Jetkrate Bewertungen 329

Antwort von Jetkrate

25. Apr. 2025

Hi there,

Thank you for your feedback, and we’re glad to hear everything worked well with your parcel.

We understand your concern regarding the shipping cost. The reason NZ Post was not available as a shipping option in your case is because your package (measuring 54x37x46 cm and weighing 4.7kg) exceeded NZ Post’s maximum size limits. When a package falls outside those limits, their service is automatically hidden from the available shipping options to avoid confusion at checkout.

We’re sorry to hear that our email-based support felt slow. While we don’t currently offer phone support, we do aim to respond to all queries within 1 business day, and we’re working on further improving our responsiveness and customer experience.

We hope this clears up the situation, and if you’re satisfied with how the shipment itself was handled, we’d be grateful if you would consider updating your review.

Antwort von Jetkrate

23. Apr. 2025

Hi there,

Thank you for your kind review! We’re really pleased to hear that your experience with Jetkrate was smooth and without any issues. If there’s anything we can do to make your next experience worthy of a full 5 stars, we’d love to hear your feedback!

Looking forward to assisting you again soon.

Antwort von Jetkrate

23. Apr. 2025

Hi Omar,

Thank you for your feedback.

We’ve looked into your case (JKRT22793) and can confirm that your package arrived at our Australian warehouse on 22/04 and was processed the same day. Your shipment is currently marked as paid and awaiting dispatch.

We understand it can be frustrating when things don’t appear instantly, but please note that our processing times are clearly outlined on our website. Additionally, we don’t offer phone support, which is also communicated on our contact page. We respond promptly to all enquiries sent to support@jetkrate.com or via our contact form at www.jetkrate.com/contacts.

We kindly ask that you reconsider your review, as our team has processed your package within our service standards and has remained available to support you through the correct channels. We’re here to help and committed to ensuring you have a smooth experience going forward.

Antwort von Jetkrate

22. Apr. 2025

Hi Ogi,

Thank you for your feedback.

We understand your concerns and appreciate the opportunity to clarify the situation. Your two packages were received on 15/04, and your request to combine and repack them was placed the same day. As outlined on our website, we typically allow 1 business day between each operational request.

On 16/04, we began processing your request and discovered that one of the packages had arrived empty. You were contacted on 17/04—within our standard timeframe—to advise of this and discuss next steps.

Please also note that our warehouse was closed from 18th–22nd April in observance of the Easter public holidays. During this time, we were unable to respond to support queries and are now working through a backlog as efficiently as possible.

We’ve remained in active communication with you and have done our best to provide clear, timely support throughout this process. It’s disappointing to see a negative review used as a means to prompt prioritised handling, particularly while we were closed for a long weekend and working to support all customers fairly.

If you feel that your concerns have been addressed appropriately, we kindly ask that you reconsider or update your review to reflect the full context. We’re always here to help, and we truly appreciate your understanding and patience during busy periods.

Antwort von Jetkrate

11. Apr. 2025

Hi there,

Thank you for your great review! We're glad to hear you found our service fast and easy to navigate. It's always our goal to make the experience as smooth and efficient as possible. We appreciate your support and look forward to assisting you again soon!

Antwort von Jetkrate

26. März 2025

Hi there,

Thank you for your wonderful review! We’re so pleased to hear that you’re happy with both our service and customer support. Providing a smooth and reliable experience is what we strive for, and it’s great to know we delivered for you. We look forward to helping you again in the future!

Antwort von Jetkrate

18. März 2025

Hi NW,

Thank you for your great review and for sharing your experience! We’re glad to hear that everything worked well for you at a reasonable price and timeframe. We completely understand how tracking updates can sometimes be confusing or delayed, especially with international shipments passing through multiple hubs.

We appreciate your suggestion about providing more real-time information and reminders to be patient — it’s something we’ll definitely look into to help ease that "waiting anxiety" for future shipments!

Thanks again for choosing Jetkrate. We look forward to assisting you next time!

Antwort von Jetkrate

1. März 2025

Hi CV,

Thank you for your great review! We’re so pleased to hear that you found our app easy to use and that the tracking updates and delivery timeframe met your expectations. Providing a seamless and reliable experience is what we strive for. We appreciate your support and look forward to assisting you again in the future!

