Used the proxy shopping to purchase an item from Hong Kong. However no further update was given after weeks despite approaching the customer support for almost a month. Jackie will just reply that t... Mehr ansehen
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Das sagen Bewerter
I’ve been using Buy&Ship for 2 years now, shipping via the US, Australia, UK and Italy warehouses. Always been a smooth process and avoids having to deal with customs and other shipping headaches.
I have to edit this since Buy&Ship is telling only half the story! Their service does take that long cos it’s they mixed the journey with non air mode of transport esp for parcels from Bangkok t... Mehr ansehen
Unternehmen hat geantwortet
Excellent service. The price is acceptable. The duration for the item to arrive is perfect. One improvement that I want to address is that Buyandship+ should include ‘used items’ coverage (not just re... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!
Kontaktinformationen
Cheung Sha Wan, Kowloon, Hongkong
- support@buyandship.today
- buyandship.today
4.0
Gut
1205 Bewertungen
Hat 56 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It’s very very slow long wait.., don’t hold your breathe!
I have to edit this since Buy&Ship is telling only half the story! Their service does take that long cos it’s they mixed the journey with non air mode of transport esp for parcels from Bangkok to Singapore via HKG!
Oh Jackie - I have 9 parcels - what you claimed below on “miscommunication” is the last 4 parcels! But how about the first 5 parcels?! They are still nowhere in sight and it’s been 19 days since they arrived in your warehouse in BKK!
It’s very very slow service! Omg 3 weeks and not a single sight on any of my parcels! My parcels arrived in BKK warehouse on 25th March and until now I am Still waiting!!!
How can parcels take 5 days to reach Hong Kong from Bangkok?! Mind you, this is not including the time in the BKK warehouse but after departing from Bangkok, it takes additional 5 days to reach their warehouse in hkg! That means they are taking the “scenic route” either traveling by truck or sea! Not air! And then it’s another long week from Hong Kong to Singapore! So in totality, it’s a 3 weeks wait before you even see anything! I won’t recommend to use them unless you are fine with 3 weeks long of wait! In this era, simple unacceptable! Stay away and use the normal courier!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Valerie,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration this experience has caused you.
To provide some context on the timeline: on 2 April, our team aligned with you on the handling fee and method for the 4 parcels that were mistakenly sent to our Buy&Ship Bangkok warehouse. We had promptly instructed the Bangkok warehouse to hold the parcels for your own pick up request. As Hong Kong public holidays ran from 3–7 April, our office was closed during that period.
Upon returning on 8 April, following up with you was our first priority. We understand that at that point, you had assumed the parcels were already en route to Hong Kong — and we're sorry that this wasn't made clearer sooner.
Once you confirmed on 8 April that all parcels should be forwarded to our HK warehouse, we arranged the shipment right away. They are now en route and estimated to arrive within 6–7 working days.
We recognize that clearer, more proactive communication would have prevented this confusion, and we take full responsibility for that. We truly value your trust and would love the opportunity to make this right. Please don't hesitate to reach out to our Customer Service team directly — we're here to help and committed to finding the best resolution for you.
Thank you again for your patience and understanding.
Buy and Ship are extremely unreliable
Buy and Ship are extremely unreliable! They accepted my shipment of knives from Japan (Amazon) without telling me about the restrictions for the UK. Then they stopped it in Hong Kong without even notifying me that they would not deliver it to the final address. From there on – zero help, they do not provide clear information, they do not tell everything necessary at once.
I have to save myself and look for a way to transport it, and they continue to push me into an endless circle without a solution. A month of complete chaos! Do not trust them with anything!
Update to my previous review: Company replied but shifted focus from their delay/lack of communication to policy. The issue was poor service handling, not the restriction itself.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Desislava,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this situation must have been.
As we use air freight to transport all parcels, we are subject to strict shipping restrictions, and unfortunately, knives are among the items that cannot be transported. According to our records, we provided 30 days of free storage while awaiting your instructions on how you would like to dispose of or redirect the items.
We understand this may not have been communicated as clearly as it should have been, and we sincerely apologize for any confusion caused. Our prohibited items list is regularly updated to reflect the latest policies and customs regulations, and you can view the full list here: https://uk.buynship.com/shipping/restrictions/#all.
We'd love the opportunity to make this right for you. Please don't hesitate to reach out to our Customer Service team directly, and we will do our best to assist you in finding the most suitable resolution. Thank you for your patience and understanding.
