Homelet's online portal is currently not available so I phoned their customer service number. So pleased I did because I found out that I had two landlord insurance policies on the same property th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I honestly cannot praise Rachel highly enough. From start to finish, she has been great. Rachel was a pleasure to deal with. Very helpful, incredibly polite, professional and approachable. S... Mehr ansehen
Rachel Harvey did a good job today, had a nice experience with her setting up my policy with good explanation from options to payment plan it was a good call to set up my policy. Thank you
Connor Smith was very patient, clear and polite. I found the reading of the conditions in the insurance agreement difficult but not his fault as my hearingc is not of the best. Being able to have a co... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktinformationen
Vereinigtes Königreich
- customer.experience@homelet.co.uk
- homelet.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Recieved a call from RACHEL HARVEY…
Recieved a call from RACHEL HARVEY regarding home insurance had a lovely conversation was made to feel at ease Rachel was very knowledgeable & informative about the product she was explaining to me customer service was top notch happy with my call today
Thanks again RACHEL HARVEY
Customer service
Rachel was very helpful with the renewal of my policy
honestly couldn’t have asked for a…
honestly couldn’t have asked for a better experience. I left feeling really happy and grateful, and I would definitely recommend them to anyone. Thank you so much for making me feel so welcome and cared for Rachel
exceptional customer service from rachel!
exceptional customer service from Rachel Harvey who talked me through exactly what i was looking for. she explained everything so clearly and answered all my questions with ease. it’s refreshing to speak to someone who is approachable, knowledgeable and genuinely happy to help. she is a credit to the company and made a very positive impression on me.
thank you for your time, kindness and professionalism! ⭐️⭐️⭐️⭐️⭐️
Nathan Smith was very helpful over the…
Nathan Smith was very helpful over the two calls we had!
Wonderful service and quick.
Wonderful service and quick.
Thanks Connor Smith for making my renewal so easy and quick.
Brilliant service
I spoke with Ashanti Reid who was a pleasure to speak with and explained everything to me even when i got confused and needed help understanding she was very patient with me and kind. Keep helping people!
Thank you
Owen.
Quick and professional
We had to use Homelet in order to rent our property. Shirazul was our contact and he was super friendly and efficient. He called back when he said he would and made the whole process easy.
Very swift experience I had Thomas…
Very swift experience I had Thomas Kempson who helped us put some things into place and was always pleasant to speak to
Home insurance
As this is the first property I have rented it was very convenient to have Rachel from Homelet call me and offer their home insurance. She was very informative and led me through the entire process. My home insurance is now in place and it was so easy to set up and a weight off my mind at this busy time. Rachel was very professional and polite.
Jane
Great customer service
Spoke with Rachel to renew policy. She called me back at a time that was convenient for me, was very polite and helpful in answering all my questions. Great customer service.
Rachel was lovely and reassuring very…
Rachel was lovely and reassuring very kind to talk to :) thanks !!! :)
Absolutely perfect guidance all…
Absolutely perfect guidance all through to your new home!
Valentin Valeanu was great
Valentin Valeanu was great, took time to explain properly till we understood. Valentin was patient and kind and ansered all our questions.
Excellent guidance through the process…
Excellent guidance through the process of obtaining insurance, Connor Smith was particularly helpful.
I was assisted by Michael Brennan
I was assisted by Michael Brennan and the procedure was handled VERY efficiently and I was very happy with the great service.
I had a very good experience with Ashanti Reid at Homelet
I had a very good experience with Homelet, guided through all the options they offer by Ashanti Reid who was very helpful and provided clear information to help with the decisions.
Would definitely recommend to others!
Great
Had call from Rachel Harvey and she was very good at explaining things to me and answered any questions i had in very nice manner.
⭐☆☆☆☆
⭐☆☆☆☆
Very disappointing and frustrating experience with HomeLet.
Despite my continued cooperation throughout the referencing process, communication has been extremely poor. Messages left through the portal have gone unanswered, and I have been left unclear about what information or documents are actually required to complete the process.
The lack of communication and follow-up has caused unnecessary delays and has potentially resulted in financial losses. Applicants deserve clear guidance, timely updates and a professional service, rather than having to repeatedly chase for answers.
Unfortunately, my experience with HomeLet has been far below expectations. I would strongly encourage them to improve their communication, responsiveness and overall handling of referencing applications.

Antwort von HomeLet
Smooth Experience
My caller Nathan Smith was very well articulated and offered a smooth and friendly experience in going through policies and terms.
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