Antwort von Jetkrate

1. März 2025

Hi Advit,

Thank you for your fantastic review! We’re delighted to hear that you found our service reliable and that your package arrived ahead of schedule. Providing a seamless and efficient experience is always our goal. We appreciate your support and look forward to assisting you again in the future!

Antwort von Jetkrate

23. Feb. 2025

Hi there,

Thank you for your amazing review! We’re absolutely thrilled to hear that Jetkrate exceeded your expectations and that you found the process efficient, user-friendly, and seamless. Providing a reliable and transparent service is our top priority, so it’s great to know that our tracking updates and careful handling gave you confidence throughout the journey.

We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future!

Antwort von Jetkrate

20. Feb. 2025

Hi Colleen,

Thank you for your feedback, and we sincerely apologise for any frustration you experienced regarding your package.

To clarify, your package was delivered to our warehouse on February 14, 2025. However, it was missing your JKRT number on the shipping label, which prevented it from being automatically linked to your account. As a result, it was set aside as unclaimed until you contacted us the second time advising it had not been entered within 48 hours.

Once we were able to manually identify the package by your name, it was promptly added to your Jetkrate package inbox. We’ve also provided an image showing how your package was addressed, highlighting the importance of including your JKRT number when placing future orders to prevent delays.

We sincerely regret any inconvenience caused, but we hope you understand that this issue did not originate with Jetkrate. If you are satisfied with the resolution, we kindly ask that you update your Trustpilot review to reflect this.

Please don’t hesitate to reach out if there’s anything else we can do for you.

Antwort von Jetkrate

20. Feb. 2025

Hi Dim,

Thank you for your great review! We’re delighted to hear that you found our service fast and reliable. Your support means a lot to us, and we look forward to assisting you again in the future!

Antwort von Jetkrate

18. Feb. 2025

Hi there,

Thank you for your fantastic review! We're so glad to hear that you had a seamless experience and that your package arrived even faster than expected. Providing great customer service is our top priority, and we appreciate your kind words. We look forward to assisting you again in the future!

Antwort von Jetkrate

12. Feb. 2025

Hi Jacek,

Thank you for your feedback, and we sincerely apologise for the frustration you've experienced.

To clarify, we have not been receiving your emails, which may be due to technical issues beyond our control. We understand how this may have been frustrating, and we truly regret any inconvenience this has caused. We kindly ask that you reach out to us using an alternative email address or via our contact form at www.jetkrate.com/contacts to ensure your message reaches us. If you need to submit documents, you can do so using a file-sharing service like WeTransfer, Google Drive, or OneDrive.

Regarding the hold on your account, this was triggered automatically due to multiple failed payment attempts, as per our security measures to protect both our customers and the businesses we work with. Once we receive the necessary verification documents, we will work swiftly to resolve this matter.

We truly appreciate your understanding, and once your issue has been resolved, we would be grateful if you could update your review to reflect your experience.

Antwort von Jetkrate

5. Feb. 2025

Hi Mohamed,

Thank you for your feedback, and we’re sorry to hear about the condition of your package upon arrival.

Please rest assured that your package would not have left our warehouse torn or damaged. While we do our best to ensure items are packed securely, damage can occasionally occur during transit due to handling by couriers.

If the contents of your package were damaged or are missing, we encourage you to contact us via our contact form at www.jetkrate.com/contacts, and we will investigate the matter further.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

Antwort von Jetkrate

23. Jan. 2025

Hi Phil,

Thank you for your great review! We’re so glad to hear your shipment was trackable and arrived as expected. Providing a seamless and reliable service is always our goal. We look forward to assisting you again in the future!

Antwort von Jetkrate

Aktualisiert am 14. Jan. 2025

Hi there,

Thank you for your feedback.

We’ve looked into your case and can confirm that we responded to your emails within our standard turnaround time of 1 business day, as communicated on our website. We strive to provide prompt and efficient service, and we’re glad to have addressed your queries within this timeframe.

If you understand that we have met the response time outlined in our service standards, we kindly ask that you reconsider your feedback. We greatly value your input and look forward to assisting you again in the future.

Antwort von Jetkrate

10. Jan. 2025

Hi Nazimzhan,

Thank you for your fantastic review! We’re thrilled to hear that your shipment arrived so quickly and without any hassle. Providing a seamless and efficient experience is always our goal. We look forward to assisting you again in the future!