垃圾代購服務,20:00收錢接單代購,隔一日18:02回覆代購失敗,接單後隔22…
垃圾代購服務,20:00收錢接單代購,隔一日18:02回覆代購失敗,接單後隔22小時先處理然後答你處理唔到,乜野垃圾代購先會做得到
2026.03.19 21:19更新
我訂購的內容是12個薯片加KUROMI公仔系列
你同事朝早十點聯絡我可以買到了幫我重建訂單
最後是在網站開了一個普通的12筒薯片沒公仔版本幫我購買
價錢貴了~沒買到我要的東西~錢又附了
什麼垃圾公司垃圾代購??
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Chris,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration this experience has caused.
Regarding your order, our team made multiple attempts to purchase the items you submitted. As the order was placed at 20:00, which falls outside our office hours, we promptly tried to complete the purchase first thing the following morning. Unfortunately, that attempt was unsuccessful, so our team tried again in the afternoon — only to confirm that we were ultimately unable to secure the items.
We truly value your experience and have taken every possible effort to explore ways to purchase the items for you. Regarding the re-purchase link, please note that it is exactly the same as your original request, and our Customer Service representative has already cross-checked this with you by sending you the product image.
Please don't hesitate to reach out if there's anything else we can help you with. Thank you again for your patience and understanding.
My package is missing and customer service sucks.
The service is overall ok if there are no problems. I am currently facing that one of the package that I requested to forward is missing over a month now. They still do not give any clear answers that where my package is, and they do not even response immediately. Please be careful when you use this forwarding company!!!!!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi xxxxxxx,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration this experience has caused.
After checking with our last-mile delivery partner, we've found that your shipment was split into two separate parcels during transit. One of them has been delivered in Japan, but has since been lost track of.
We're actively following up with our partner to locate the missing parcel and will do our best to resolve this as quickly as possible.
If our partner confirms that the parcel cannot be recovered, our customer service team will reach out to you directly to arrange appropriate compensation.
We also want to acknowledge that our response times have been slower than usual due to the Lunar New Year holiday — we truly apologize for the delay and appreciate your patience during this period.
Thank you again for your understanding, and we're truly sorry for the inconvenience.
Avoids Headaches
I’ve been using Buy&Ship for 2 years now, shipping via the US, Australia, UK and Italy warehouses. Always been a smooth process and avoids having to deal with customs and other shipping headaches.
29. April 2025
Used the proxy shopping to purchase an…
Used the proxy shopping to purchase an item from Hong Kong. However no further update was given after weeks despite approaching the customer support for almost a month. Jackie will just reply that they have sent a reminder to the buying agent but weeks have passed no other update is given. Asked for refund but no reply was given. Please don’t use their service if you don’t want to lose your money
Update 23 Feb: Thanks for following up. Item has arrived warehouse. Waiting for it to be shipped
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Sy Lim,
Thank you so much for reaching out and for your patience — we truly appreciate it. We sincerely apologize that your experience hasn't been as smooth as you deserved. We completely understand how frustrating this must be, and we want you to know that we've been actively working on your behalf.
After reaching out to the seller multiple times, they have confirmed that shipment will proceed after the Lunar New Year holidays. We understand this isn't the news you were hoping for, and we're sorry for the inconvenience this delay has caused.
As this is the Lunar New Year festive period, response times from sellers may be slightly longer than usual — but please rest assured that your case remains a priority for us.
One of our Customer Service representatives will be in touch with you shortly to walk you through the available options to best resolve this for you. We'd love to hear your preference so we can move forward as quickly as possible.
Please do not hesitate to contact us if there is anything else we can assist you with. Thank you once again for your patience and understanding.
Order from anywhere in the world
I wanted a dog back seat cover from Korean. I tried to order it from there website and they wouldn't let me as I live in Australia then I found buy and ship. What an amazing service. You give them the link and price of what you want and they get it for you. I was skeptical that it was real but I can say 100% you will get what you want. It may take a couple weeks. I requested the iteam on 1/2/26 and it arrived 19/2/26
You pay for the product then shipping on top so note shipping is $28AUD for the first 2 pounds then $12AUD for every 1 pound afterwards so can get expensive if you have a heavy iteam. For me it was worth it to get a very high quality iteam that I couldn't get in Australia.
Great job thank you so much
19. Februar 2026
Bewertung ohne vorherige Einladung
星0です
星0です。
サイズ制限が分かりやすく明示されていないにもかかわらず、
問題発生後は一切の実地確認が行われず、長期間放置されました。
数週間後に突然「受け取っていない」と言われましたが、
配送会社では配達完了の記録があり、結局荷物は行方不明です。
説明も対応も不十分で、信頼できる業者とは思えません。
6. Januar 2026
Bewertung ohne vorherige Einladung
Inflexible & Poor Customer Service
You get your parcel, but they are quite rigid and unhelpful. You can’t ask for your order to be weighed at the initial warehouse, weighing is only done at the HK warehouse which is quite unhelpful during a sale period where you have to make quick purchase decisions.
