Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Jetkrate is a scam company. BEWARE!!
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email response, no phone support. Nothing. I am reporting this company to the appropriate authorities, I will let them handle these scammers. Pathetic!!!!!
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Gabriel, we see that you are a Jetkrate customer and that we have a package for you at our UK warehouse. Please note - we do not have any record of you contacting us whatsoever. We have just sent you an email to touchbase. It may be that your emails were not reaching us. Additionally, we do not provide customer support over the phone - as mentioned clearly on our contact us page: https://www.jetkrate.com/contacts/
Rest assured, we are certainly not a scam company and will work promptly to address any concerns or issues you are facing with shipping your package. We'd greatly appreciate if you can update this review if we are able to solve your problem.
Antwort von Jetkrate
Thanks so much for the 5 star review Alana. We're happy to have been given the opportunity to serve you and look forward to helping you out again soon. Please do mention us to any family and friends that could be interested - it really helps us in a big way. Have a great week ahead!
Super easy and efficient
Super easy and efficient. Was constantly kept up to date via good communication. Would absolutely use again.
21. April 2023
Antwort von Jetkrate
Thank you very much for the top review. We're happy to hear you enjoyed the experience and look forward to serving you again soon. We'd be grateful if you can also please mention us to your family and friends who may be interested. Thank you!
I recommend
I used the shipping service from NZ to EU. The user interface was easy to understand and the package was shipped promptly.
Since I had no issues, I cannot comment how damaged or missing goods cases are solved.
19. April 2023
Antwort von Jetkrate
Hi Jaak, thanks very much for leaving us a top review. We're happy to hear you had a good experience and look forward to serving you again soon. Please don't forget to mention our service to your family and friends - we'd greatly appreciate it :)
So happy that this service exists
So happy that this service exists. Was quick and simple to set up an address. There were a different delivery couriers to choose from and the prices were fair. Will use again if I need to buy something from NZ.
16. April 2023
Antwort von Jetkrate
Thanks for the 5 stars Thales! We look forward to serving you again soon. We'd be grateful if you can please mention our service to your loved ones that may be interested. Have a great weekend!
Antwort von Jetkrate
Thanks very much for the 5 star review Das! We're happy to hear you had a good experience. Please do share our service with your family and friends. Hope to serve you again soon.
Great service
Great service. Did what they said they would in very efficient and transparent process.
17. April 2023
Antwort von Jetkrate
Thanks very much for the top notch review! We're happy to hear you had a good experience and look forward to serving you again soon. We'd be grateful if you could please mention our service to your loved ones! Thank you!
Great experience with the shipping…
Great experience with the shipping options. Package arrived safely. I just wish there is an option to see the photograph of the item in the warehouse for verification purposes that it is indeed the item I ordered.
31. März 2023
Antwort von Jetkrate
Thanks for taking the time to leave us a review Ian - we really appreciate it! We do infact have a photography service - you can read about it here: https://www.jetkrate.com/photography-service/
Easy transaction from signing up to…
Easy transaction from signing up to paying for delivery of package to Australia.....
Excellent
31. März 2023
Antwort von Jetkrate
Thank you very much for the top review. We hope to serve you again soon. Please remember to share our service with family and friends. We'd be grateful!
Happy customer
I wanted a dress that was sold out in Australia but available in nz so I ordered it online using the address they provided me and I received my package very quickly. Highly recommend!
28. März 2023
Antwort von Jetkrate
Thanks very much for the 5 star review Amelia. We're happy to hear we were able to help and look forward to serving you again soon. It'd mean alot to us if you could please spread the word about our service to family and friends. Thank you!
Excellent service!
Very understandable and helpful woth forwarding my parcel instantly. Well mannered employees, i was very happy with how my service was handled 5/5.
23. März 2023
Antwort von Jetkrate
Thanks a tonne for the 5 star review Anthony. We're happy to hear of your pleasant experience and look forward to serving you again soon. We'd be over the moon if you could please mention our service to your family and friends in spreading the word. Thanks again.
Multiple suppliers via Jetkrate
Bought from 3 different suppliers and got Jetkrate to repack and send. Very efficient and all arrived safe and very quickly. Thanks Jetkrate.
27. März 2023
Antwort von Jetkrate
We're thrilled to hear you had a great experience. We'd love it if you could please mention our service to your family and friends to spread the word. Hoping to serve you again soon. Thanks very much for the top notch review.
Very Efficient
Very efficient. Superfast service and delivery.
I ordered from NZ to Australia and my package arrived in a matter of days.
14. März 2023
Antwort von Jetkrate
Awesome to hear Danny - thanks alot for the 5 star review. We'd love it if you can please mention our service to your loved ones. Looking forward to serving you again soon.
Could you please respond to my enquiry…
Could you please respond to my enquiry where my parcel is after 1 month?
21. Februar 2023
Antwort von Jetkrate
Hi Monika, thanks for reaching out to us here. We have double checked and we have no record of communication from you. Janice, our Ops Manager will email you shortly and help track down your parcel.
Please understand that courier delays are not under our control. From the point we hand over your package to the courier we only have as much visibility of your shipment as you do. We are more than happy to help you track it down ofcourse and rest assured it is insured in full in case it is lost or damaged.
We would greatly appreciate if you can please update this review with your review of only our service excluding courier delays, as low ratings do have an impact on what others perceive of our business. Thanks for your understanding.
Jetkrate is super easy to use
Jetkrate is super easy to use! Fast shipping with secure packaging and decent pricing. Would super recommend their services, and will definitely be using again in the future! Thank you!
4. März 2023
Antwort von Jetkrate
Thank you very much for the awesome review Lin. We'd be grateful if you can please share our service with your family and friends who would find it useful. We look forward to serving you again soon!
Jetkrate is GREAT!!
I have used Jetkrate a number of times now and have found them to be extremely quick and very reliable. Would highly recommend them for any purchases made in New Zealand to ultimately forward onto Australia.
15. März 2023
Antwort von Jetkrate
Thank you very much for the top review. We're happy to hear you've enjoyed using our service. We'd be grateful if you can please mention it to any family & friends that may find it useful. We look forward to serving you again soon.
Worked promptly as advertised.
16. März 2023
Antwort von Jetkrate
Thanks very much for the 5 star review. We'd greatly appreciate if you can please share our service with family and friends. We look forward to serving you again soon!
Great experience
Great experience, very easy to deal with and received the package in good condition in an efficient manner.
21. Februar 2023
Antwort von Jetkrate
Thanks very much for the 5 star review. We'd greatly appreciate if you can share our service with friends and family. We hope to be able to serve you again soon!
Antwort von Jetkrate
Thanks very much for the 5 star review. We'd be grateful if you can please share our service with your friends and family members. We look forward to serving you again!
Helping Aussies shop online in NZ
Recently, on discovering it would not be possible to purchase a hard to find Gorman item in New Zealand from my home in Australia, I looked at finding a personal shopping service in NZ that would provide that service. Jetkrate was the one I chose because of the number of satisfied reviews. Also, it was easy to set up online and offered various methods and costings to overseas buyers.
My Gorman purchase went through easily and quickly, and Jetkrate contacted me at each stage of the process. Most remarkable was that they managed it during Tropical Cyclone Gabrielle.
I will definitely use this service in future NZ shopping transactions.
Well done Jetkrate, thank you!
11. Februar 2023
Antwort von Jetkrate
What an awesome review - thank you so much. We'd be super grateful if you can please mention our service to your friends and family. We look forward to serving you again soon. Have a great week!
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