Fire Cube from Legend Fires is absolutely spectacular and now a centrepiece of our back garden. Order process super easy and the whole team were great throughout the order process. Carl arrive... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic piece of equipment that will prolong your comfort and warmth outdoors long after the sun goes down. Easy to setup, easier to light and simple to clean. Highly recommend. Carl, who delivered... Mehr ansehen
Unternehmen hat geantwortet
Excellent service over the phone. Easy to use website. Replacement coals arrived quickly. Expensive but worth it. Would recommend.
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4.6
Hervorragend
341 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Having just moved into this house we…
Having just moved into this house we loved the coal effect gas fire but the coals looked shabby and some were broken, we looked for the model on line and ordered the exact ones from Legend gas fires who were first rate for ordering and delivery
29. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback, it is really appreciated!
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback. I will pass your comments onto the staff and I am sure it will make their day!
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave positive feedback.
Great service and advice.
15. Oktober 2025
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
Antwort von Legend Fires
Happy to hear they are looking good! Really appreciate to the positive feedback.
Antwort von Legend Fires
We aim to please! Thank you!
From order to receipt of product was an…
From order to receipt of product was an easy process, kept informed and delivered well on time, would highly recommend
22. Oktober 2025
Antwort von Legend Fires
Really appreciate your kind words! Thank you
Easy to deal with
Easy to order new burner. Quickly despatched without fuss. Was fitted by our engineer the next day. Job done. Bosh!
14. Oktober 2025
Antwort von Legend Fires
Really appreciate the positive feedback and great to hear you got sorted nice and quickly! BOSH!
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. We are always looking at improving ways to deliver the best service possible to our customers.
Ordered a coal set for my legend fire
Ordered a coal set for my legend fire. Later informed me that they were out of stock and would two weeks before available.
Offered me a deluxe pebble set at no extra cost which I accepted and am very pleased with.
Good customer after sales service. Will use again if needed.
29. September 2025
Antwort von Legend Fires
Really appreciate the positive feedback and great to hear the team are thinking out the box and offering customers alternatives if needed!
Quick and easy
Easy to find what I wanted on the website and a quick delivery. Exactly what I wanted.
14. Oktober 2025
Antwort von Legend Fires
Glad we could be of service! We always aim to make things as easy as possible.
Antwort von Legend Fires
Really appreciate the positive feedback!
Well packaged
Well packaged, coals were good quality and in good condition. Took longer than expected for delivery plus not quite enough info on delivery time from the beginning.
8. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. We are sorry it took longer than expected. We are always working hard to improve lead times and customer communication.
Spares supplied as requested on time
26. September 2025
Antwort von Legend Fires
Thank you for your positive feedback!
The product i was looking for was easy…
The product i was looking for was easy to find and easy to order
25. September 2025
Antwort von Legend Fires
Glad we could be of service! We aim to please
I am still waiting for my package to…
I am still waiting for my package to be delivered by DHL. They did deliver a package which was left in my porch as I instructed, however it was not for me (its a mirror for a Mr Winstanley!) I have spoken to DHL and they say they will rectify this error but seem to be unable to give me a definite date and time to do this.!!!
29. September 2025
Antwort von Legend Fires
Hi Chris,
Just to clarify the mirror delivery has nothing to do with Legend Fires. That’s a DHL mix-up with another customer.
However if you give us a call on 01254 695244 with your order details, we’ll speak directly to our DHL contact and get you a proper update on your parcel. We can usually get answers faster than their customer service.
Thanks for your patience, we’ll help get this straightened out quickly.
Poor communication
Poor communication. The order hasn’t been delivered yet. Tracking app was wrong about delivery, and Legend Fires were unapologetic about it all. Not great whatever the delay was about.
26. September 2025
Antwort von Legend Fires
Hi Susan,
Thank you for your feedback. I’m sorry to hear about the confusion with your delivery date and that you felt our communication wasn’t up to standard.
We do rely on the courier’s tracking system for updates, but we also appreciate how frustrating it is when the information doesn’t match what actually happens. We’re reviewing how we manage delivery notifications to make sure we’re giving customers the clearest updates possible.
If you’d like me to confirm the exact status of your order, please feel free to contact me directly at jack.calvert@legend-fires.com so I can check this personally for you.
Jack Calvert
Managing Director
The items ordered were out of stock …
The items ordered were out of stock nobody told me for a week, while I had a customer waiting. Had a message that they would be delivered yesterday, they are still not here. So you've upset my customer, taken my money and not delivered the replacement coal bed. I'm supposed to be ordering a Vantage fire for another customer this week, but I'm not sure I dare.
25. September 2025
Antwort von Legend Fires
Hi Neil.,
Thank you for your feedback, and I’m sorry this has been your experience.
We should have let you know straight away that the part was out of stock, and we can see how this would have caused a problem for you with your own customer. That’s not the level of service we want to give.
We’ve since tightened up how we flag stock issues internally so we can let customers know much sooner and avoid delays like this. If you’d like, I can personally check on the status of your replacement coal bed and make sure your order for the Vantage fire goes smoothly — just drop me an email at jack.calvert@legend-fires.com
Thank you for highlighting this — we value your business and hope we can put this right.
Jack Calvert
Managing Director
2 stars
2 stars: After online purchase, we received no kind of receipt or even notification. We left it a week, and I rang to investigate. 1st person I spoke to acted as if nothing was wrong, telling me how busy they are, as if I'm supposed to know that. No sympathy, nor recognition; we eventually got an empty, corporate 'apology', but only after I prompted it. She promised to send us an email at least, with the details included, but this was never received. We were told our items would be sent one of two days. Because we received no email, I rang again, this time treated with greater competency and more respect, and we got that email at last. We were told, though, that a message would be sent on day of delivery, but it wasn't. Legend, in total, have had over £2000 out of us. NB. I've seen some of the pointed and defensive responses Legend posts in light of negative reviews. That, too, tells me of their unwillingness to treat *some* customers well. This is an honest review. Don't post a dishonest response.
25. September 2025
Antwort von Legend Fires
Hi Anthony,
I really appreciate you taking the time to write this — even though it’s not easy to read. We clearly didn’t give you the experience you should expect from us, and I’m sorry for that.
You absolutely should have had a confirmation email straight away and updates without having to chase. Having to ring twice just to get basic info isn’t good enough, and I can totally see why that would have been frustrating.
Since then, we’ve tightened up how we send out order confirmations and delivery messages so this doesn’t happen again — and we’ve reminded the team that being busy is never an excuse for not looking after people properly.
I’m glad the second call went better, but it shouldn’t have taken that to get things right. If you’d like to chat about it more, you can drop me a line directly at jack.calvert@legend-fires.com — I’d genuinely like to make sure you feel looked after going forward.
Thanks again for being honest with us — it helps us get better.
Jack Calvert
Managing Director
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