The bulky products that were difficult to get from the store, I ordered online to have them delivered, which was quick and done with care. The website holds a range of products, and in case we were unsure of how they would suit our needs, we would pop into the store to get a feel and insights on their products, which used to be a pleasant experience.

Whilst I’ve found the staff in store to be helpful, the same can not be said of their telephone customer service agents. It took numerous calls to sort out my delivery before they could tell me an item was no longer available, then when an item was delivered damaged I could only be offered a partial refund. When I said I wanted to speak to a supervisor they just put me on hold. Sort it out B&Q, they are damaging your companies reputation.

Ordered an orbital sander and sanding discs. B&Q subsequently amended the order removing the sander and refunding that portion. No explanation given. They then sent the sanding discs which were no use without the sander. I called to the B&Q Swords branch to return the discs, however that day their credit card system was down and they couldn’t process the return. I called to B&Q Naas a few days later. They attempted to process the return however there was some issue with their system which prevented the sales assistant from completing the transaction. She took the discs from me and sent an email to B&Q Liffey Valley (which I presume is where all online orders are managed) requesting a refund to be processed and the €18 returned to my account. She said it could take up to 6 days. I’m now waiting 3 weeks and no sign of the money in my account. I’d recommend using Screwfix, Woodies or anywhere else if you want to avoid this type of poor online sales channel.

Of the 3 packs of insulation board purchased 2 were damaged. Unfortunately not uncommon when receiving b&q deliveries for them to be dented or damaged, in my experience. Everything else was fine.

Great service

Guy in b and q tallaght was brilliant rectifying the incompetence of the staff member who firstly sent my order to wrong address then when that got sorted now it appears she ordered me a bath panel instead of a shower panel even though I ordered the tray toilet sink altogether either she needs a course to do her job or her concentration needs to be addressed however tallaght branch has refunded me and ordered me the shower panel I wanted so well done to him he was professional and he handled it without any messing.Even though I now have to wait until 19th August to get my bathroom finished.Absolute joke thats the only words I have.

Good prices,fast delivery

Had problem with delivery but was fixed very efficiently and professional

Great product and delivery

I placed an order for a bathroom sink on 29 June 2026, with delivery scheduled for 10 July. The order never arrived. After contacting customer services, I was told it had never even left the depot. A return was processed, and I was assured a replacement order would be sent.
Unfortunately, the replacement order suffered exactly the same fate. Once again, the item had not left the depot, resulting in another failed delivery.
What has been even more disappointing than the delivery failures is the customer service. Over the course of this ordeal I have:
Made numerous phone calls to customer services.
Submitted multiple formal complaint emails.
Escalated my complaint to Customer Relations.
Contacted B&Q through social media.
Been promised updates and callbacks that never happened.
To date, I have received little more than generic responses and repeated requests to contact the same departments that had already failed to help. My complaints have largely been ignored, and no one has taken ownership of resolving the issue.
After more than three weeks of delays, repeated broken promises, and countless hours spent chasing updates, I have completely lost confidence in B&Q. I have now requested a full refund because I no longer trust the company to fulfil my order.
Mistakes can happen, but delivering the same failure twice and then failing to communicate with the customer is unacceptable. This has been, without question, the worst online shopping experience I have ever had. I cannot recommend B&Q based on my experience.

Their complaints team is unresponsive. I have sent email on 26.06.2026 to CS who advised on 30/6 email has been forwarded to dedicated store for resolution. I never received any contact since. I have escalated it to executive CS on 13/07/2026 seeking resolution, no one to this day has replied to me. I only received automated emails saying they aim to reply soon. I made a call to CS on 23/07 asking to speak to a manager and agent said the notes are taken and this matter forwarded to manager and I can expect to be contacted soon. Unfortunately, I have still not received any response or resolution. Absolutely appalling.
I am extremely disappointed by the lack of communication and the amount of time this matter has been allowed to continue. As a customer, I believe it is reasonable to expect complaints to be handled within a reasonable timeframe and with appropriate communication. If I do not receive a substantive response by the end of the week, I will have no option but to seek advice from the relevant consumer protection bodies.

Helpful and friendly staff and quick delivery very happy excellent

I really like b&q everything you need is there, the staff are great and they have some great offers. Only downside is there's not one in Mayo.

B&Q easy to order on line efficient & quick pick up . Pleasant gentleman assisted me

They PP2 face mask is very good and exactly what I wanted

The worst ever customer service I have experienced in ages. First the cancel the main part of my online order without any explanation. Several failed attempts by me to cancel the small remaining item so I didn't get charged delivery, were a waste of my time. They kept coming back asking for proof of identity even though the email thread had everything. Then they couldn't find my account. I deal with several online hardware suppliers but this is the absolute worst..

Had such a great experience with B&Q! Ordered my kitchen with Louise in the Tallaght store and she went above and beyond for me. She made sure I got everything I wanted and I was very accommodating with making my budget work. I will be back as I do the rest of the rooms in the house. I couldn’t recommend them enough. They also do great monthly deals.

I ordered 6 bitumen corrugated sheets and nails to roof a garden shed. After a week I was refused the price of the Sheets and received a box of over priced nails. The nails obviously were not of any use without the sheet. I got on to customer support that B&Q did not have them in stock even though they had them in their Irish stores. They did refund the price for the nails. So obviously B&Q .ie has its warehouse in the UK. So for DIY Materials shop local.