I have never been so poorly treated as a costumer. Since hiring greyhound they missed more bins than collected them. When I called to customer service they blame on me for not putting the bins out, wh... Mehr ansehen
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Das sagen Bewerter
Monthly fee went from €22 eur to €45 in the last 3 years. When the prices started to go up in 2022 they were saying it's due to fuel costs spike. The fuel prices dropped to their pre-war level now, an... Mehr ansehen
Unternehmen hat geantwortet
I've been with Greyhound for about two years and have always had good service. Recently, my bin was moved by workmen doing roadworks outside the house, and the collection was missed. I used the webcha... Mehr ansehen
Unternehmen hat geantwortet
No collection of black bin yesterday (Friday 24th) left out all day. Brown bin collected as normal early in the morning but no idea why my black bin wasn’t collected. No customer service over the week... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the fastest growing waste collection company in Dublin and collect waste from over 1,000,000 people. Greyhound has driven Ireland from the bottom of the European recycling table to the top with constant innovation and hard work.
Kontaktinformationen
Crag Avenue, D22 E718, Dublin 22, Irland
- 01 457 77 77
- info@greyhound.ie
- greyhound.ie
2.0
Mangelhaft
372 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Penalised for leaving- Greyhound
I contacted Greyhound to cancel my account to be told that they will charge my account €15 per bin to sanitise each bin. So that's €45 to sanitise and collect my bins- which are currently clean and empty. That's not a reason to return ever to a company that I have been with for 10+ years!
14. November 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hello Greg, we apologise for the inconvenience you have experienced with our service. We would like to assure you that we can look into this issue for you. Please provide us with your contact details so that we can discuss this with you. The best way to contact customer care is via live chat over on greyhound.ie.
love this Bin Company their so…
love this Bin Company their so understanding when comes to the loyality of their costumers, thry helped me so many times single mother with 3 children and got me on a plan that suited my self Cheap Also than most bin companies and yeah don't need a derict debt like other companies can use pay as you go witch is grand for people like my self, The Chap Martin was so helpful he lifted so much stress off my shoulders after the last few rough weeks I was crying with happy tears he was great honey to god,
Thanks So much Greyhound
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hi Megan, thanks for taking the time to leave us a review! We really appreciate your kind words and are glad to know that you're happy with the service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Living in Celbridge.Living in the back…
Living in Celbridge.Living in the back of a cul de sac .Its now becoming a habit that the collection staff ,if they cant get the truck reversed all the way back into the cul de sac ,are walking away and leaving me and others without a sevice .A service I and others are paying for.A small extra effort ,its not a brick wall they gave to climb just a few extra steps.They seem to be in a hurry to get out as quickly as possible.Its becoming ridicilous now at this point checking tx's to see if they managed this time or not.There are 3 other service providers calling to this estate ,they might be worth a call.A very dissatisfied customet
4. November 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hello Vincent, we apologise for the inconvenience you have experienced with our service. We understand the frustration caused by the missed collection of your bins. We would like to assure you that we can look into this issue for you. Please provide us with your contact details so that we can discuss this with you. The best way to contact customer care is via live chat over on greyhound.ie.
Great service, no hassle
I just had to leave a review after Greyhound came back for my bins after I forgot to put them out (again!) The lads are always polite and helpful even on rainy days like this, always with a wave hello and never leave a mess or debris behind. Highly recommend, 5 star service.
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hi Tori, thanks for taking the time to leave us a review! We really appreciate your kind words and are glad to know that you're happy with the service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Bins not collected for over a month Greyhound dragging their feet.
For the 5+ weeks Greyhound has only been picking up one black bin. The other two have been left uncollected as they discontinued their collection. They were contacted last week and although it is clearly THEIR MISTAKE they keep talking about 3 working day so it wont be till nearly a week for them to sort it out that is if they collect on time (we were told will be collected monday never happened). In the meantime the bins are overflowing on the curb posing a H&S hazard (pictures of the situation were provided to them). No taking any responsibility whatsoever. In addition to sort out their mistake it will take five working days so the bins wont be collected on Monday when they are due.!!
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hello Jay, we apologise for the inconvenience you have experienced with our service. We understand the frustration caused by the missed collection of your black bin. We would like to assure you that we can look into this issue for you. Please provide us with your contact details so that we can discuss this with you. The best way to contact customer care is via live chat over on greyhound.ie.
Hello I got a message that my price…
Hello I got a message that my price will increase of 3€. I chated with the Team and they told you are a loyal customer and you so not pay it. Ok I was happy. But now I had a look and I pay the 3€ more sice 3 month. I will cancle and go to Citybin. My customer Nr is 6970002.
1. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hello Markus,
We’re very sorry to hear that you feel this way. This is never the experience we want for any of our customers. We’d really like the chance to understand what went wrong and see how we can help make things right.
