Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Received some of my items within ample…
Received some of my items within ample time but limited shipping caused unexpected repacks that incur costs. Options to resolve this would prove international reliability and recognition. More so information on limitations so customers consider their options must be available on website.
24. Juli 2025
Antwort von Jetkrate
Hi Kataenano,
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the unexpected repacks and delays. Unfortunately, in this case your combined shipment exceeded the maximum dimensions for Australia Post – which is currently the only carrier able to ship to Kiribati. While FedEx would normally accommodate those dimensions, they do not service Kiribati.
At present, our system doesn’t have an automated check to prevent a combine & repack request if the final dimensions will exceed the limits for the only carrier available. We acknowledge this is a limitation and, while it’s challenging to build such a feature, we are actively looking at ways to improve this process and provide clearer information up front.
To help make up for the inconvenience, we shipped one of your consignments free of charge. We hope this gesture reflects our commitment to supporting you despite the challenges in this instance.
We appreciate your patience and understanding, and we hope we can provide you with a smoother experience next time.
Everything went well
Everything went well. Parcel delivered to Jetrkrate and then quickly forwarded on to me.
23. Juli 2025
Antwort von Jetkrate
Hi GR,
Thank you for the 5-star review! We're delighted to hear everything went smoothly and that your parcel was quickly forwarded on to you. We look forward to assisting you again in the future.
Antwort von Jetkrate
Hi Ariita,
Thanks so much for your review! We're thrilled to hear you found our service fast - that’s exactly what we aim for. We appreciate you taking the time to share your experience!
They redirected my parcel from New…
They redirected my parcel from New Zealand to Australia.
26. Juni 2025
Antwort von Jetkrate
Hi Sandra,
Thanks so much for your kind review! We're glad we could help get your parcel safely from New Zealand to Australia. If you ever need help again, we're just a click away.
I am glad to have the service, but expensive
I am glad to have the service; however, the estimator and actual cost was way different and more expensive significantly. It kind of felt like a bait and switch. What you thought was a $40 USD turned into a $100 USD shipping.
26. Juni 2025
Antwort von Jetkrate
Hi there,
Thank you for your feedback – we're glad to hear you're happy to have access to our service, but we're sorry to hear you found the shipping cost higher than expected.
Our shipping estimator is designed to provide an indicative quote based on the package details entered. However, final charges are based on the actual weight and dimensions of your package once received, as these are what the couriers ultimately bill us on. We absolutely understand that the difference can be surprising, and we’re actively working to improve the accuracy and clarity of our estimations.
We appreciate your honesty and hope you’ll give us another try in future. If you ever have questions before shipping, our support team is always happy to help clarify pricing or offer guidance.
Easy to deal with.
23. Juni 2025
Antwort von Jetkrate
Hi Michael,
Thanks so much for your review! We're glad to hear you found us easy to deal with - that’s exactly what we aim for.
If there’s anything we can do to turn your next experience into a 5-star one, we’d love to hear your feedback!
Support was nice and helpfull
Support was nice and helpfull, i request a repacking for saving shipping cost. The service was perfekt
2. Juni 2025
Antwort von Jetkrate
Hi L.n,
Thank you so much for your kind words!
We're really pleased to hear our support team was helpful and that the repacking service helped save you on shipping costs — that's exactly what we're here for! If there's ever anything else you need, just give us a shout.
Thanks again for choosing Jetkrate!
Easy way to get packages from AUS to US
I bought a CD from a seller that wasn't comfortable shipping to the US, so I had him ship to Jetkrate instead! Jetkrate did a fantastic job getting it out to me in a timely manner. The prices were fair and the delivery was tracked.
26. Mai 2025
Antwort von Jetkrate
Hi Lily,
Thanks so much for your kind words! We're thrilled to hear that Jetkrate was able to bridge the gap and get your CD safely from Australia to the US. It's great to know the process was smooth, timely, and fairly priced.
We appreciate your trust in us and hope to assist you again on your next shipment!
Antwort von Jetkrate
Hi Jacoba,
Thank you so much for the kind words!
We're absolutely thrilled to hear you had the best ever experience with Jetkrate and that everything went smoothly. That’s exactly what we aim for!
We look forward to helping you again in the future. 😊
Legit Third Party Shipper
I did get my product and the shipping service was easy to use. There was a shipping issue with the carrier and not Jetkrate which delayed my package (took a month to get) - but I was grateful that I did actually receive it.