The customer service team in particular Jackie is also very unhelpful or can’t be bothered, takes a very long time to reply and just copy and paste previous answers without reading questions. Should replace that person for better customer service.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Very pleased hard to get part in the…
Very pleased hard to get part in the UK bought and delivered via Buy and Ship. Just need to be patient as the supply lines are long. Definitely recommend and would use again.
24. Dezember 2025
Bewertung ohne vorherige Einladung
BNS protection is a scam - LOST PARCEL NO COMPENSATION
BNS protection is a scam. My shipment from UPS has arrived at BNS US warehouse 2 weeks ago, and it is nowhere to be found. Messaged customer service a dozen times and all they would reply is “checking”. BNS would not honor its obligation of compensating for lost parcel. I am coordinating with other local victims to file joint police report for BNS’s commercial fraud. AVOID AT ALL COST.
Update: BNS said it was UPS’s fault (despite UPS’s website’s proof of delivery) and refused to make compensation. This is absolutely ridiculous and definitely a scam.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Sjfl,
Thank you for sharing your feedback. We're sorry to hear about the issue with your shipment—we know how frustrating that can be.
After reviewing your case, our records show that the order was placed with Parachute Home and shipped directly by them via UPS. That means we don't have the authority to investigate and file a claim with the carrier on your behalf. All we can confirm is that the parcel never arrived at our warehouse.
Our customer service team explained this in the reply sent to you on 18 December and advised you to contact the seller directly so they could investigate the shipment with UPS.
According to Parachute Home's delivery policy, if a package is marked as delivered but you haven't received it, they recommend waiting a few days (carriers sometimes scan it early) and then reporting the issue to their Customer Experience team within 30 days of shipment.
We'd recommend contacting Parachute Home so they can look into it and help with any claim or replacement. Please don't hesitate to reach out if there's anything else we can help with. Thanks again for your patience.
Extremely slow support and unclear process left time-sensitive parcels stuck
Based on my personal experience, Buyandship’s customer support response time is extremely slow, which became a serious problem for a time-sensitive shipment.
Several parcels were automatically forwarded from the US warehouse to the Hong Kong warehouse, and only after this auto-forwarding did I learn that the items (perfumes) were considered regulated / prohibited for onward shipment. There was no clear warning or system block before forwarding, which resulted in the parcels being stuck and placed the burden on the customer to resolve an issue created by the process itself.
I contacted customer service to clarify what options were actually available, including whether self-collection was possible and what the exact requirements were. Despite these being straightforward questions, responses consistently took many hours to over a full day, even when marked as active.
Replies were often generic or only partially answered, leading to repeated back-and-forth over multiple days. As of writing, I still do not have clear, complete answers, and the situation remains unresolved.
What makes this especially frustrating is that the in-app messaging states a typical response time of around one hour, which does not reflect reality. There were also instances where customer service agents appeared online, yet messages remained unanswered for long periods. There is also no clear escalation path for urgent cases.
While perfumes are listed as regulated items, the lack of clear, proactive communication before auto-forwarding, combined with extremely slow follow-up support, caused unnecessary delay, uncertainty, and disruption.
For a logistics service handling customers’ parcels and money, this level of response time and lack of clarity is unacceptable. Faster responses, clearer upfront warnings, and proper handling of time-sensitive issues are urgently needed.
Update: Buyandship has since resolved the issues related to my shipments. While I appreciate the eventual resolution, the process involved prolonged delays and slow communication before things were clarified. I’ve updated the rating to reflect that the matter was ultimately resolved, but there is still room for improvement in response time and upfront clarity.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Jeff,
Thank you very much for sharing your feedback. We are truly sorry that your experience did not go as smoothly as we had hoped.
Since all of our parcels travel by air, perfumes are classified as flammable and are strictly prohibited on flights. That is why they are always included on our prohibited items list (you may view the full list here: https://www.buyandship.com.sg/restrictions/#all).
At the moment, our system is unable to automatically detect prohibited items when members submit product links. However, it’s something we’re actively looking into adding in future.
Our customer support team operates from Monday through Saturday, and we are doing our best to respond to all inquiries as quickly as possible. Regarding your case, our customer service representative will reach out to you shortly to discuss the pick-up arrangements.
Please do not hesitate to contact us if there is anything else we can assist you with. Thank you once again for your patience and understanding.
