X1 Sales & Lettings Bewertungen 

My experience off being shown around and any questions I had with Elisha was spot on she new her stuff was on time and was polite so all round good experience the studio was just little to small and the 1 bedroom flat was nice but I decided I wasn’t going to take it as I had seen something else I liked better but X1 sales good letting agency would highly recommend them.

Elisha was amazing ! so helpful throughout viewings and process. really put us at ease

X1 has always been a lovely company to work with, and I have been for three years running as summer staff. The staff are bubbly, knowledgeable and really care about their tenants and landlords. I would particularly like to mention Roisin, who has always been lovely, extremely hardworking, and has really made me feel like part of the team. You can tell she really cares about providing a high standard of service! I cannot recommend her and X1 enough, especially the Liverpool team.

Great to work with very smooth process highly recommend

The viewing experience was excellent! The agent that showed md the place, was kind enough to take her time and give a lengthy detailed explanation. Isabella also helped me with the entire process with so much patience!

Roisin was very helpful and always replied promptly with any request I had regarding my property being managed. I am very happy she is the account manager for my property.

Overall a good experience so far with X1 Lettings. There have been few teething issue initially with setting up the account but Roisin and Sam have been both proactive and reactive. Also the communication is prompt and this is important for tenants and landlords.

I would like to thank Roisin Nolan for her continous professional managment of my property at Queensland Place. She is a great person, very kind, responsive and helped out more times that I can count!

My experience at X1 has been fairly good. I initially had a a few issues with my booking process, however, the team was extremely helpful. A special shoutout to Roisin and Bern, who guided me through every step, even through a very busy period. They were very understanding and super helpful throughout the process.

X1 has been managing my flat for a few years now, very happy with the service after trying a few other agents first.

Current manager is Roisin Nolan and is very responsive and happy with overall service.

Jevan is very helpful dude and fast with responding thank u!

The agent was very nice, calm and friendly.

Jevan was lovely and replied to messages with any questions I had really quickly and continues to do so! Thanks

Jevan helped me out with my application he was a big help thanks so much

Jevan has been very helpful throughout the booking and viewing process that I had at X1 the Campus.

My experience was great, this was because of Jevan! He was extremely friendly. He explained the property very well, and my questions were answered to the best of his ability. He made sure I knew that there were other options available for that building as well as the building he specifically deals with. The experience was seamless and provided me with the best information to make my decision on booking this!

I've used X1 Sales and Lettings to fully manage my property portfolio for around two years, and I'll be staying with them for the foreseeable future. They handle everything: HMO licences, tenant issues, repairs and maintenance, and rent collection. Roisin is outstanding. She seems to know more about my properties than I do, and she's extremely competent and professional. She's a great ambassador for X1, and I'd recommend the team without hesitation.

Jevan made me feel really comfortable throughout my moving process!

What a complete and utter joke of a “company”.
X1, specifically X1 Liverpool, is no more than a stepping stone company for the young and assumedly post graduate office staff that work there.

Maintenance and tenancy care team members change more than the seasons and this is most likely the reason that their administrative coherence is none existent. They don’t communicate with each other or you as a tenant.
It takes weeks to get a reply which will ultimately be a pass-the-book reply in its nature.
The administration for maintenance might do a barely satisfactory job of replying to raised issues in time, but whether something actually gets done or not is another story.
We had an issue with mould forming in the corners and along the edges of some of the rooms. I was met with “that’s not mould”. Because it was green instead of black. This was a problem for the 3 years we were there.
We had another issue with a soil stack leaking between our flat and downstairs for months. It took around 10 or more visits from either X1 or IPM before the issue was fixed. They did leave a hole in the washing machine cupboard ceiling though.
We had an unhygienic mashing machine that we flagged for maintenance and they did have someone out fairly quickly. However we were told nothing was wrong with it. Because all dishwashers have black mould in the door seal and leave flaky black mould on your clothing. Did you not know? I’ll add that the spots on my back have cleared up since leaving but I’m sure that’s nothing to do with it.
Some issues were solved. Like the mould that formed in the shower because there’s no decent venilation. They covered it and resealed it but it came back. Also, be prepared for maintenance workers to come and try and investigate faults you HAVEN’T reported. Actually two of them insisted on entering the property whilst my girlfriend was working from home alone, despite her telling them with certainty that the fault they are describing didn’t exist.

Now regarding tenancy care. Once you get a reply after more than a week, you will be made to feel like you’re being heard but actually you’re not. Your issue gets forgotten about so you have to chase and speak to someone else because the person you were dealing with doesn’t work there anymore and/or hasn’t passed any information on to their TEAM members. Most of the team members I came across sounded like they had no idea what was going on.
I remember trying to get an answer as to why tandem car parking spaces were being rented out as two individual paces for less that an individual space, because of course that makes sense. But you will get blood from a stone sooner than get an answer in most instances.
I had a time sensitive issue towards the end of my tenancy which took 3 weeks and 3 separate members of staff to address before it finally was and of course by then it was too late and now I’m expected to pay the price.

Now that I have left I have also had my inventory report back for, get this, a deep clean and oven clean (we left it cleaner than when we got it), washing machine cleaning (the above account makes this hilarious), shower resealing (again, hilarious) and redecorating?!! In what world are we liable for that? All the walls are still white like when we first moved in? Anything else is wear and tear and not down to us to fix. I think it might be because the walls that were ruined by the mould I mentioned because all their buildings are falling apart and aren’t water tight apparently. I know someone who’s building had a green mesh surrounding it during her tenancy in Manchester because the cladding was falling off. 3 years later it’s still wrapped up in mesh. Another example of their band-aid style approach to maintenance by just painting over mouldy walls and wrapping buildings in mesh to stop them falling apart. One thing I will concede from our inventory report; the broken toilet seat. Yeah that’s on us. But £122 to fit a £20 toilet seat? I’d like to be the plumber that works for them because they’re making a fortune.

In summary, tenants and investors, I wouldn’t waste your time, money or sanity on these jokers. They’re the Ryan air of letting agents and so are their buildings. At least Ryan air is cheap.

Elisha was lovely, super friendly , answered all my queries and explained the process well.