Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Efficient mail forwarding service!
I was able to purchase an item from NZ and have it shipped to Australia.
Service was efficient and postage went smoothly! Thanks Varun and team at Jetkrate!
17. September 2023
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Thanks very much for the 5 star review Gerry. We're happy to hear we were able to ultimately meet your expectations. We look forward to serving you again soon.
Seamless experience, thank you!
Combined shipping NZ to Australia. Fast, efficient and super helpful.
28. August 2023
Antwort von Jetkrate
Thanks very much for the 5 star review Susan. We're happy to hear you enjoyed our service and look forward to serving you again soon. Please remember to mention us to your family and friends that may be interested - we'd be grateful for the support :) thanks.
Outstanding service
Easy to use website, excellent packaging and shipping. The tracking was great with details of the customs status and delivery timing. Overall great service and I look forward to using jetkrate again.
15. August 2023
Antwort von Jetkrate
Hi Wanda, thank you so much for your positive feedback! We're delighted to hear that you found our website user-friendly and appreciated our packaging and tracking features. We strive to make international shipping as seamless as possible for our customers. We're eagerly looking forward to serving you again. Safe shopping and warm regards!
Antwort von Jetkrate
Thanks for taking the time to leave us a top review Drew. We hope to serve you again soon. We'd be grateful if you can please mention our service to any family or friends that may be interested. Have a great week!
Great Service from Jetkrate, Excellent
The service I got from Jetkrate was flawless and seamless. Very well done. They were very helpful. I'll be using them again in the future.
3. August 2023
Antwort von Jetkrate
Thank you, Desmond! We're thrilled to hear about your positive experience with Jetkrate. Your feedback motivates us to continue providing top-notch service. We look forward to assisting you again in the future!
Highly recommended for NZ
Use Jetkrate if you want to shop in NZ from overseas! Best experience I have had for online international shopping.
25. Juli 2023
Antwort von Jetkrate
Thank you for your glowing recommendation! We're thrilled to hear that your international shopping experience with Jetkrate was top-notch. We aim to make shopping from NZ as seamless as possible for our customers. Happy shopping!
Antwort von Jetkrate
Thank you for placing your trust in Jetkrate for the first time! We're delighted to hear your experience met your expectations. We look forward to assisting you with your future shipping needs!
Incredibly easy and straightforward
It was incredibly straightforward and effortless. Instructions were super clear and I've gotten my parcel without any hassle. Really grateful for this platform & service that allowed me to make purchase for products that only deliver in NZ. And, truthfully, the reviews I read here is the reason why I chose y'all without hesitation. Thanks again for the smooth delivery!
26. Juli 2023
Antwort von Jetkrate
Awesome review - thanks so much Evan. We're happy to hear you had a great experience and look forward to serving you again soon. We'd love it if you could please mention our service to any family and friends that may be interested! Thanks!
Was a little worried whether it can be…
Was a little worried whether it can be trusted, but item (large pottery vase) safely arrived from NZ to Japan. Thank you!
24. Juli 2023
Antwort von Jetkrate
Thanks for the 5 star review Keiko! We love hearing success stories like the one you have shared. We hope to be able to serve you again soon. Please do mention our service to any family and friends that may also be interested.
Very professional staff.
Very professional staff.
Rates and shipping are OK.
I thrust and want to go on with them.
Thank of the service I can get what I need from abroad for my health ;))
21. Juni 2023
Antwort von Jetkrate
Thanks very much for taking the time to leave us a review. We're always working to improve our services and so your feedback is always valued. We're glad we could assist in getting you the items you need and look forward to serving you again in the near future.
Great service
Great service, very fast turnaround, but also quite expensive. $50 was the cheapest option from NZ to Oz for a skateboard deck. I would use them again
10. Juli 2023
Antwort von Jetkrate
Thank you for taking the time to review us and for your kind words about our service. We constantly strive to provide fast and efficient service. We acknowledge that international shipping costs can be high due to factors beyond our control, but we're committed to offering competitive rates wherever possible. We're thrilled that you would use our services again and look forward to serving you in the future.
Great service
Very simple handling, I felt secure while waiting my shipment from New Zeland :)
9. Juli 2023
Antwort von Jetkrate
Hi Mor, thanks very much for the 5 star review. We really appreciate you taking the time to reflect on your experience. We'd be grateful if you could please mention our service to any family or friends that may also be interested. Hope to serve you again in the near future.
Seamless Experience
Sent a medium size package from New Zealand to Israel. Everything was great.
20. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Gur, Thank you for your 5-star review! We're thrilled to hear about your seamless experience and look forward to serving your shipping needs again in the future. Please do remember to mention our service to family or friends that may be interested as well.
Very smooth transaction and easy to…
Very smooth transaction and easy to use. I would use the service again.
3. Juli 2023
Antwort von Jetkrate
Thank you very much for taking the time to leave us a 5 star review. We're happy to hear you've had a great experience and look forward to serving you again soon. We'd be grateful if you can please mention our service to any family or friends that may also be interested. Thanks!
Pretty good experience
Pretty good experience
I felt the communication was maybe a little bit slow and price a little bit high but shipping was fast and at the end of the day I was very satisfied.
