Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to use
Easy to use, clear instruction, delivery as suggested and no surprised. An efficient helpful business.
10. Februar 2023
Antwort von Jetkrate
Thanks very much for the 5 star review. We're happy to hear you had a great experience and look forward to serving you again soon.
It took along time to receive my…
It took along time to receive my package bit at least I got it thanks
9. Februar 2023
Antwort von Jetkrate
Thanks very much for taking the time to leave us a review Vince. We understand it can be frustrating not receiving your package in time - however this is not something that is always in our control.
As we are a package forwarder, we have full control of the service we provide from the point of receiving your package till the point it is collected by the courier of your choosing. Unfortunately once the package has been collected, we have only as much access and oversight of it as you do. While we're more than happy to assist with follow ups with the courier company - there is little we can do to speed things up. We hope you understand.
Super fast handling and shipping
Super fast handling and shipping. Would definitely recommend!
1. Februar 2023
Antwort von Jetkrate
Thanks for the top review. We look forward to serving you again soon.
Five start service
1. Februar 2023
Antwort von Jetkrate
Thank you for the 5 star review. We appreciate you taking the time to leave us a review and hope to serve you again soon.
Hassle-free, resonable price with many selections but delayed package and payment issue
Hassle-free. Just select your preferred shipping carrier and hit enter. Your package will arrive just as easy as that (unless you have customs declaration to do). The price offered is also rather reasonable, while also adding to that fact that you get many selections.
However, due to whatever reason at the time, my package got delayed and didn't arrive at the expected date. Furthermore, when I tried to pay for my shipping fee, it did not work and when I contacted customer service, they said that at the time they were experiencing a problem with it. I believe that both of those issues are just happening at that time, hence the four stars.
4. Februar 2023
Antwort von Jetkrate
Thanks Dean. We appreciate the time you've taken to write us a review and agree that this is a fair reflection of your experience. Unfortunately system issues do happen from time to time and often they are outside of our control. Thank you for taking this into consideration and reflecting accordingly. We hope to be able to serve you again soon.
Fast and reliable
Fast and reliable! First time i had used such a service and was a bit concerned but the whole process kept you in the loop and felt really reassuring
31. Januar 2023
Antwort von Jetkrate
Thanks very much for the top review. We hope to serve you again soon! Have a lovely day :)
very good and fast service
15. Januar 2023
Antwort von Jetkrate
Thanks very much for the 5 star review Maria. We really appreciate you taking the time to leave us a review and look forward to serving you again soon. Have a lovely day! :)
There was insufficient website and…
There was insufficient website and information at the drop off . So I took time off work to drive considerable distance to drop off a parcel & found the place unattended..only a sign on the door to call a mobile which gave me an answer phone . So I had to make another trip the next day because I did not feel safe leaving the parcel without someone collecting it . Then after I left the parcel there was some "hiccup" in not noticing my payment was made , so the parcel sat at the depot for a month and it was only when I emailed to see where it had gone was this noticed and corrected. So I would reccommend you improve your communication & website information especially for new users and also if a parcel seems to be sitting around for a month to contact the sender . I would be reluctant to use your service again unless changes are made
thanks
Jan Raymond
11. Dezember 2022
Antwort von Jetkrate
Hi Jan, thanks for taking the time to leave us feedback. We're always looking for ways to improve our service and your point about more clarity required around the parcel drop off process has been noted.
From time to time there are glitches from PayPal's side that we simply have no control over. If our system doesn't receive a payment confirmation response from their system the shipment isn't marked as paid. We have reported this to PayPal but are yet to hear of a fix for this issue. We apologise for the inconvenience caused.
We would like to make it up to you. If you can kindly get back to our support team we can ensure any future experiences are enjoyable and hassle free.
Fuss free and smooth translation!
25. Januar 2023
Antwort von Jetkrate
Thank you very much for taking the time to leave us a top review. We hope to be able to serve you again soon!
I haven't received my product
I haven't received my product, and I purchased it a long time ago (few months). I'm based in AU, so I'm not sure why it's taking so long.