26. Mai 2025
Antwort von Jetkrate
Hi Ashley,
Thanks so much for your review and for recognising that the shipping delay was related to the carrier and not Jetkrate. We're really glad to hear your package reached you safely in the end!
If you ever need assistance with future shipments - or if there's anything we can do to make your next experience 5-star - we’re always here to help.
Antwort von Jetkrate
Hi there,
Thanks so much for your kind words! We're glad to hear you found our service efficient and professional — that's exactly what we strive for. We look forward to assisting you again soon.
Antwort von Jetkrate
Hi Cecilla,
Thank you for your lovely review! We're so pleased to hear you found our service great, pricing competitive, and the platform easy to use. That’s exactly what we aim for! We look forward to helping you again with your next shipment.
Most seamless and efficient…
One of the most seamless and efficient service I have seen of any provider, not just in the specific area, but any kind.
From the time they received the product, I had it in my hand in less than 48 hours. Everything including custom clearance was taken care of them so well.
20. Mai 2025
Antwort von Jetkrate
Hi Aravind,
Thank you so much for your amazing review! We're truly honoured by your kind words and thrilled to hear that your experience was not only seamless and efficient, but stood out across the board.
Getting your package into your hands in under 48 hours - including customs clearance - is exactly the kind of result we aim for. We’re glad we could deliver on that for you!
Looking forward to assisting you again soon.
When it comes to shipping from New…
When it comes to shipping from New Zealand, Jetkrate is my favorite. I am a happy customer. Thanks for all that you do Jetkrate team.
6. Mai 2025
Antwort von Jetkrate
Hi there,
Thank you so much for your kind words! We’re thrilled to be your go-to choice for shipping from New Zealand. It means a lot to us to know you’re a happy customer, and we truly appreciate your support. We look forward to assisting you again soon!
I lost 1 item give it to back to me it's for my wife the dress is green and white
The service is not good and I lost 1 item which is the dress for my wife this is ridiculous stealing from your customers means not a trustworthy company
5. Mai 2025
Antwort von Jetkrate
Hi Bunang,
Thank you for your feedback.
We’re disappointed to hear that you’ve left this review without first contacting us regarding your missing item. We’ve worked closely with you throughout your shipment process, assisting you at every stage — from exploring shipping options in Australia to combining and repacking your items, and finally helping you forward them to Kiribati via our New Zealand warehouse. We provided these options to accommodate your needs and ensure your package could be delivered.
At all times, you had visibility of the package contents through your account. If the green and white dress was missing, we would have expected you to raise this with us during the process, and we would have been more than happy to investigate immediately.
We take any claims of missing items very seriously and maintain strict security protocols for package handling. If you believe an item is missing, please contact us directly via our contact form, and we will be happy to investigate further.
We kindly ask that you reconsider your review, as it does not accurately reflect the efforts we made to assist you with this shipment.
NZ to pacific islands.
Ordered from NZ for delivery Pacific Islands. Everything went smoothly, and was very straight forward. Will definitely use again.
2. Mai 2025
Antwort von Jetkrate
Hi Steve,
Thank you for your fantastic review! We’re thrilled to hear that your shipment from NZ to the Pacific Islands went smoothly and that you found the process straightforward. Making international shipping easy is what we aim for, and we’re excited to assist you again in the future!
Antwort von Jetkrate
Hi Ilay,
Thank you for your great review! We’re glad to hear that your package arrived in perfect condition, even if it took a little longer. We always aim to ensure your items are handled with care, and we’re pleased we could deliver on that. We look forward to assisting you again in the future!
Antwort von Jetkrate
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that you found our service fast, easy, and reliable. Making international shipping simple and efficient is what we aim for, and we’re glad we met your expectations. We look forward to serving you again soon!
The transaction went smoothly.
28. April 2025
Antwort von Jetkrate
Hi John,
Thank you for your great review! We’re thrilled to hear that your transaction went smoothly. Providing a hassle-free experience is what we strive for, and we look forward to assisting you again in the future!
Antwort von Jetkrate
Hi there,
Thank you for your review! We’re glad your package arrived safely. If there’s anything we can do to make your next experience even better or faster, please let us know. We appreciate your support and look forward to serving you again!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.