21. Juni 2023
Antwort von Jetkrate
Thank you for taking the time to leave us a review. We're happy to hear that you were overall very satisfied with our service. We're always look for ways to improve, and so your comments about the communication and pricing have been taken on board. We look forward to serving you again soon.
Really happy. Simple to set up.
Everything went exactly as it was advertised. It was easy. I wish I’d known about your service before.
22. Juni 2023
Antwort von Jetkrate
Thank you very much for the 5 star review. We really appreciate you taking the time to leave us a review and are happy to hear you had a great experience. We'd greatly appreciate if you can spread the word about our services amongst family and friends. Thanks and look forwarding to serving you again soon.
Confirmed scam
Confirmed scam
DO NOT ship to UK warehouse
(or any?)
Read all the reviews - this company has a pattern.
Repeated reports of scam behavior, emails not received, no one on site at location, and false advertising that violates the Fair Trading Act.
It works like this - obtains packages by deception with misleading claims of timely repacking and cost effective shipping, then extorts clients for inflated express shipping charges using threats of storage charges and parcel disposal. Repackaging is delayed in attempt to cash in on customers needing things urgently, thus forcing them to fork out the for the express shipping of each parcel. The amount is truely amusing. When those attempts have failed, and jetkrate has strung you along for as long as possible without raising your suspicion - the parcel is mysteriously 'optimised'. He again tries to ransom you for a smaller, but still ridiculous fee.
When the game is up, he (likely one man scam) will offer to return to sender, again at a inflated price so he can still cash in.
You can upload your own prepaid postage paid label, and it may? be returned to sender.......However I cut my losses at this point.
The scam was confirmed when I paid for royal mail courier to physically collect the parcel with a label of their own. No one was on site at the location during business hours - when purportedly there are people there 'working round the clock' to repack thousands of imaginary parcels there, in the fake parcel queue.
Other reviews report almost identical experiences - extortion, no customer service, and empty shop locations.
The positive reviews are comparatively few and spaced out for a company pretending to handle this volume of business - they are likely fake or from the owners of the lucky few parcels the scammer has strategically let through in order to maintain appearances.
So up to you if you want to gamble with this guy. I certainly would not recommend it unless you want 10 single serve packs of M&Ms from different suppliers repacked for some reason and sent by express dhl for hundreds. And also dont need them urgently ;).
Enjoy my parcels buddy, you worked hard for these ones and clearly need them more than i do.
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Dear Sarah,
Thank you for taking the time to share your concerns. We sincerely regret any misunderstanding that led to your dissatisfaction. However, we would like to clarify a few points to provide a more accurate picture of the events for other customers considering our services.
Jetkrate is a package forwarding service. Our primary value to customers is enabling them to shop from stores that do not ship overseas. The fees we charge are for consolidating and repacking items to reduce overall shipping costs, and these are over and above the courier charges. Comparing Royal Mail International Economy's charges directly with ours would be misleading, as we provide added services not included in Royal Mail's basic shipping cost.
Our commitment to transparency and customer service is unwavering. We advised in our initial communication that customers should take estimates before using our service to understand costs better. As we have only recently established our UK operations, our service offerings are growing, and currently, we only offer DHL Express from our UK warehouse.
We would like to emphasise that we are not withholding your package unjustly. As per our terms and conditions, customers may collect their items from our UK warehouse at any time during business hours with prior notice. However, we cannot allow the bypassing of service fees by arranging international shipping independently as you have tried to do.
We waived our additional storage charges specifically to address your situation and offered four reasonable resolutions, including sending the shipment via Royal Mail as a one off using the labels you provided subject to you paying our service fees.
The concerns you raised are not taken lightly. We believe in fostering a relationship based on trust and integrity with our customers. Despite your displeasure with our service, we believe we made every effort to address your issues promptly and provided viable solutions that align with our terms of service.
We value your feedback and are working tirelessly to improve our services continuously. We stand by our commitment to our customers and our integrity as a business.
super fast delivery
super fast delivery! Will use this service if I need to get other items from NZ
8. Juni 2023
Antwort von Jetkrate
Thanks very much for the 5 star review. We're happy to hear you had an enjoyable experience. We'd be grateful if you can please mention our service to your family and friends - it'd mean alot to us. Thanks and hope to serve you again soon.
Easy to use and good service
Easy to use and good service. Ordered something only available in bunnings nz and got the package delivered to me in aus. The cheapest delivery option took a few days more but had some basic tracking and arrived through auspost.
Recommended
2. Juni 2023
Antwort von Jetkrate
Hi Pat, thanks very much for the top review. We really appreciate you taking the time to do this. We're happy to hear you had a good experience and look forward to serving you again soon. Please do remember to mention our service to family and friends that may be interested. Cheers.
Great communication!
Great communication!
They were very good at alerting me when my package was received at their facility, when they were getting ready for it to be shipped, and when it left their facility. And their international shipping prices were very fair!
18. Mai 2023
Antwort von Jetkrate
Thank you ver much for the top review. We're happy to hear you had a good experience and look forward to serving you again soon. We would be grateful if you can please share our service with your family and friends!
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