It is very sad when customer care comes second to making money.

I now avoid going to B & Q unless very necessary. .

I now go to woodies, as they welcome cash buyers.

My last visit was a real disappoint.

No messing from the time of purchase to time of delivery. 👍🏻

I bought 3m length polycarbonate sheet and 3m steel rims for the sides. For delivery. Notifications about delivery were excellent. I was home but strangely the driver did not ring the bell but just left my products at the door and fled. I soon saw why. The metal lengths were crushed warped, bent and battered. Unusable. I contacted customer service. Lovely non Irish lady. Told me she put it up for refund. That was the end of it. No further contact, no refund. Really bad on multiple levels.

Ordered countertop and other bits they were only available for delivery. Waited 3weeks,order never arrived. Customer service in UK is very poor,in the end they reordered my items without giving me option to decide if I need refund or reorder and wait again 3weeks.wouldnd be ordering for delivery

The order was delivered outside my door. Got txt informing me the order was out for delivery earlier that day. All Items seems to be in good working order. Didn't have any interaction with courier so can't comment on that. If I have to mention one thing to improve would have been to ring the bell as I was in the house but didn't know they delivered. Wasn't a problem coz it wasn't raining.

Excellent service. My order was all tracking on the site. The deliver man was lovely. Excellent company. Have buy before many items.

Fabulous store. One stop shop for everything DIY. Lovely helpful staff. Great experience.

Terrible company, refusing to accept responsibility when they didnt refund an order they cancelled. Multiple issues with one order - items cancelled and not refunded, items not in stock or dispatched when saying they were. Steer clear!

Staff are not fully trained in all the products and generally not that helpfull . Sometimes you are left standing there if you are trying to find anything and not offered any solutions to your problem, Staff not much more help than school kids with there first job.

Absolute joke. Ordered a cooling fan, said it would be delivered the next day. 3 days later no sign of anything. Messaged customer support, no response. Called them and they didn't know why the item wasn't sent, they would contact the depot and find out, which would take another 48 hours. So I requested that the order just be cancelled and refunded. That was 3 weeks ago, and still no refund. Haven't received a response in over a week. Would never order or set foot in the place again.

Two products were broken and spilling product, perhaps due to improper packaging, or delivery service

Checked online and saw an item was in stock at B&Q Naas. When I arrived, a staff member named Thomas repeatedly and rudely insisted it was out of stock, flatly refusing to check. After I continuously insisted, he finally checked and found it was actually in stock. Due to his dismissive, unprofessional attitude, I walked out without buying anything. Incredibly poor customer service.

B&Q store Athlone, most unhelpful staff..One blonde lady on the checkout and it was obvious that she did not want to be there, abrupt to customers, and when i needed help on the self checkout she was rude.

Absolute shambles from start to finish, got a new kitchen and wrong parts delivered and others short. Deliveries arrived on different days and numerous emails and store visits to sort it out. On a plus point the kitchen installer was brilliant but never again with B&Q.

I had a really disappointing experience with B&Q. I ordered an item expecting it to arrive by a specific date, but a few days later, I received a return invoice I never requested. I called B&Q, and they reassured me that it was just a mistake and the item would still arrive. The next day, I even got a delivery slot from 8 a.m. to 5 p.m., which, to be honest, is an absurdly wide window. I stayed home all day, but the item never arrived. After 40 minutes on hold, no one answered, and the next morning, I was told the item was actually returned, and they didn’t have any stock left. This was after being told the exact opposite earlier. To make it worse, the website still shows it in stock, which is completely misleading. I’m really frustrated by the lack of communication and poor stock management. I won’t be ordering from them again.

Asked for help and advice…staff was super helpful. Also couldn’t find my club card in my email…again…staff had the patience to help me despite a small queue. I felt bad holding people up but also felt like a very important customer 🥰

Order not fulfilled, went to collection point and staff member couldn't find my item. Don't know why it was marked as collected, as I received a refund, the item was sold out...very disappointed with this service.

Ordered and paid for paint and garden bark. Bark delivered but driver knew nothing about paint. Had to phone customer service for a refund on missing item. Would not recommend online shopping with B&Q

I ordered 21 packs of tiles. During the order process it was reduced to 19 available. Ok-ish. A day before delivery I got an amendment down to 5 packs! No phone call to discuss, just an email. Should I have shrunk the room??????

No stars an absolutely disgraceful service. Ordered online assured delivery in two days with message notification. Never happened product never arrived. Rang customer service, it is in South Africa! Was assured my purchase was out for delivery with a courier company I’ve never heard of? Rang Liffey Valley several times no answer, rang Naas, polite man answers and assured me Liffey Valley, the distribution centre would ring me! They did not, electrician ordered no product disgraceful, false advertising, in breach of consumer protection, the worst I have ever encountered and still no product!