I have never been so poorly treated as a costumer. Since hiring greyhound they missed more bins than collected them. When I called to customer service they blame on me for not putting the bins out, wh... Mehr ansehen
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Das sagen Bewerter
Monthly fee went from €22 eur to €45 in the last 3 years. When the prices started to go up in 2022 they were saying it's due to fuel costs spike. The fuel prices dropped to their pre-war level now, an... Mehr ansehen
Unternehmen hat geantwortet
I've been with Greyhound for about two years and have always had good service. Recently, my bin was moved by workmen doing roadworks outside the house, and the collection was missed. I used the webcha... Mehr ansehen
Unternehmen hat geantwortet
No collection of black bin yesterday (Friday 24th) left out all day. Brown bin collected as normal early in the morning but no idea why my black bin wasn’t collected. No customer service over the week... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the fastest growing waste collection company in Dublin and collect waste from over 1,000,000 people. Greyhound has driven Ireland from the bottom of the European recycling table to the top with constant innovation and hard work.
Kontaktinformationen
Crag Avenue, D22 E718, Dublin 22, Irland
- 01 457 77 77
- info@greyhound.ie
- greyhound.ie
2.0
Mangelhaft
372 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Have to go looking for the bin…
Have to go looking for the bin everytime it’s emptied it’s likely to be anywhere on the road, paying enough for a service to have a little bit of regard to where their put after being emptied and it’s not only mine the bins are left at the side of the road blocking driveways etc, numerous times I’ve seen people have to get out of their cars to move them
9. August 2023
Antwort von Greyhound Household Recycling
Thank you for your review, Mandy. We apologise if your recycling bin has been inconveniently placed after being emptied. We strive to make sure our bins are discreetly placed after servicing and understand how frustrating it can be when they are obstructive or difficult to find. We appreciate you bringing this to our attention and we'll definitely look into this further with our team.
We value your input as feedback from customers like you helps us improve our service standards in the future. If there is anything else we can do for you, please do not hesitate to reach out.
Can't find any faults
Can't find any faults. Reasonable price with no yearly fee and only pay weight on black bin as collected. Have never had collection issues.
31. Juli 2023
Antwort von Greyhound Household Recycling
Thank you for your 5-star review, Caron! We are elated to hear that Greyhound Recycling has been meeting your needs. We always strive to provide efficient and reliable services at an affordable cost. We are proud to be able to meet our customers' needs without a yearly fee.
We are delighted you have had no issues with collection, as this is of utmost importance to us. We work hard every day to ensure everyone's bins are collected regularly and timely. Thanks again for your review - it means a great deal to us!
Bin replacement …
A week ago my grey bin got damaged during bin collection. I contacted Greyhound and I had a new bin within 5 days as promised.
10. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving us such a glowing review Jim! We truly appreciate your feedback.
At Greyhound Recycling, it's our mission to ensure all our customers receive the highest quality service. We are pleased to hear that you experienced fast and efficient service with the delivery of a new bin within 5 days as promised.
We value customer satisfaction and we hope you will continue to choose Greyhound Recycling for all your waste management needs. Thank you again for taking the time to leave us this review and if there is anything else we can do for you, feel free to contact us at any time.
Any time I phoned to check anything…
Any time I phoned to check anything staff were always helpful
10. März 2023
Antwort von Greyhound Household Recycling
Dear Deirdre,
Thank you for taking the time to leave us such a glowing review about Greyhound Recycling! We are incredibly proud of our customer service team and are so happy to hear that they have been so helpful in meeting your individual needs. We truly appreciate your feedback, as we strive to ensure each and every one of our customers receives the best possible service.
Antwort von Greyhound Household Recycling
Thank you for your review, Jean! We are so excited to hear that our text reminders have been helpful in keeping track of your waste schedule. We understand how busy life can get and the human factor is very important when it comes to managing recycling collections. That's why we place such a strong focus on personalised customer service!
We're thrilled that we could meet your needs and hope that our other services, such as our available free educational resources on all things waste-related, continue to help develop a more sustainable future for everyone. Your feedback is always appreciated and we look forward to hearing from you in the future.
Collections are not done again
Collections are not done again ! have to call every 2 weeks to have it collected
3. August 2023
Antwort von Greyhound Household Recycling
Thank you for review of Greyhound Recycling, JMA. As leaders in the recycling industry, we strive to ensure our customers are delighted with our service.
