I had old share certificates in my file with an address we lived at 20 years ago and wanted to check whether they were valid. Sushruthi was very patient and thorough and spent time searching on my beh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
An account has been created for my RSU through the AST portal. But when I try to reset my password (which is the last step to access my account), no OTP is ever sent to my email (email works since I c... Mehr ansehen
Unternehmen hat geantwortet
I was at a loss as to how to introduce an account and to list my assets. I am just so grateful to: Tushar Gupta Customer Experience Representative UK Shareholder Services Equiniti Group, becaus... Mehr ansehen
Unternehmen hat geantwortet
I had a call with respect to shareholdings of my late parents and Sushruthi was so helpful in confirming what we need to do. She went above and beyond what I would have expected by patiently confirmin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Equiniti manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business. Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 14 years. Today we hold 9.2m shareholder records and pay around £34bn in dividends each year We look after 1.1m share plan participants. We process over 3m transactions annually across our platforms.
Kontaktinformationen
Vereinigtes Königreich
- equiniti.com
Achieving Success Together
4.3
Hervorragend
2298 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Migraine inducing customer service
Migraine inducing customer service. Long wait times to get bounced between as many Indian call centres as possible who either say they can't do anything or that list of as many different scenarios and options as possible rather than just answering whatever basic question you might have. I called up and said "my sharesave is maturing today, this is the option I have selected, how long will that take" and all I got was bounced around or told dozens of different scenarios for the shares even though I explicity said at the start what I wanted and had selected. Then when you do finally get the shares you get battered with fees and long wait times for actions other companies do for free quickly. Nightmare company.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Equiniti
We appreciate your feedback and are sorry to hear about the difficulties you experienced with our customer service and the share process. We'll investigate the long wait times and communication issues you encountered, as well as the fees and processing times. We're committed to improving our service.
Antwort von Equiniti
We're glad Aheli resolved the complex issue. Thank you for sharing your positive experience with us; we appreciate it.
Excellent service
Excellent service. Knowledgeable, patient and very helpful. Completely satisfied with the outcome.
30. April 2026
Antwort von Equiniti
We're happy to hear that our team was knowledgeable, patient, and helpful, resulting in excellent service. We appreciate your complete satisfaction and feedback!
Most Helpful!
I had several cases of tracing old shareholdings dating back to 2006 and in each case the issues were resolved quickly and efficiently.
30. April 2026
Antwort von Equiniti
We're happy to hear that your cases of tracing old shareholdings were resolved quickly and efficiently. Thank you for sharing your positive experience with us.
Antwort von Equiniti
We're so glad that our phone support was helpful and that we could guide you through the process. Thanks for your positive feedback!
Tushar was very helpful with my request…
Tushar was very helpful with my request for a change of address.
28. April 2026
Antwort von Equiniti
We're happy to hear that the address change request was handled well. We appreciate your positive feedback and your time.
Antwort von Equiniti
We appreciate your positive feedback regarding the advisor's professionalism, patience, and friendliness; we are happy to hear that.
Excellent customer service
Yes, the customer representative was very pleasant and curtios.
She took through step by step and clarified all trading conditions before my acceptance
29. April 2026
Antwort von Equiniti
We're happy to hear that our representative was pleasant and clearly explained the trading conditions. We appreciate you sharing your positive experience with us!
Excellent Service from The Advisor.
The Advisor was extremely helpful. Nothing was too much trouble, and he was happy for me to take my time, whilst waiting patiently for my next question.
29. April 2026
Antwort von Equiniti
We're happy to hear that our advisor was extremely helpful and patient, ensuring all your questions were answered. We appreciate your positive feedback!
the adviso was very pleasant and helpful
28. April 2026
Antwort von Equiniti
We appreciate you sharing your feedback. We are so glad to hear that you found the advisor pleasant and helpful during your visit.
Friendly and patient service
PITOKA CHOPHY was extremely helpful and patient in trying to track down some historical information and then point me in the right direction.
28. April 2026
Antwort von Equiniti
We're happy to hear that our team member was helpful and patient while assisting you with your research. We appreciate you taking the time to share your positive experience!
The agent
The agent, Kevin dealing with my query was excellent. Very knowledgeable and polite
28. April 2026
Antwort von Equiniti
We're so happy to hear that the agent who dealt with your query was knowledgeable and polite. We appreciate the positive feedback.
Trying to sell my dead dads shares
Trying to sell my dead dads shares
Trying to sell my dead dads shares, absolute nightmare of paperwork and QR codes, and paper forms, and back and forth.
Looking at £200 of fees for a few thousands worth of shares.
AVOID THIS COMPANY.
Edit: I don't believe you are going to review anything.
Basic usability testing on the forms you send out would highlight numerous issues, which you clearly haven't done & can't be bothered to do.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equiniti
We're sorry to hear about the difficulties you've experienced while trying to sell your shares. We appreciate your feedback and will review our processes to improve the experience.
I wish I could give zero stars
I wish I could give zero stars. I'm still having the same issue. No one is assisting me. I made about 50 calls in 3 months. All they do is come on here and say someone will look into it. It's all for show on trust pilot. They are not helping. It's causing me depression. I do not know what else to do. I've lost money due to them. I called, I messaged. I got the employer to reach out to them. It's 3 months of nightmare. I don't understand how they are regulated. I'm losing my mind. Someone tell me how I can get the regulators to intervene as what they are doing to me is in breach.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Equiniti
We're very sorry to hear about the issues you're experiencing and the frustration this has caused. It's not the experience we want for anyone. We'll investigate this immediately to see how we can help resolve this for you. Thank you for bringing this to our attention.
Antwort von Equiniti
We appreciate your positive feedback and are so happy to hear that you found our service efficient and professional.
I received prompt and clear advice as…
I received prompt and clear advice as well as a correction of an address error
27. April 2026
Antwort von Equiniti
We're so happy to hear that you received prompt, clear advice and that we corrected the address error. We appreciate your positive feedback!
Advisor was professional whilst dealing…
Advisor was professional whilst dealing with my enquiry
27. April 2026
Antwort von Equiniti
We appreciate you sharing your feedback. We're so happy to hear that our advisor was professional while assisting with your enquiry.
Very good service
Very good service. He listened to my query and then proceeded to help me through rectifying same. He was very patient.
27. April 2026
Antwort von Equiniti
We're happy to hear that our service was very good and that our team member listened to your query and helped you through rectifying it with patience.
Short wait time knowledgeable help.
27. April 2026
Antwort von Equiniti
We're happy to hear that you found our team helpful and efficient. Thank you for your positive feedback!
No waiting to be connected ,very…
No waiting to be connected ,very helpful and polite person who answered my queries.
27. April 2026
Antwort von Equiniti
We're so happy to hear that you were connected quickly and that our team member was helpful and polite in answering your questions.
So funktioniert Trustpilot
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Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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