Fire Cube from Legend Fires is absolutely spectacular and now a centrepiece of our back garden. Order process super easy and the whole team were great throughout the order process. Carl arrive... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic piece of equipment that will prolong your comfort and warmth outdoors long after the sun goes down. Easy to setup, easier to light and simple to clean. Highly recommend. Carl, who delivered... Mehr ansehen
Unternehmen hat geantwortet
Excellent service over the phone. Easy to use website. Replacement coals arrived quickly. Expensive but worth it. Would recommend.
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4.6
Hervorragend
341 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Exactly as advertised.
16. Dezember 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Quick delivery
15. Dezember 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Great delivery kept up to date by…
Great delivery kept up to date by emails arrived ahead of schedule
12. Dezember 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
E mailed to keep me up to date with…
E mailed to keep me up to date with order! Sent goods properly packaged so was all intact! Excellent!
5. Dezember 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Good ordering process and speedy…
Good ordering process and speedy delivery but have not installed the coals yet so can’t comment further
17. November 2025
Antwort von Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
First class support from Legend for our…
First class support from Legend for our fire. Friendly expert advice and time taken. We are delighted with the fire and the customer service and would thoroughly recommend.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Order has said delivered 20/11/25 and…
Order has said delivered 20/11/25 and today 21/11/25 it still hasn’t arrived so would like an update please on order number #4868
19. November 2025
Antwort von Legend Fires
Hi Harry, Many thanks for your feedback and I am sorry to hear your order has not arrived yet. Please can you call the office on 01254 695244 on Monday and we can provide your tracking information and provide an update. We rely heavily on courriers and for the most part they get it spot on, however, on the run up to Christmas there can be delays. Thanks, Jack
Legend fire spares
The replacement set was carefully packaged and was delivered in good condition. They were also a perfect fit.
18. November 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Needed a new lgnition unit placed my…
Needed a new lgnition unit placed my order on friday and on wednesday it was delivered,perfect service by legend fires
18. November 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
My replacement coals.
I dropped one star purely because I had to call the company customer's services because I had been waiting for the order.
I was then told they were waiting on suppliers, but when I placed the order the web site said the goods were in stock.
After my call I was then kept informed of my order. I had a call saying the order had been despatched.
The goods arrives and were well packaged.
Maybe keep customers more informed from the beginning about their suppliers situation.
12. November 2025
Antwort von Legend Fires
Thank you for taking the time to leave such a detailed review — and for your kind comments overall.
We’d like to apologise for the lack of communication at the start of your order. You’re absolutely right that we should have kept you better informed from the outset, particularly regarding supplier delays.
Since your order, we’ve reviewed our processes and have made changes to hold more stock where possible, as well as improve how and when we update customers if there is any delay.
We’re pleased to hear the goods arrived well packaged and that everything else met expectations, and we really appreciate both your understanding and your feedback — it genuinely helps us improve.
Thanks again for choosing Legend Fires.
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback, it means a lot!
Modular coat order
Ordered a replacement modular coal set for my fire. Unfortunately one part was found to be broken when unpacked. I called Legend and they informed me that a replacement would be sent out. I later called back to ask about tracking details and they said they'd give me them in a WhatsApp message as soon as the part was ready, which they did.
Very pleased as the fire is now looking great.
4. November 2025
Antwort von Legend Fires
Thanks for taking the time to leave us positive feedback. Apologies for the slight mishap on the broken but I am glad we got it sorted for you!
The delivery was super quick
The delivery was super quick. The coals looked brilliant when set up.
31. Oktober 2025
Antwort von Legend Fires
Thanks for taking the time us to leave us positive feed back and I am glad to hear your fire is looking good!
Made it very easy to order
Made it very easy to order , delivered on time no hassle !
6. November 2025
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
My order took longer than expected to…
My order took longer than expected to arrive and part of it was broken. However, they responded quickly and delivered a replacement part the next working day. Hence 4/5.
29. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. I am sorry your order took longer than you expected, we are always working hard to reduce lead times and improving communication but glad we managed to get it sorted for you.
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