Breville Bewertungen 11’190

Junior was very helpful and made the process painless. Very professional and courteous.

The representative was informed on what needed to be done. She helped me get the information that she needed for my return. I appreciated her understanding of my situation.

The customer service team were fantastic as we were shipped the wrong model originally. They sorted it all out quickly and got us our machine and arranged the return of the incorrect one. We were kept informed of what was happening and the people we spoke to were great.

Agent quickly was able to walk through the the issue and help rectify issue I was having.

The two people I spoke with were both very helpful

Paid $214.70 to repair an oven. They sent it to me via UPS. Prior to delivery UPS reported damage and returned the package to Breville. Breville tried to charge me $301.80 to repair it! After hours on the phone they said that was a mistake and the oven would be repaired at no charge. It arrived today in an undamaged box but the oven is damaged!

The lady was very professional and methodical and she solved my problem, sent me a new part and my machine is wonderful again! Thank you! Great customer service!

I rebuilt my house after 365 houses in the neighborhood burned. I repurchased 2 of my favorite
Breville appliances. A toaster oven and a citrus juice press. The tray for the toaster was not fully enameled. I didn't complain because I had no time during the rebuilding which took 7 years. But when I did call Breville came to my rescue.
Now the citrus juice press is the greatest. But the area under the stainless steel receptacle is starting to peel off. It was bumpy when I first got it but not peeling. My original juicer never had a problem even though I had it for many years. It also came with a second strainer which i used for grapefruits. They offered no help with this problem even though the peeling is also evident around the cone which pushes the fruit down. The peeling here could fall into the juice. I was told it can't be fixed. Live with it or throw it away. I'm sorry to see the quality slipping. The machine could be made differently to avoid this problem.

It is very, very difficult to remove the basket from the XL. Not using it for years
bc it hurts my finger. Also, pulp was always wet. I’m a senior citizen and just don’t have time and patience to spin and spin, and to squeeze and squeeze pulp. No one should buy this. Can’t even write a review on Breville’s website.

Lucky was amazing. He listened to my problem with my oven, told me my options, and then assisted me with carrying them out. He was courteous, respectful, and patient. He solved my problem and I am beyond satisfied with your company. Thank you, Lucky! All customer service representatives should be so skilled!! TerriAnn

My machine broke after 3 weeks. After calling, it was determined I was eligible for a replacement. Great. Took the machine with the return code to my local UPS store where the guy could not process the return but apparently did not close out the label he created. Because of this, the next store I went to was also unable to process the return. While I understand this was the UPS store’s error, what followed was 100% unacceptable. I called to obtain a new QR code. Was told I’d receive a call back twice that day with no call back received. I sent an email explaining the situation and received a response with a code only to go back to UPS, for a 3rd third time, and find out that I was re-sent the initial code which was no longer good. I then spent over 45 mins on the phone going over and over the situation, being laughed at and patronized by the agent. She stated the only thing she could do was escalate my call to the orders dept and someone would call back in 24-48 hours. I also requested a call from her manager who was supposed to call within 24 hours. 48 hours came and went and NO RESPONSE. I then had to call again and was finally able to receive a new code by the agent cancelling the initial order and creating a new one… sounds like this could’ve been done 48 hours before. At this point it was 7pm on a Thursday night and I had to wait until the following day to go back to UPS. I asked if a new machine could be sent in the meantime as I was clearly making every possible effort to return this dud of a machine to them and they refused. I asked for a monetary refund of some sort for my time and aggravation and the fact that this very expensive machine didn’t last more than 3 weeks. All that they would offer me was 3 bags of beans! No thanks. Keep your beans. Laughable. Thankfully my new machine came relatively quickly but if that is their “customer service”, I hope I never have to deal with them again!

Very helpful advice and sent me very nice coffee to try also

Replacing my failing to work 7 month new Breville oven with a “remanufactured oven” with a 6 month warranty is NOT acceptable! Why should I put faith (and money) in your product when YOU do not have faith in your product! You lost a loyal fan in my LAST purchase. YOU lost a loyal customer!

It was a simple straight forward experience. The representative was kind and efficient. I wish the original product would have held up longer or the o ring seals were easier to replace and repair but all that being said the discount on a new sous vide was much appreciated. The product works really well.

Customer service took care of my issue without any problems.

I spoke to Faith. She was pleasant, listened to my inquiry, took a step to video with me and see what the exact problem was. You could tell she knew the procedure to help me.And offered a perfect solution to send me a new blade unit free of charge.

agent wasn't helpful and sounded annoyed or frustrated.

The representative was very kind, and helpful.