Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Would highly recommend Donald Ross. They kept us informed every step of the way during the selling process. Rachel was our point of contact and we found her to be knowledgeable, efficient and court... Mehr ansehen
After living in the same property for 67 years I decided to sell. All Donald Ross staff gave me excellent customer service, from the valuation carried out on 20th March, and an offer accepted on 9th A... Mehr ansehen
Excellent service from the residential sales team in Ayr who managed sale of our two properties. Maureen and Nicola were incredibly helpful and guided us through the sales process to ensure everything... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Donald Ross estate agents Ayrshire believe in high quality, individual service for every customer whether buying, selling or letting properties in Ayrshire
Kontaktinformationen
Beresford Terrace 1, KA7 2ER, Ayr, Vereinigtes Königreich
- 01292 288222
- office@donaldross.co.uk
- donaldross.co.uk
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Excellent Customer service
Everyone is very professional and friendly. Managed to book appointment on Sunday. All the information provided on time.
Outstanding
From my first telephone call enquiring about the property, everyone I dealt with was completely professional. They answered questions and were so helpful when my friend viewed the property on our behalf. They were also able to recommend a fantastic solicitor and advised us the whole way through the process. I would certainly recommend Donald Ross Residential.
Best experience of viewing a house we've had !
We viewed a house on a Sunday, a week ago, & were shown around the property by Claire from Donald Ross. We have to say how lovely Claire was, with our endless questions being answered with honesty, & patience ! We were fortunate enough to have our offer accepted by the seller, & we want to thank Claire for turning out on a Sunday, to do viewings. IF we ever moved again, & had to sell, we would only ever turn to Claire to help us. What an asset she must be to Donald Ross. Once again a big thank-you Claire . Tim & Marion
Have recently sold with Donald Ross and…
Have recently sold with Donald Ross and was impressed with the staff and service from the beginning. Tracey was very ambitious about what sales figure could be achieved from the property and we were well advised as to how to show our property off in the best light. Both Tracey and Claire helped us with viewings and we were able to secure an offer within two weeks. All staff were very good to deal with on the phone and by email. Helen had a very reassuring manner in particular. Would definitely recommend.
Seamless Experience.
Seamless Experience.
The Donald Ross team were great from start to finish. Previously dealt with them to sell my flat and it was a no brainer to go back when selling my house.
Whole team has been very helpful throughout and a pleasure to deal with. Stand out point for me has been Phil from Ginger Square Media. Kindly done the exterior and interior shots on 2 different days for me, and was happy to show me the photo's and how they would be created. Great experience, would recommend without a doubt.
We sold our flat with Donald Ross…
We sold our flat with Donald Ross and had the pleasure of liaising with Tracey, Helen and Jacqueline. The service was professional from start to finish and communication was excellent. As previous reviewers have noted, we felt like a valued customer. I would have no hesitation in recommending Donald Ross if you are looking to sell your property.
We viewed a property with Claire
We viewed a property with Claire, she made us feel comfortable immediately and allowed us plenty of time to view the home and had every answer to all our questions. Great local knowledge and advice from the start! Following on from this, we have needed extra help and advice which Claire was amazing at assisting with. If you want something done, speak to Claire!
One of the best in the business!
Communication was top notch and always had the answer for me. Really felt like a valued customer throughout the process. Certainly one of the best in the business as I had looked at multiple properties during the process which many of were shown by Donald Ross. 5 star 🌟
Service and advice second to none.
An excellent team effort by everyone involved.
An excellent team effort by everyone involved . Bought and sold a house with Donald Ross, the whole process was easy from the first point of contact and everyone was so professional and helpful. The most impressive thing was that if you phoned the office no matter who you spoke to from the sales to the Manging Director they were all equally as helpful.Highly recommend using this estate agent.
Excellent Service
Excellent service from both Tracey and Jacqueline. Thrilled with their efficiency and prompt service. Would like to thank Donald Ross for getting an offer so quickly.
Donald Ross have the full package
Donald Ross have the full package. Professional, great customer service and nothing to be a bother. I have dealt with Donald Ross a few times over the years and would highly recommend them as one of the top estate agents in Ayrshire. Can’t praise them enough.
July review
On the whole the selling process delivered a good outcome and the full team in general done a good job.
I would have however liked more guidance on the process as I was very new to the selling experience.
Would definitely reccommend!
Donald Ross were quick, professional and reliable. They dealt with queries quickly and took a lot of the stress out of the process. I bought and sold with Donald Ross and had no issues at all. I was so pleased with the price I got for my property and the brochure was fantastic. Would highly recommend.
Incredible Experience… Highly Recommend
Wow, what an experience. Before Fraser arrived at our home to start the process, we were anxious, however Fraser instantly put us at ease. Understanding that this was a home we had put ally of work into and had a long standing emotional connection too, he spoke of all the features that made this house our home. After deciding it was time to continue with the process and put our property on the market, we were delighted to work with Maureen.
Maureen is such a positive energy, she made sure we were kept up to date with every step of the process. Despite our house being sold in a very short period of time, Maureen kept it as stress free as possible ensuring we were comfortable and supported when accepting an offer.
We have worked Donald Ross in the past to sell and buy a home, and would highly recommend them to anyone who asks.
Hopefully our next move will be our forever home, but if not we know where we will go to help us in the next great adventure.
First time using Donald Ross
First time using Donald Ross, can't praise the Ayr team highly enough for guiding us through the sale of our property, very professional with great levels of communication and experience which I would rate as first class, particular appreciation to Nicola & Maureen who are an asset to Donald Ross.
First move to Ayrshire
Really pleased with the informative way that Grace was able to impart her knowledge on buying a bungalow in an area we knew very little about. The transaction was very swift and we look forward to moving from Glasgow soon
Thanks again
Excellent service from all involved
Excellent service from all involved, Helen, Maureen, Nicola & Taylor. Selling my mums property was so easy with the help from all at Donald Ross. I could recommend them enough.
Thanks again to everyone.
We had a very pleasant experience on…
We had a very pleasant experience on the recent purchase of our forever home. The agent who showed us round, was great and made everything as simple and straight forward as possible. We cannot thank Claire enough and excited for our next chapter!
Had a positive experience with Donald…
Had a positive experience with Donald Ross on the sale of our house. The viewings were handled by the agents, which is a plus point with small children making the process a much more pleasant experience.
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