Homelet's online portal is currently not available so I phoned their customer service number. So pleased I did because I found out that I had two landlord insurance policies on the same property th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I honestly cannot praise Rachel highly enough. From start to finish, she has been great. Rachel was a pleasure to deal with. Very helpful, incredibly polite, professional and approachable. S... Mehr ansehen
Rachel Harvey did a good job today, had a nice experience with her setting up my policy with good explanation from options to payment plan it was a good call to set up my policy. Thank you
Connor Smith was very patient, clear and polite. I found the reading of the conditions in the insurance agreement difficult but not his fault as my hearingc is not of the best. Being able to have a co... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktinformationen
Vereinigtes Königreich
- customer.experience@homelet.co.uk
- homelet.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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⭐⭐⭐⭐⭐ Exceptional Customer Service
⭐⭐⭐⭐⭐ Exceptional Customer Service – Ashanti Reid
I would like to express my sincere appreciation to Ashanti Reid at Homelet for the exceptional service she provided while helping me arrange the home insurance for my new home.
From the very beginning, Ashanti was an absolute pleasure to speak with. She was professional, knowledgeable, patient and incredibly helpful, making what could have been a routine and potentially stressful process feel effortless and reassuring.
What particularly stood out was her wonderful ability to combine genuine professionalism with a warm, friendly and personable approach.
It's refreshing to speak with someone who makes you feel like a person rather than simply another customer or account number.
Ashanti is a genuine credit to Homelet, and I hope her dedication, kindness and outstanding communication skills receive the recognition they deserve.
Thank you, Ashanti, for making the experience such a positive and memorable one. It was an absolute pleasure speaking with you.
Five stars, thoroughly deserved! ⭐⭐⭐⭐⭐
I spoke to Rachel Harvey on the phone…
I spoke to Rachel Harvey on the phone today and she was very helpful read everything out in detail helped me make a good decision thank you
I really appreciate the time that the…
I really appreciate the time that the insurance agents took to understand the situation I was facing in the move between two properties, Rachel was very professional and efficient in finding the best solution for me.
Fast efficient insurance
Fast efficient insurance . Gives you peace of mind with rentals.
SHIRAZUL was very efficient in handling my insurance quiries and setting up my account.
Rachel Harvey did a good job today
Rachel Harvey did a good job today, had a nice experience with her setting up my policy with good explanation from options to payment plan it was a good call to set up my policy. Thank you
Excellent support
Excellent support, clear and concise
I honestly cannot praise Rachel highly…
I honestly cannot praise Rachel highly enough. From start to finish, she has been great.
Rachel was a pleasure to deal with. Very helpful, incredibly polite, professional and approachable.
She took the time to listen, answer questions, offer reassurance and make sure everything was dealt with as smoothly as possible. Her communication was fantastic.
Rachel is a real credit to HomeLet.
Thank you, Rachel!
Insurance Plan
Rachel was the customer service representative who attended to me and she took me through the process of getting an insurance plan suitable for my tenancy. Response to my email was prompt and I was given a clear break down of the processes involved in getting an insurance plan.
Thank you Connor Smith
Connor Smith was very patient, clear and polite. I found the reading of the conditions in the insurance agreement difficult but not his fault as my hearingc is not of the best. Being able to have a copy to read myself would have helped endormously.
I spoke with Enoch Biney to renew my…
I spoke with Enoch Biney to renew my policy. He was very polite, professional and helpful. He gave me a very good renewal price and i would defintely recomend homelet to anyone looking for a home insurance policy
Very helpful and friendly with a good…
Very helpful and friendly with a good attitude
Very direct and efficient.
Very direct and efficient.
Great customer service
I needed to take out an insurance policy and Rachel Harvey was very helpful talking me through the process. Great service from Homelet.
Valentin was friendly and professional
Valentin was friendly and professional. He Explained the options clearly, he even managed to pronounce my name correctly - much apprieciated!
Rachel Harvey was absolutely lovely
Rachel Harvey was absolutely lovely! She made arranging my renters and home insurance quick, easy and stress-free. Very friendly, professional and helpful throughout. Thank you, Rachel! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Changes/reviewing current policies
Homelet's online portal is currently not available so I phoned their customer service number. So pleased I did because I found out that I had two landlord insurance policies on the same property that an agent had incorrectly set up when I changed my email address.
Rob who dealt with this issue was efficient and effective. He cancelled the newer policy, set up a refund and resolved other more minor issues. He also rang back when requested. Very helpful!
Enoch Biney - Fantastic!
We recently had a very polite and courteous exchange with Enoch Biney regarding our insurance renewal, thank you very much!
Rachel was helpful and efficient
Fantastic customer service
I never expected to have a good time renewing home insurance but thanks to Ashanti Reid I really did! She made the renewal process an absolute pleasure and I hope I have her again next year as I had genuine fun
Rachel Harvey was really helpful in…
Rachel Harvey was really helpful in helping me set up my tenants insurance. She made the whole process smooth and easy and did not take long at all.
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