Brought a coffee machine was 5 months old , stopped working , took back to shop purchased from , has been sent away . I have had to continually call repairer for updates. Have not had my new machin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Lucky was so kind to send me the beaters, but when they arrived, they were regular beaters, not whisks. i contacted Breville, and Junior listened to what happened and kindly righted the order to two... Mehr ansehen
Lucky was amazing. He listened to my problem with my oven, told me my options, and then assisted me with carrying them out. He was courteous, respectful, and patient. He solved my problem and I am bey... Mehr ansehen
It was a simple straight forward experience. The representative was kind and efficient. I wish the original product would have held up longer or the o ring seals were easier to replace and repair but... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Kontaktinformationen
19400 S Western Ave, 90501, Torrance, Vereinigte Staaten
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.1
Gut
11’195 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
agent wasn't helpful and sounded…
agent wasn't helpful and sounded annoyed or frustrated.
29. April 2026
Antwort von Breville
We're sorry to hear of this. Please expect an email shortly. We'll be happy to see how we might help from there.
VERY HELPFUL
6. Mai 2026
Everything was great with the customer…
Everything was great with the customer service got my expresso machine working. The reason I’m giving a 3 is because I got offered a bag of coffee beans I never received.
29. April 2026
Antwort von Breville
We just so sorry to hear this. We'll get those beans out to you as soon as possible.
Very friendly and helpful customer…
Very friendly and helpful customer service. Ease of ordering
6. Mai 2026
The ladies that i talked to were…
The ladies that i talked to were knowlegable ,friendly,helpful,and gave me all i required to resolve my issue a truly A team .
6. Mai 2026
Quick
Quick, fast, polite got my replacement right away very pleased. Now, if you just come up with a better juicer.
5. Mai 2026
Support through Video call
I really appreciated the video call to trouble shoot. The technician could see in real-time what the issue was and the problem is now solved :)
6. Mai 2026
Customer service was INCREDIBLE
Customer service was INCREDIBLE. Never had such a good experience.
My espresso machine was 18 months old and making a bad grinding noise at lower grind size.
I was reluctant to call service and wanted to just throw machine away 😂. Way too expensive for that option. lol
At first I was annoyed at the number of questions they needed to ask to set up my account (they did warn me and apologize in advance - which helped a lot)
When the heard my espresso machine making an awful sound they said “oooh I don’t like that” and I felt like my bestie was helping.
They told me they would replace the parts of the grinder and sent it to my house in 3 days. No charge. No hassle.
Machine works like a dream again
6. Mai 2026
The manual leaves a lot to be desired…
The manual leaves a lot to be desired when following the instructions to do anything.
Customer service person was excellent.
5. Mai 2026
My Smart Oven Air Fryer Pro stopped…
My Smart Oven Air Fryer Pro stopped working (error E006); Breville sent me a UPS return label and a replacement within 10 days. The exchange was very smooth. Thank you.
6. Mai 2026
Easy and done
A part came damaged, I called. Was on the phone like 15 minutes and had a new part on the way. It came with no issues.
5. Mai 2026
New Oven defective after 1 month
Tried to solve the problem. Nice person. Able to have them call me back instead of wait on hold.
5. Mai 2026
Made it very easy to return…
Made it very easy to return malfunctioning air fryer as well as promptly replacing it.
27. April 2026
I contacted them because my new…
I contacted them because my new breville barista bro grinder wasn’t working properly. The told me they will send me a box so I can ship the machine after waiting over a week they told me they won’t be able to send a box and was up to me to send the machine in my own box.
6. Mai 2026
Antwort von Breville
Thank you for your feedback. We show that service was offered; however, the requested resolution was shipment of replacement burrs. Our records indicate that two separate replacement burr orders were sent and delivered. If those parts have not helped resolve the issue with your grinder, please reach back out through that case and we will be glad to assist further.
Extremely easy with friendly and…
Extremely easy with friendly and knowledgeable customers service officer. Breville honored their warranty. The return was easy and I received my Paradice9 very quickly.
The whole experience was way above expectations.
6. Mai 2026
Brought a coffee machine was 5 months…
Brought a coffee machine was 5 months old , stopped working , took back to shop purchased from , has been sent away . I have had to continually call repairer for updates. Have not had my new machine for approx 6 weeks now. Called breville customer service , terrible service , unable to offer any other alternatives .
Not happy at all and will not buy breville again. I am not confident that the machine won’t break down again as tech said it was a computer issue.
Have told everyone I know not to touch the brand . You have made a very unhappy customer .
6. Mai 2026
Antwort von Breville
Thank you for your feedback. We are sorry that the service center handling your machine is taking longer than expected. Unfortunately, we are unable to expedite their process or direct their actions, and we sincerely apologize for the inconvenience. We will pass your comments along to the appropriate team.
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