6. Januar 2023
Antwort von Jetkrate
Thank you for taking the time to leave us feedback. We note that you have opened a support ticket with us over the weekend and we will get onto this right away. We understand the frustration delays can cause and rest assured will do everything in our power to assist.
Please understand that the courier delivery time frames communicated are estimates provided to us by the courier companies. From the point that we handover your package to the courier, we only have as much visibility and control over your shipment as you do.
Having said this, we are more than happy to support with follow ups with the courier to track down your package however we would greatly appreciate your understanding that shipment delays are not a reflection of the quality of service we provide. We would greatly appreciate if you can update your review ratings once we have resolved this for you as low ratings do make an impact on what other customers perceive of us.
The package was delivered a day earlier…
The package was delivered a day earlier than expected. Right before Christmas. This me at the difference between having the item on 23rd December or waiting until 28th December. Great job, thank you.
22. Dezember 2022
Antwort von Jetkrate
Cheers for the top review Dave. We're stoked to hear we exceeded your expectations. Please do put in a good word for us with family and friends. Hope to be able to serve you again soon!
First time user
First time user. I was very impressed with this service. My items arrived at JetKrate, NZ warehouse a day after I ordered them. I immediately received an email from JetKrate to inform me my package had arrived with various options and cost to send to Sydney. I chose to send my package via NZ mail and it arrived very promptly at a reasonable rate.
The process was smooth and easy, I will definitely use JetKrate again.
18. Dezember 2022
Antwort von Jetkrate
Thanks very much for the 5 star review Michelle. We're happy to hear you enjoyed your experience and look forward to serving you again soon.
Seamless
Seamless. What I need to do is to select the delivery carrier and then make payment
6. Dezember 2022
Antwort von Jetkrate
Thank you very much for the 5 star review. We're pleased to hear you found our process easy to use and look forward to serving you again soon.
All perfect
All perfect, from NZ to Europe, my package arrived in time! Will use jetkrate services again, and recomend everyone to do the same!
20. Dezember 2022
Antwort von Jetkrate
Thanks for the 5 star review. We're pleased to hear you enjoyed the experience and look forward to serving you again soon. As a thank you for leaving a review, we've entered you into our monthly draw to win your shipping back. Happy New Year!
Antwort von Jetkrate
Thanks very much for the top review Pooja. We're pleased to hear you had a good experience. As a thank you for taking the time to leave us a review, we've entered you into our monthly draw to win your shipping back. Good luck!
Package in a decent timeframe.
15. Dezember 2022
Antwort von Jetkrate
Thanks for taking the time to leave us a review. We're pleased to hear you had a great experience. As a thank you for taking the time to leave us a review, we've entered you into our monthly draw to win your shipping back! Good luck!
Exactly what I expected
Exactly what I expected. The only thing I could recommend is a better explanation for the addresses given, especially if the user is a first timer or needs a refresher.
30. November 2022
Antwort von Jetkrate
Thanks very much for the 5 star review Steve. Your suggestions are noted and we'll look to continue improving our onboarding process. As a thank you for taking the time to leave us a review, we've entered you into our monthly draw to win your shipping back!
Good services to ship a Great company
8. Dezember 2022
Antwort von Jetkrate
Thank you for taking the time to leave us a review. We are happy to hear you had a good experience. As a thank you for leaving us a review, we've entered you into our monthly draw to win your shipping back.
Antwort von Jetkrate
Thanks very much for taking the time to leave us a top review. As a thank you, we've entered you into our monthly draw to win your shipping back. Good luck!
Very happy with Freight Forwarding
Very happy - worked as expected. We needed an item that was only sold in NZ (with no international shipping offered), and it was forwarded to us in Australia. A special 15Amp Extension Cable with 2.5mm cable thickness that we couldn't find anywhere was ordered to Jetkrate's address, and we received it in Australia a short time later.
15. November 2022
Antwort von Jetkrate
We're happy to hear you had a good experience Thomas. Hope to be able to serve you again soon. As a thank you for leaving us a review, we've entered you into our monthly draw to win your shipping back. Good luck!
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