Please don’t hesitate to contact our customer care team on 01457 7777 or email us at info@greyhound.ie with more details. We’re here to listen and assist in any way we can.
Greyhound are a disaster
Greyhound are a disaster. Constantly throwing the empty bins anywhere often blocking access to driveways. After sending them photographs they said they would improve but once again my drive was blocked by 4 empty bins. I cancelled my subscription and they said it would take 5 to 7 weeks to issue a refund cheque!!!
13. September 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
We apologise for your negative experience,. The core of our company pledge is to provide quality service and it appears we have not met that standard in your case. It is our goal to deliver extraordinary customer service excellence and we regret that was not achieved with your subscription.
We have taken note of your feedback regarding the bin placement and will work on updating the instructions with our team collecting in your area. We appreciate you bringing this issue to our attention and hope it can be resolved soon.
Additionally, please accept our apology regarding the delay of issuing a refund cheque for your subscription cancellation. We will ensure it is issued as soon as possible.
Thank you again for taking the time to review us and share your feedback.
ZERO STARS
Its beyond shocking hie bad the service is. With them 10 weeks now and every week I have to ring as bins havent been collected. Have been speaking to a manager who assured me the problem would be fixed. Again today my bins haven't been collected. Avoid this company
9. September 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for bringing this to our attention, Jo. We take great pride in providing the highest quality service to our customers and it appears we have not met your expectations.
Please be assured that we are taking steps to ensure that this won't happen again in the future. We sincerely apologise for any inconvenience this situation has caused and appreciate your continued patience while we work hard to resolve this issue. Please do not hesitate to reach out if you would like an update or have any further questions about the status of your bins. Thank you again for bringing this matter to our attention - as always, we very much value your feedback.
well i get a text each time to put bin…
well i get a text each time to put bin out at 630am so i did that and my brown bin was left outside the house so wwhats the point in me doing that if you don't collect them sorry just annoyed .can you please see why it was left and everyone else was emptied
23. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving your review, Stephen. We're sorry to hear you were disappointed in our service and want to assure you that this is not how we want our customers to feel.
We apologise for any inconvenience and are grateful for your patience as we strive to improve our customer satisfaction and delivery processes. If there is anything else that Greyhound Recycling can do, please don't hesitate to reach out again and let us know!
Antwort von Greyhound Household Recycling
Thank you for taking the time to review Greyhound Recycling, Christophe! We appreciate your feedback and are delighted that we could help resolve your query quickly. Our goal is to provide fast and friendly customer care so that our customers have an excellent experience.
We're glad that we could assist you in a timely manner and hope to welcome you back soon! If you have any questions or concerns in the future, please do not hesitate to let us know.
Exceptional Service and Hassle-Free Waste Management!
I cannot recommend Greyhound Recycling enough! Their service is exceptional, and they have made waste management a breeze for me. The team is professional, friendly, and always willing to go the extra mile. They handle collections with precision and timeliness, ensuring that my bins are emptied without any hassle. I am truly impressed with their commitment to customer satisfaction.
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for your generous feedback, Sanjay! It is always rewarding to hear that our customers are pleased with their experiences. Our team works hard to ensure all collections are managed with accuracy and efficiency, and we're so glad that you have felt supported in having a stress-free waste management process. Your kind words have been passed on to the Greyhound Recycling team – they'll be sure to appreciate it.
We look forward to helping smooth the way for you in the future - please don't hesitate to contact us if there's anything else we can do for you.
Incapable of removing bins
We have recently moved out of our rental house so have terminated our contract with Greyhound and they were going to collect our empty bins - we had to pay extra for them to be emptied.
It takes Greyhound 3-5 working days to collect/remove the bins and the bins were right in front of our house the entire time. However, we still received a text message saying that the bins could not be collected because they were 'not accessible'.
We have to wait another 3-5 working days for the next attempt now and who knows if they will collect them or not...
Please be advised that this process of getting bins removed can take a long time with Greyhound so plan accordingly!
16. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hi Roeland, thank you for your review. We apologise that the recent collection of your bins did not go as smoothly as expected. Rest assured, it is our priority to ensure your bin is collected.
We value your feedback and will continue striving to improve our services so that more customers like you can benefit from them. Thank you again for sharing your experience with us, we hope you had a positive move and wish you all the best in your future!
The service is getting more and more…
The service is getting more and more expensive. I joined 1 year ago with a deal of €17.99/month and now I'm paying €28/ month.
14. August 2023
Antwort von Greyhound Household Recycling
Dear Alexandru,
Thank you for taking the time to review Greyhound Recycling. We are sorry to hear your experience has been less than satisfactory so far.
We strive to be as transparent and fair as possible with our pricing and we understand increases in price can come as a surprise. Our prices do increase depending on market demands and increases in costs.