We are sorry to hear that you have had trouble obtaining collection and apologise for the inconvenience this has caused you. To get a prompt resolution, please call our customer service line and one of our team members will be eager to help. We value all of our customers input and appreciate your feedback will help us make sure everyone is confidently served with convenience and efficiency. Thank you for being a valued part of the Greyhound family.
Could be better
Out of the blue skipping collection, especially the brown bin (the most smelly), every now an again raising the monthly fee, for “out of hand” reasons, which I would understand better if it came with some improvement on the service. But yet, facing scenarios as described
12. Juli 2023
Antwort von Greyhound Household Recycling
Hi Jaline, thank you for your feedback. We're sorry to hear that the collection of your brown bin has been sporadic.
We strive for 100% customer satisfaction and we take all feedback into serious consideration when making changes to our services. We appreciate your patronage and would like to thank you for taking the time to provide us with your opinion.
If there is anything further we can do please let us know, we'd be more than happy to help.
Bin men mix up bins and leave our bin…
Bin men mix up bins and leave our bin at neighbours which causes confusion for all… or they leave bins in front of our driveway which is dangerous as we live on a main road
12. August 2023
Antwort von Greyhound Household Recycling
Thank you for your feedback, Sinead. We appreciate customer reviews and take all feedback seriously.
We want to make sure that we provide a safe and friendly service so please get back in touch with us if any similar issues arise in future.
Thank you again for taking time to give us your helpful review!
Great service and price.
11. August 2023
Antwort von Greyhound Household Recycling
Thank you so much for your kind review, Anthony! We're thrilled to hear our services have met and exceeded your expectations. Your satisfaction is our top priority here at Greyhound Recycling and we sincerely appreciate being able to provide you with a seamless, affordable service.
We take great pride in the work that we do and it's wonderful to receive such feedback from our loyal customers. Please don't hesitate to contact us again if you ever have any questions or concerns about our offerings in the future! Thank you for choosing Greyhound Recycling - we hope you have a great day!
Good reminders by text
Good reminders by text. Poor cuservice on phon when trying to get replacbon
12. August 2023
Antwort von Greyhound Household Recycling
Dear Margaret, we are delighted to hear that our text reminders for Greyhound Recycling were helpful to you. We take pride in providing the most user-friendly service and are glad to know you've had a positive experience!
We are also continuously working on improving our services and processes. If there is anything else we can do to make your experience more convenient, please don't hesitate to let us know. We value your feedback and thank you for taking the time to write a review about our services.
I’ve been offered a cheaper service for…
I’ve been offered a cheaper service for the same service I’m getting from you and it’s not just a new sign up free deal. I’ve been on numerous calls about this and am disappointed in the chats I’ve had
7. August 2023
Antwort von Greyhound Household Recycling
Thank you for bringing this to our attention Laura. We take issues such as these very seriously and we would like to apologize that you haven't been provided with the level of service that meets your expectations. We always strive to provide the best value, customer service, and overall experience for our customers.
We would be more than happy to review all of your concerns on a personal level so that we can address them properly and ensure that you have the full benefit of our services. Can you please provide us with more details so that we can investigate further?
We value your feedback and we look forward to hearing from you soon.
3 times my bins where not emptied when…
3 times my bins where not emptied when I left them out. I have to ring the company and even after that my green bins where not emptied as promised over the phone.
4. August 2023
Antwort von Greyhound Household Recycling
Thank you for giving us feedback, Diana and we apologise for the difficulties you experienced.
We assure you that we take each of our customer’s cases seriously and treat them with utmost importance to ensure a satisfactory service. It is not in the standard of Greyhound Recycling's service to have bins left unmoved .
We understand your frustration with this issue and want to ensure that all our customers have a positive experience with our service. We look forward to providing you with a dependable waste disposal service and thank you again for bringing this issue to our attention.
Antwort von Greyhound Household Recycling
Dear Paul, thank you for taking the time to leave this review. We take pride in providing the most user-friendly service and are glad to know you've had a positive experience!
We are also continuously working on improving our services and processes. If there is anything else we can do to make your experience more convenient, please don't hesitate to let us know. We value your feedback and thank you for taking the time to write a review about our services.
A listening real ear.
A listening real ear at the end of the phone line carried out with courtesy and understanding when I called Greyhound in june last , nowadays that service is so rare. Well done Greyhound.!
