Brilliant I think Laura sales assistant. In the kichen range I bought a full kichen with discount v.good discount i would like to know if possible other item on display usaly great vaule thanks again Laura I think 🤔

Delivered incomplete order, then delivered wrong item. Then took me forever to get through to customer service (who were helpful) then eventually delivered correct item.
Each time delivery arrived, it was hours earlier than text message time that I was expecting. For instance, second order was expected from 9am but arrived 7:34am. The time and energy spent with customer service for simple order is too much.

Along with stocking a great choice of quality goods for DIY, the friendly, helpful staff at B&Q make it my ‘go to’ place when I have a job to do at home. Either in the house or outside in the garden.

After placing my order, didn't receive any info on when my item would be delivered. Had to contact customer support twice after nearly 4 weeks waiting on my delivery. I feel like I had to chase down my order. Poor service.

Over 3 weeks ago I ordered 2 bags of top soil for delivery, they arrived a few days later with huge rips in both bags and a bag attempt to tape them up. There would be less than half price in store in this condition.
I contacted B&Q to organise a return and refund and got a reply saying the store would be in contact, a week went past and I contacted again, then again after another week, they have still not replied to me.
I left a review on their website which they refused to publish. Because of this I will be reviewing them EVERYWHERE.
Their customer service is a complete joke!
AVOID AVOID AVOID!

Staff are usually helpful but it is not always easy to find someone working in the relevant department.

Ordered a bath tub and panel from B&Q for a newly built house. Both items arrived damaged from delivery. It took over 21 days to get a replacement sorted, and because of this delay our contractor had to stop the bathroom works entirely — holding up the rest of our build.

When I asked if the replacement delivery could be expedited given that B&Q’s original delivery had already failed, I was told this wasn’t possible, and I didn’t feel my concerns were properly listened to at any point.

For items this size and cost, I’d expect far more care in delivery and a much more responsive replacement process when things go wrong — especially when the delay has a direct knock-on effect on other work. Very disappointed with the overall experience, and would think very carefully before ordering bathroom fittings from B&Q again.

Product perfect, really fast delivery

Despicable support, despicable delivery, despicable everything really. avoid them at all costs. Their customer service is from hell. zero service and lies constant lies.

MY GARDEN TABLE WAS DELIVERED PROMPTLY AND IN GOOD CONDITION. IT WAS GREATTO BE ABLE TO TRACK PROGRESS OF THE DELIVERY ON THE DAY.

I have used the email contact form on multiple occasions and gotten an initial response, but never a reply after that.
I was promised a refund on a call and in an email a month ago but I have been ignored since.
They tried twice to collect faulty items from the wrong address.

Bought items with click & collect & picked them up at the store
Friendly service

Efficient purchase from start to finish

Good prices, quick delivery

Great range of products at reasonable prices. Friendly and knowledgeable staff. Easy parking too! All good!

Absolutely Disgraceful Behaviour

Display units of garden furniture in store ordered on May 3rd - Given a delivery date of June 2nd, no arrival. Updated to June 12th, no arrival. Multiple calls to customer service referring to the courier as the problem WHEN THEY HAD NOT EVEN HANDED THE ITEM OVER TO THEM. Continually asking do we want a refund when they clearly just kept taking orders when they didnt have stock

Now given a July 28th delivery date - 3 months later

Currently on hold waitingto speak to a manager. I absolutely do not have any faith they will answre or deliver on July 28th

Avoid at all costs

Jacuzzi is perfect ❤️ delivery as well on time

Great, uncompicated and on time, service

The website made it easy to find what i was looking for and the purchasing process was straight forward and i was notified in no time that my order was ready for colection which was also a seamless process. I'll definitely be shopping here this way in the future.