talked us through every step of the way when the joiner was here for install
Thanks again
Top service
Definitely recommend 👏👏👏👏
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good morning Annemarie,
Thank you so much for your kind words! We're delighted to hear you had a great experience from start to finish. I'll be sure to pass your feedback on to Chris, Jay, and the delivery team; they’ll really appreciate it.
It’s fantastic to know Jay helped guide you through the installation process and made everything clear along the way. We’re grateful for your recommendation and hope you enjoy your new fireplace for many years to come!
Thanks again for choosing us 👏
Warmest Wishes, Sam
The Costello Group Ltd
Faith was very informative and helpful…
Faith was very informative and helpful throughout in the store and after purchase. Straight on it with messages back and keeping me up to date. Genuinely a refreshing level of service
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good afternoon Greg,
Thank you so much for your kind words!
It’s great to hear that Faith provided such a helpful and responsive experience from start to finish.
We’ll be sure to pass on your feedback, she’ll be delighted to know her efforts made a difference to your experience.
We really appreciate you taking the time to share your feedback.
Warmest Wishes, Sam
The Costello Group Ltd
Luke Riley...Totally first class work …
Luke Riley...Totally first class work Recommend with confidence.
28. April 2026
Bewertung ohne vorherige Einladung
Beautiful media wall
Just had a bespoke media wall finished and we are absolutely thrilled with it. Jay and the team were so professional and accommodating throughout and the job is finished to such a high standard. Can’t recommend enough!
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Evening Jennifer,
We’re so pleased to hear how happy you are with your new media wall! We are thrilled you have trusted and chosen ourselves, and we’ll be sure to pass on your very kind words to Jay and the team.
Thank you for trusting us with your project and for the recommendation, it really means a lot to us.
Warmest Wishes, Sam
The Costello Group Ltd
One incredible young lady!!
One incredible young lady!!! Her knowledge and communication skills have made my job that little bit easier. Warm welcome and a natural smile. What an asset to your group, I’ll be going back to order a few more items if that’s the standard your staff are setting. Think her name is Sophie.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Wow Lee!
This is wonderful to hear, thank you so much for taking the time to not only visit us but to share this!
We’re absolutely delighted that Sophie made such a positive impression. Her knowledge, warmth, and genuine approach are exactly what we strive for across our team, so it’s fantastic to see that reflected in your experience.
We’ll be sure to pass along your kind words to her, she will be absolutely made up.
We look forward to welcoming you back soon and helping you find those next items!
Warmest Wishes, Sam
The Costello Group Ltd
In again to pick materials for our…
In again to pick materials for our media wall and served by Clair.Yet again met with pure professionalism,fantastic support and guidance which has made the whole process of a big job stress free.Thanks to all at Costello Group
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good morning Colin,
Thank you so much for your kind words and for visiting us again!
We’re delighted to hear that Clare was able to provide the same high level of professionalism, support, and guidance throughout your journey. Creating a media wall is a big project, so it’s great to know we’ve helped make the process feel smooth and stress-free.
We’ll be sure to pass on your lovely feedback to Clare and the rest of the team. Thank you again for choosing Costello Group; We look forward to seeing your finished media wall come to life!
Warmest Wishes, Sam
The Costello Group
Many thanks to Colin
Many thanks to Colin, really knowledgeable and friendly to deal with, unbelievable choice of quality bespoke fireplaces and media wall designs, it’s our second purchase and would recommend them to anyone looking to upgrade.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Morning Dave,
Thank you so much for your kind words and for choosing us again, it truly means a lot to have your continued support.
We’re delighted to hear that Colin made such a positive impression; his knowledge and friendly approach are exactly what we strive for across the team. It’s also great to know you’re pleased with the range and quality of our fireplaces and media wall designs.
We really appreciate your recommendation and look forward to helping you with any future projects!
Warmest Wishes, Sam
The Costello Group Ltd
Had an issue with our fan on the fire
Had an issue with our fan on the fire , the engineer came out sorted same with new part nice lad very professional no mess would highly recommend
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you Kenneth for leaving your review of your experience. I am pleased we were able to sort your fire for you and that you found our service team very professional.
Wishing you a lovely day, Sam
The Costello Group Ltd
Really helpful over the phone
Really helpful over the phone , made instructions as clear and possible and smooth and easy process to fix my fireplace !
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your feedback, I am pleased to hear we were able to help you and that you found the process smooth and easy.
We are always to here to help,
Best Wishes, Sam
The Costello Group Ltd
Fabulous electic fire suite
Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demonstrated all packaging removed would highly recommend both Gary and Lee and Bespoke fireplaces.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Good Morning Paul,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how happy you are with your new 890HD electric fire suite.