21. Juni 2023
Antwort von Greyhound Household Recycling
Thank you so much for your kind review, Frances. We are thrilled to hear that you had a pleasant experience with us. It is always our goal to provide top-notch customer service, and it's wonderful to see that we have been successful in doing exactly that with you.
We strive to ensure each and every one of our customers feels listened to and respected during interactions with us. We appreciate the time you took out of your day to provide feedback about your experience and will keep up the good work!
Refuse collected on time
Refuse collected on time.
Bins always replaced properly
We are satisfied
9. August 2023
Antwort von Greyhound Household Recycling
Hello Lorraine, thank you so much for taking the time to share your opinion about Greyhound Recycling! We are thrilled to hear that you've been satisfied with our services.
At Greyhound Recycling we strive to always provide a quality service to all our customers and it's great that we have met your expectations regarding the collection of refuse and replacing of bins.
We hope to continue providing excellent customer experience in the future. Thank you once again for your kind words and have a wonderful day!
I think grey hound is to expensive when…
I think grey hound is to expensive when I first went in with them it was 10 euro then it was 16 euro now it’s 31 euro I’m a pensioner and can’t afford it
10. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thanks for letting us know about your experience with Greyhound Recycling, Pauline.
We understand the importance of offering our customers affordable waste management options, and this is something we take very seriously. Our team strives to provide services that are value for money at competitive rates.
Thank you again for bringing your experience to our attention. If there's anything else we can do please let us know.
Just moved here to Dun Laoire last…
Just moved here to Dun Laoire last September. Really impressed that Greyhound do our road collection at 6am. Minimum disruption. Excellent, reliable service. No debris or rubbish left behind
9. August 2023
Antwort von Greyhound Household Recycling
Thank you for taking the time to review our services Louise. We are so pleased that we were able to provide an excellent and reliable service to you at Greyhound Recycling, and that it has caused minimal disruption in your new neighbourhood.
We always strive for the best when it comes to customer service - and we are heartened by your appreciation for our commitment to leave no debris or rubbish behind.
On behalf of all the team here at Greyhound Recycling, thank you again for your 5 star rating!
Great service
Reliable service and when there was a period when bins were not being put out for collection I was contacted to check that everything was ok.
9. August 2023
Antwort von Greyhound Household Recycling
Thank you for sharing your positive feedback! We greatly appreciate your kind words about our reliable service and proactive approach to ensuring your satisfaction.
At Greyhound, customer satisfaction is at the heart of everything we do. We understand the importance of providing a dependable waste collection service, and we're thrilled to hear that we have consistently met your expectations.
We take pride in going the extra mile to ensure that our customers' needs are met. When we noticed a period where your bins were not being put out for collection, we took the initiative to reach out and check if everything was alright. Your well-being and convenience are our top priorities, and we want to make sure that each collection is carried out smoothly.
Your positive experience is a testament to our commitment to excellence, and we're humbled that you've taken notice. We value your feedback and strive for continuous improvement. If there's anything else we can assist you with or if you have any suggestions, please don't hesitate to reach out to our dedicated customer support team. They're always here to ensure that your waste management experience remains hassle-free.
Once again, thank you for choosing Greyhound. We truly appreciate your support and look forward to serving you with our reliable and customer-focused services in the future.
Good Service
Collection service is very reliable, but even though we put bins out the night before, sometimes it is evening before they are collected. The price is also high.
9. August 2023
Antwort von Greyhound Household Recycling
Thank you for your kind words Paul! We're grateful to have earned a four-star rating from you. We believe in providing our customers with the top quality waste management services possible, and we are delighted to hear that our collection service is reliable.
We appreciate your support. Thank you again for trusting us!
Antwort von Greyhound Household Recycling
Dear Louise,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that our waste collection service has consistently met your expectations, even on bank holidays.
At Greyhound, we prioritize customer satisfaction and convenience. We understand the importance of reliable and timely waste collection, regardless of holidays or special occasions. We're delighted that our dedicated team has been able to ensure that your bins are collected without interruption, providing you with a seamless experience.
Your kind words serve as a testament to our commitment to excellence. We are proud to have exceeded your expectations and appreciate your recognition of our efforts.
As we continue to strive for continuous improvement, your feedback is invaluable. If there is anything else we can assist you with or if you have any further comments or suggestions, please feel free to reach out to our customer support team. They are always here to help and ensure that your needs are met.
Once again, thank you for choosing Greyhound.
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