We hope this experience hasn't deterred your opinion of us, if there's anything else we can do please don't hesitate to reach out, even if it just a question or conversation about pricing. Thank you for your continued support.
I like that you remind me of what bins…
I like that you remind me of what bins r due to go out and you always come at about the same time.l don’t like yr prices as I think there’s better deals out there which I’ll change to.I’m away at the moment.
14. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving your review regarding Greyhound Recycling, Mary. We truly appreciate your feedback and are sorry to hear that the pricing is no longer working for you.
We pride ourselves on providing an efficient and reliable recycling collection service to our customers, with reminders of bin due dates included as part of the service. Please feel free to get in touch so we can discuss your plan.
Thank you again for being a customer of Greyhound Recyling!
Joke of a company.
Joke of a company.
Sign a new contract with unlimited allowance on brown bins. Next two weeks my bins weren't taken.
Told its to heavy. When i never had problems like that before new contract. I'm only a small guy and easily brought bin out to be collected yet its to heavy for these big trucks.
More waffle.
14. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for bringing this to our attention, Colin. Your feedback is important to us and we apologise that your experience has been a negative one. Our team works hard to ensure all customers receive the service they expect from us so it's very concerning that your bins have gone untaken these past two weeks.
Please do reach out by email and provide us with your account details and we'll investigate the matter.
Thank you again for taking the time to address this with us, Colin.
I find the service good
I find the service good
There are better deals for new than existing customers though which may lead customers to look elsewhere over time.
13. August 2023
Antwort von Greyhound Household Recycling
Thank you for your feedback, Andrew! We are glad to hear you find our service good and appreciate that you took the time to review us.
At Greyhound Recycling, we strive to offer competitive prices and deals for both new and existing customers alike in an effort to show how much we truly value each of our customers. I will be sure to pass along your insight regarding pricing for returning customers so we can continue providing exceptional services.
We hope you continue choosing us as your preferred recycling option and look forward to serving you again soon.
Very reliable
13. August 2023
Antwort von Greyhound Household Recycling
Dear Derek,
Thank you so much for your positive review of Greyhound Recycling! We really appreciate you taking the time to share your experience with us.
At Greyhound Recycling, customer service and reliability are our top priorities. We pride ourselves on providing a level of customer service and satisfaction that is second to none, and it's great to receive such positive feedback from our customers.
We look forward to continuing to provide excellent service in the future. If there is ever anything else that we can do for you, please do not hesitate to reach out. Thank you again for choosing Greyhound Recycling!
We dislike the unpancutual of time…
We dislike the unpancutual of time ,there is no fix time of collecting bins
1. August 2023
Antwort von Greyhound Household Recycling
Thank you for sharing your feedback on Greyhound Recycling, Zubair! We appreciate all the comments we receive and value your opinion. We understand that a consistent collection schedule is important for you to manage your recycling needs, and we apologize for not meeting your expectations on that front.
We would love an opportunity to chat with you more about our services so that we can see how we can make the experience better.
Once again, thank you for taking the time to leave us a review and telling us how we can improve our service. We want all of our customers to be completely satisfied and hope we can help turn this experience around for you.
Failure to collect bins
For the last three months, for every second green bin collection our bin is not collected despite being outside our house. Each I time I call and a separate pick up is arranged. The third time I asked them why it keeps happening and twice I was promised a call back which didn’t happen, also this week, for the follow up pick up they refused ti collect the bin as it was just inside our gate (as instructed) and we had to put in on our pavement for a second collection. Why is this happening?!?!?!
6. August 2023
Antwort von Greyhound Household Recycling
Hi Rita, thank you for taking the time to review Greyhound Recycling and bring your experience to our attention. We apologize that we have not been able to consistently provide the service to meet your expectations over the past few months.
We take customer feedback very seriously and would like to connect with you directly if possible. Please feel free to reach out using the contact information on our website with additional details we can use in order to better understand your situation so that we may make it right.
We value your patronage and appreciate your feedback and look forward to hearing from you soon!
You are raising your prices again.
You are raising your prices again. I didn't notice that the contract with you was renewed in a year (without notifying me) and now I can't disconnect from you and take out of my bread money to pay you.
I called you and you gave me a €1 discount!! yes €1 !!!
I will publish it everywhere.
30. Juli 2023
Antwort von Greyhound Household Recycling
Thank you for your feedback, Marian.
We understand that cost is a major factor in any business decision, so we strive to make our services as affordable as possible without sacrificing quality of care. I'm sorry that your contract was renewed without notifying you beforehand and apologise for any inconvenience this has caused. We want to make sure our customers have the absolute best experience with us and are always willing to assist them if they are unable to continue using the service due to financial reasons.
If there is anything we can do to help, please do not hesitate to reach out to us at any time.
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