Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Jetkrate
Thank you for your review and recommendation. We're pleased to hear you found the service straightforward to use, and we look forward to helping again in the future.
Antwort von Jetkrate
Thank you for the kind words and for choosing Jetkrate. We're glad to hear you've found the service reliable and convenient, and we really appreciate your support.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Gloria,
Thanks for taking the time to share this.
It’s great to hear everything arrived on time and in good condition, and that consolidation and forwarding to Canada went smoothly for you.
Appreciate the mention of our customer service as well - being responsive and clear is something we take seriously, especially for first time users.
Thanks again for giving Jetkrate a go - we’re glad it worked out as expected.
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Antwort von Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
18. März 2026
Antwort von Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
18. Februar 2026
Antwort von Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Antwort von Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
Excellent
Fue Excelente La Manera En Que Pueden Ayudar A Las Personas Que No Radicamos En Australia. Poder Comprar Lo Que Necesitemos y Que Ustedes Nos Ofrezcan La Posibilidad De Poder Recibir Todos Los Productos y Enviar Los A Nuestras Casas Es Muy Cómodo. Gracias Jetkrate Por Ofrecer Su Servicio A Nivel Internacional.
17. Februar 2026
Antwort von Jetkrate
Hi there,
¡Muchísimas gracias por tu reseña de 5 estrellas!
Nos alegra muchísimo saber que nuestro servicio te ha permitido comprar en Australia y recibir tus productos cómodamente en casa. Justamente esa es nuestra misión – hacer posible que personas fuera de Australia puedan acceder a lo que necesitan sin complicaciones.
Gracias por confiar en Jetkrate y por valorar nuestro servicio internacional. Estaremos encantados de ayudarte nuevamente cuando lo necesites.
the best for AU UK
16. Februar 2026
Antwort von Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Antwort von Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Initially there was an issue with my…
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails were going to spam. At this point I kind of gave up, but a customer rep, Hannah S., came in clutch because they also checked their spam folder. She literally saved the day, corrected the mistake and got my package back on track. Jetkrate owes her a debt of gratitude, because I went from never wanting to deal with JetKrate again to only shipping with Jetkrate from now on. Thank you Hannah S.! And thank you Jetkrate!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Otto,
Thank you so much for the amazing 5-star review and for sharing the full story.
We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.
We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.
Jetkrate is GGGreat
Jetkrate offers easy account setup, clear communication, efficient consolidation, and fast dispatch. The goods arrived promptly and in excellent condition.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Steve,
Thanks so much for the GGGreat 5-star review!
We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.
Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.
Fantastic service from Jetkrate!
Fantastic service from Jetkrate, Hannah was especially incredible! She patiently handled multiple emails, took the initiative to optimise a repack that others said wasn’t possible to save me on shipping costs and genuinely went above and beyond to help. Great communication and customer care from start to finish.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Sarah,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.
Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.
Fast service
The departure of the package is fast and the service is excellent
If you can help with repacking big packages so that it can be shipped via post while DHL is very expensive.
But you done a very good job and I thank you for it
22. Dezember 2025
Antwort von Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear you found the service fast and the experience positive. We also appreciate the feedback around repacking – we do repack where possible to reduce size and cost, and selecting Combine & Repack (for saving) is the best way to make sure that happens before shipping.
Thanks again for your support and kind words – we really appreciate it.
Jetkrate took care of my items with…
Jetkrate took care of my items with great care. I was very impressed with the service and would highly recommend them.
18. Dezember 2025
Antwort von Jetkrate
Hi Darrell,
Thanks so much for the 5-star review!
We’re really glad to hear your items were handled with great care and that you were impressed with the service. We truly appreciate the recommendation and look forward to helping you again in the future.
I really enjoy working with Jetkrate
I really enjoy working with Jetkrate. Their service is very reliable and efficient, and shipments are handled promptly.
What I especially appreciate is their customer support — the team always responds quickly and helps resolve any issues that may come up along the way. Overall, a very smooth and dependable experience. I’m happy to continue working with them and would definitely recommend their service.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Dmitrii,
Thank you so much for the 5-star review and the kind words.
We’re really pleased to hear you’ve found the service reliable and efficient, and that our support team has been able to help quickly whenever needed. Providing a smooth, dependable experience is exactly what we aim for.
We really appreciate the recommendation and look forward to continuing to support you with future shipments.
The worse experience ever I was charged…
The worse experience ever I was charged $92aud for 3 dresses to ship to the US via Australian post light weighted dresses so I ordered the same dresses again with an extra one total of 4 dresses the second time now they charging me $190 aud this is ridiculous the changes of prices over 4 months it’s not even worth you only have fedex as an option . I will never do business with you guys it’s a ripped off
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Bea,
To clarify for anyone reading this review:
Australia Post no longer offers DDU (duties unpaid) services to the United States due to recent US import rule changes affecting shipments under USD 800. This decision was made by Australia Post, not Jetkrate.
Jetkrate only provides DDU shipping. We do not offer DDP services, and as a result, Australia Post is no longer available as a shipping option to the US. This has been explained to you previously.
Because of this, FedEx is currently the only compliant courier option for shipping to the US via Jetkrate, which is why the price differs from shipments made months earlier under an entirely different regulatory environment.
Pricing changes are driven by:
Courier availability
US import regulations
Duties handling requirements
None of which are controlled by Jetkrate.
You are always shown all available courier options and prices upfront before choosing to ship. There are no hidden charges, and you are free not to proceed if the pricing does not suit you.
We understand frustration around increased shipping costs, but these are the result of regulatory changes, not a “rip off”.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.