Gary and Lee will be especially pleased to know their hard work, attention to detail, and helpful approach made such a positive impression. We pride ourselves on delivering a smooth, professional installation from start to finish, so it’s great to hear everything was fitted and demonstrated to your satisfaction.
Your recommendation truly means a lot to us, thank you again for choosing and trusting us. We hope you enjoy your new fire for many years to come!
Warmest Wishes, Sam
The Costello Group Ltd
We recently had Mike to install our…
We recently had Mike to install our Media wall, he fid a fantastic job and was very professional in every aspect of the work.
We would highly recommend him for this type of work
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much Peter for taking the time to leave a review.
Mike will be very pleased to hear your feedback and I'd like to thank you for choosing us for your media wall.
Warmest Wishes, Sam
The Costello Group Ltd
Faulty PCB
I contacted the service department to inform them that my fire was no longer fully operational, even though power was reaching the unit. The response was quick, and after a few checks as to warranty validity, I was offered two solutions.
1. Have an engineer come to the house to fix the issue, which would take a number of weeks or:
2. Opt for a self-service option, where a video was sent to demonstrate the process for replacing the PCB that was faulty. The video came with a wiring diagram to ensure the correct wires were switched. There was also the offer of a call whilst I was replacing the unit to talk me through the process.
The part arrived, and I replaced the PCB without any issues. The fire is working perfectly. At every stage, Luke was quick to respond and offered constructive support. I was very impressed.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your detailed review Albert.
We’re really pleased to hear that you had a smooth experience from start to finish and that the self-service option worked well for you.
It’s great to know the video guidance, wiring diagram, and support offered gave you the confidence to carry out the repair successfully.
Luke will be especially glad to hear your kind words, I will be sure to pass them on.
If you ever need anything in the future, we’re always here to help. Enjoy your fire! 🔥
Warmest Wishes, Sam
The Costello Group Ltd
Very professional and prompt
Very professional and prompt
Carried work out efficiently and cleanly
Very polite
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your review Jean, I’m so happy to hear your feedback and would like to thank you for trusting us with your home.
Wishing you a lovely weekend, Sam
The Costello Group Ltd
Great Company ' Wow'
Wow, what a great company. If anyone is considering having a Tv media wall installed , i would highly recommend The Costello group - Bespoke Fire Places. Excellent customer service and communication right from the moment we enter the show room and right through to the installation. I would also like to say a massive thank you to Mike the installer for giving us the perfect installation. Mike was very professional and turned up with the right attitude, happy to help and overcome any issues during the installation. The finished product look amazing. Thanks very much to Mike and the full Team at Bespoke Fires.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your amazing feedback Lee, it truly means a lot to the whole team!
We’re delighted to hear you had such a positive experience from your first visit to the showroom right through to installation. Creating a smooth, enjoyable journey is exactly what we aim for, so it’s great to know we delivered on that for you.
A big thank you as well for your kind words about Mike, I will be sure to pass this on to him. He takes real pride in his work, and it’s fantastic to hear how happy you are with the final result.
Enjoy your new media wall, and thank you again for choosing and trusting us.
Warmest Wishes, Sam
The Costello Group Ltd
Prompt and efficient service on…
Prompt and efficient service on repairing our fire. Left site clean and tidy. We’re very satisfied.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you Kathleen for leaving us a review for the service department. I am pleased to hear we were able to repair your fire.
Please do not hesitate to contact us should you require any further help.
Kindest Regards, Sam
The Costello Group Ltd
Came in today to just browse but ended…
Came in today to just browse but ended up purchasing the media wall package thanks to the lovely Faith for helping us decide on what was best and her expertise. Faith was such a lovely girl and mase us feel welcome and made it all very easy.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your kind words Kayleigh.
We’re really glad you had such a positive experience with us.
Faith will be delighted to hear your feedback, she truly takes pride in helping customers find what’s right for them. It’s great to know she made you feel so welcomed and made the whole process easy.
Enjoy your new media wall package and thanks so much for choosing us.
Warmest Wishes, Sam
The Costello Group Ltd
Replace circuit board.
After initial contact with Luke at Bespoke Fireplaces, I was quoted for the company to fit new circuit boards and an installation cost.
Both quoted costs were accepted and the remedial work was completed as scheduled.
My experience of dealing with Bespoke Fireplaces was good and communication with the company was excellent. Many thanks 😊
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Costello Group
Thank you so much for your kind review John!
We’re really pleased to hear that you were happy with both the work carried out and the communication throughout the process. I’ll be sure to pass your feedback on to Luke and the team, they’ll really appreciate it.
If you ever need anything in the future, please don’t hesitate to get in touch.
Many thanks again, Sam
The Costello Group Ltd
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