XPO Bewertungen 

Used XPO for shipping two pallets on two different occasions; each one involved problems that XPO could have helped worked through in good faith, but they instead chose to absolutely stick it to me with zero intention of keeping me as a customer. Worst shipping experience imaginable. I wouldn’t use them again if it was free.

STAY CLEAR OF THIS "DELIVERY" COMPANY at all costs!

Sorry no zero stars available. They note certain objects in a quote request that are "optional" and not easily to find" when you give your customer a quote and it almost doubles the evidence of a fraudulently operated company that should be put out of business under the deceptive trade practices. BEWARE. If someone else quotes the load and double the price.. take it.

Malgré une prise de rendez-vous par internet les rendez-vous ne sont pas respectés les marchandise ne sont pas livrées et personne ne répond au téléphone après de nombreux appels (agence de Bourges)

The worst experience I've ever had with any company. Period.
We shipped one pallet through XPO — quoted $1,630. After delivery, they "inspected" the shipment, reclassified it all the way up to Class 250, and sent us a bill for $5,956. That's over 3.5x the original quote for the same exact shipment we were quoted on.
Let me be clear: we didn't misrepresent anything. The cargo was the same cargo they picked up. But because it was slightly lighter than their density threshold, they jumped it to one of the highest freight classes in existence — skipping over a dozen intermediate classes — and multiplied our rate accordingly. The fuel surcharge alone ended up being MORE than our entire original quote. That's not a correction, that's a shakedown.
When we tried to dispute it, all we got was copy-paste policy responses. No negotiation. No willingness to meet in the middle. No acknowledgment that tripling a customer's bill after the fact is unreasonable. Just "these are our policies." Their customer service is non-existent — you're talking to a wall.
And here's the kicker: while we're actively trying to resolve the dispute THEY created, they started charging us $596/month in late fees for not paying the inflated invoice we never agreed to. So not only do they jack up your price 3x after the fact, they'll penalize you every single month for daring to question it.
We ship with multiple LTL carriers. No one has ever treated us like this. XPO is not a partner — they're a trap. They'll lure you in with a reasonable quote and then hit you with whatever they want after your freight is delivered and you have zero leverage.
Avoid XPO at all costs. Dishonest, predatory, and completely unwilling to work with their customers. I wish I could give zero stars.

Deux livraisons effectuées par cette société et c'est déplorable.
La première acte d'intimidation pour m'empêcher de contrôler les colis. Résultat un colis manquant et les cases de contrôle déjà remplies et masquées lors de la signature de la livraison. Pour terminer, insulté en partant parce que je n' ai pas été rapide dans la réception.
La deuxième, les livreurs m'ont menacé de faire un refus de livraison si je contrôlais les références de ma livraison et que je ne devais rien inscrire dans la case réserve.
Intimidation, menaces, insultes. Des pratiques qui innommables qui doivent être diffusées largement aux futurs clients.
C'est dommage qu'il n'y a pas de notation négative.

Terrible service at the Houston location. The customer service team keeps giving false information, and no one ever shows up as promised. We've been waiting for days with no resolution, and every update turns out to be inaccurate. Choosing this company has been a complete waste of time. I would not recommend them based on this experience.

We just had a delivery from XPO and we are so pleased. We know that GPS never gets people to our property, so I called to check when the delivery would be, it was coming from the Tampa location. Every one I spoke to was so polite, respectful and very helpful. When the driver arrived he called so we could meet him at the road with our tractor, he was very nice. A really great experience with this shipping company. Thank you so much. Mike and Pam

Livraison effectuée ok mais :
- sur une plage de 8h-15h je n’ai pas été appelée avant que le livreur arrive
- on m’a laissé 3 palettes qui étaient sous les colis. J’ai compris pourquoi quand j’ai vu qu’elles étaient en mauvais état. Gros chantier pour emmener tout ça à la déchèterie !
- les palettes étaient bloquées dans le camion, mal installées, j’ai dû aider à pousser
- pas la possibilité de compter les colis. Le bon de livraison n’explique rien.

Tenían que entregar una nevera el día 2, estamos a 7 y seguimos esperando. En principio lo iba a entregar hoy urgente y hemos pasado el día esperando sin recibir ninguna notificación. Encima llamas y sale un chico diciendo que es ia, pero por la manera que contestaba yo creo que era mentira y era una persona que pasaba de mí.

It’s been a long time since I’ve experienced a courier company this good! Great comms from the driver, and delivered on time with care

I ordered from a third party (next day catering -also NEVER buy from them!) and the delivery was supposed to be 24hr.
probably not XPO's fault but i heard nothing for 6 days. then recieved an email saying delivery in 2 more days!
I rang XPO and was told they had been trying to contact me a few days earlier - I had No missed calls and if they had really been trying so hard an email or message would have come sooner.
Then, credit to them, they did manage to bring the delivery forward a day for me.
Cut to the day of delivery and I checked to see if I had a delivery window - yes, 2pm. Great.
5 mins (at 8am) later I got a text saying I was the next delivery slot? so I checked again and the web page now said 12.30. OK that's fine, that gives me time to nip out and be home in time for delivery.
I go out at 8.30 and will be home in around an hour.
8.45 i get a call to say "we will be with you to deliver in 20 mins". How is that 12.30?
I rush home
Thankfully the drivers were lovely and really helped and didn't mind that they had to wait 5 mins for me to get home.

So I give 4 stars based entirely on the loveliness of the drivers! (Ste and Andy)
Customer comunication would be a 2 star.

Rude and negative customer service. The lady on the phone was continually talking over me in a very aggressive manner. She was talking so fast that effective communication was almost impossible. Extremely unhelpful!! Would absolutely not recommend

Got very accurate and useful notification of expected delivery time, much better than some other firms that promise delivery within a 9 hour window. My delivery was from B&Q via XPO. Order was placed on Thursday afternoon and delivery Monday morning - top class

B&Q kitchen pieces were picked up by XPO from my home, 14 items from 2 orders. Unfortunately XPO only logged 2 items from one of the orders the other 12 items never logged. Consequently B&Q refused to refund me for these items as they have no record of them being returned. I am now €2500 out of pocket and all XPO can do is shrug and say sorry nothing we can do. No effort made to find the items check their inventories or anything. B&Q no help either and now XPO not replying to emails. Avoid at all costs

If i could rate less than one stars, i would. Not reliable at all. Shippments are always late, and often damaged.

If I could give a zero star I easily would. Worst trucking company I've ever delt with. Charged our very small company over 5,000$ for 2-300$ worth of material after claiming they offer LTL load and help small companies. Its all absolute B.S !!! called and talked to numerous people that claimed they would either help or get someone who could... didn't happen at all , highly suggest you use a different trucking co

Incroyable, je dois être livré sur un chantier. J’attends depuis 8 h du matin, on me téléphone à 11h 30 pour me dire que le sous traitant a eu un problème de chargement. Vraiment une bande de guignols

Terrible, charged me an extra on weight. Said my dry 4L60E transmission weighed 790 pounds. It weighs out max at 162 pounds, so they charged my card an extra 250 dollars. Even a fully dressed small block chevy motor don't weigh that...they are thieves. Also won't use CH Robinsons (Freightquote) They sub contracted the LTL out and was no help.