Used mercari proxy service but got…
Used mercari proxy service but got issue with wrong item received, contacted with customer service but they only can blacklist and no compensation. Please reconsider when purchasing high value item through mercari proxy service. Try to find reputable seller on other platform or other method beside using the mercari proxy service by Buy&Ship
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Afiq,
Thank you so much for taking the time to share your feedback. We are truly sorry to hear that your experience didn’t go as smoothly as we’d hoped.
Mercari is a C2C marketplace, which means the quality and condition of items can vary and aren’t guaranteed by us. That’s why we display clear warning and ask for your confirmation before you complete the purchase. By doing so, we believe we’ve fulfilled our responsibility to make you aware of this before the transaction.
We completely understand how frustrating this must be for you. That's why we've already escalated the situation to Mercari and asked them to take action against the seller.
Please don’t hesitate to reach out if there’s anything else we can help you with.
購入代行をお願いしたときは提示された金額が販売価格より高く提示される
Buyandshipを使ってみましたが正直サポート対応には少しがっかりしました。返信がかなり遅くこちらから催促しても返事がこないこともあり仕事に対する誠意があまり感じられませんでした。
さらに購入代行をお願いしたときは提示された金額が販売価格より高く提示される場面がありちょっと不透明だな…という印象です。
代わりの転送サイトがあればそちらを選んでしまうと思います。
1. August 2025
Bewertung ohne vorherige Einladung
Hidden fees and Slow Delivery
Used the buy for me option. From the time they received the goods from the merchant till I received it - took 14 days. It sat in their warehouse for days before being routed through HK.
Paid 6% service fee for the buying service, THEN billed another $ for shipping. And finally when it reached the local courier, was billed ANOTHER $ for local delivery, which included a flat $20 processing fee + import tax. 3 separate bills, the last of which was not through Buy&Ship but direct to the courier service.
Costs were not upfront and coupled with the super slow shipment (I had other purchases from China which was further away and reach me within 3 days, shipped direct), makes their service difficult to recommend.
I would only use their service again if I had no other options.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Jason,
Thank you for taking the time to share your feedback. We truly appreciate it and are sorry to hear that your recent experience didn’t meet your expectations.
For clarity on the fees, all our charges are listed transparently on our website (https://www.buyandship.com.sg/features/proxy-shopping/) under the “How Does Buy&Ship Charge?” section. The S$20 you were charged is solely the processing fee that the last-mile courier is required to collect. Separately, the GST was applied in accordance with Singapore government regulations, which mandate GST on shipments with a declared value of S$400 or above. We always recommend checking the GST details on our website (https://www.buyandship.com.sg/taxation/) before shipping.
Regarding the delivery process, all parcels are first routed to our Hong Kong warehouse for consolidation. Once consolidation is complete, we normally hand the shipment over to our last-mile delivery partner within 1–2 business days.
Our customer support team is always here to help. If you have any further questions or need anything clarified, please don’t hesitate to reach out via live chat on our website — we’d be happy to help and make your next experience a much smoother one.
0 stars! Extremely Disappointing Experience. Would Never Recommend.
Terrible experience with Buy&Ship. They received my order at their US warehouse on Nov 10, and it was consolidated at their HK warehouse on Nov 18, then packed on Nov 19. It’s now Nov 28, and my shipment STILL hasn’t been dispatched.
Their customer service has been completely unhelpful. Instead of providing a clear explanation of what’s causing the delay, they just keep repeating that it “should only take 1–2 working days” after consolidation to ship out. Clearly, that’s not the case.
This has been incredibly frustrating, especially since my purchase was quite large. Be very careful using their service—especially for high-value items. Based on this experience, I would never recommend Buy&Ship and will never use them again. 😡
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Buy&Ship
Hi Charles,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in dispatching your order.
Recently, we identified that our previous last-mile logistics partner was underperforming. To ensure your parcel is delivered safely and on time, we have transitioned some shipments to a new and more reliable logistics partner.
This change required a few days to finalize the updated processes and workflows, which unfortunately led to the delay in your shipment.
We truly appreciate your patience and understanding during this transition. We’re pleased to confirm that your order will be dispatched today.
Thank you once again for your kind understanding and continued trust in us.
SOLID EXPERIENCE
Wanted to buy a specific Alpinestars bag, which I couldn’t find anywhere from my local shops in Singapore. And Alpinestars couldn’t ship to Singapore. So I decided to use their forwarding service. Which I would say its a pleasent experience as it was easy to request items. And delivery timing wasn’t too bad which is a plus. Will definitely engage their services if I want to purchase stuff from Europe.
2. Juni 2025
So funktioniert Trustpilot
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