Excellent customer service. My parcel ‘ disappeared’ on the tracking page for like two weeks and as soon as I contacted the customer service by email, they followed up in the highest speed and fixed t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beware. The advertised price for my purchase was $29.95AUD and I was charged on my Apple Pay $56.96AUD. Nearly double! I sent an email within days and was told the difference ‘might’ be courier and t... Mehr ansehen
Unternehmen hat geantwortet
I bought some expensive cosmetics for my wife through Perfume Club - it was not available through retail outlets in Australia. Their price was competitive, but delivery was very slow. When the items... Mehr ansehen
Unternehmen hat geantwortet
They have authentic beauty products at a great price. I've never had to get customer services in the past 5 years as the website is quite straight forward. However I had to report an issues of the shi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Parfum- und Kosmetikanbieter
- auch in
- Kosmetikbedarf
- Kosmetikgeschäft
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
- Parfümerie
Über Perfume's Club Australia
Vom Unternehmen geschrieben
Perfume's Club is a Spanish company specialising in online fragrance and beauty, founded in 2009 and headquartered in Palma de Mallorca. Our roots in the world of fragrance and beauty go back to 1965, when the Cañellas family opened Perfumerías Cañellas. Since then, we have combined our family heritage with technology and innovation to make the world of fragrance, beauty and luxury more accessible.
Today, Perfume's Club is an international online beauty destination, with more than 1,000 brands, 25,000 products and over 3 million customers worldwide. Our catalogue includes fragrances, facial and body care, make-up, hair care, personal care, sun protection and beauty products for men. We work with leading brands and offer 100% authentic products, bringing a wide selection of beauty products together in one place.
Our offering combines an extensive catalogue with competitive prices, major promotions and discounts of up to 70%, along with benefits such as free samples with orders and a loyalty programme.
We operate across 21 international markets, adapting our online shopping experience to customers in different countries while maintaining the same commitment to product authenticity, quality and service.
Our work has been recognised with several industry awards, including Best E-Commerce at the BeautyProf Perfume of the Year Awards 2026, Best Selective E-Commerce 2026 by Advantage Report, and Best E-commerce or Marketplace for Cosmetics and Perfumery at the Digital Beauty Awards 2023.
We continue to grow with the goal of making beauty more accessible while incorporating sustainability and social impact into the way we operate. Our purpose remains the same: bringing fragrance, beauty and luxury closer to our customers through technology and a simple, secure online shopping experience.
Kontaktinformationen
Spanien
- au.perfumesclub.com
4.2
Gut
173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
When I received the package it’s for…
When I received the package it’s for oily skin. I ordered for dry skin
19. August 2026
Antwort von Perfume's Club Australia
Dear customer,
We sincerely apologize for the mix-up with your order! We completely understand how frustrating it is to receive a product formulated for oily skin when you specifically ordered one for dry skin.
We take full note of your comment to review our fulfillment process and ensure these packing errors do not happen again.
Quick delivery & accessible in Oz
It arrived quickly and I was so glad to be able to buy the Shu Eumera Oil in Australia as it has been so difficult to get.
6. August 2026
Antwort von Perfume's Club Australia
Thank you so much for your feedback! 😊
Antwort von Perfume's Club Australia
Thank you so much for your feedback! 😊
supplied the item that i wanted at a good price including when delivery added
supplied the item that i wanted at a good price compared to everyone else that i checked out even with delivery costs.
I did have to wait quite a while for the delivery but at least i got it and it wasn't damaged.
14. August 2026
Antwort von Perfume's Club Australia
Thank you so much for your feedback! 😊
Antwort von Perfume's Club Australia
Thank you so much for your feedback! 😊
Great service and products
The shopping experience was easy. I chose the products I wanted and everything arrived in their original packaging at less than retail. Thank you.
11. August 2026
Antwort von Perfume's Club Australia
Thank you so much for your feedback! 😊
Beware
Beware. The advertised price for my purchase was $29.95AUD and I was charged on my Apple Pay $56.96AUD. Nearly double! I sent an email within days and was told the difference ‘might’ be courier and taxes but no specifics. I was not offered a cancellation as I requested. I would expect to see a delivery charge as a clear component in the transaction but saw nothing and no mention of added taxes before the transaction went through. Don’t trust the advertised price for Perfume Club’s online products.
11. August 2026
Antwort von Perfume's Club Australia
We are sincerely sorry for the inconvenience caused by the unexpected price difference on your Apple Pay transaction and the lack of clarity regarding courier fees and taxes. We take your feedback very seriously and have noted your comments to review our checkout pricing transparency and improve our customer service communication.
Fast delivery, great range of products
Will only shop with Perfumes Club for the Goldwell Elumen non-oxidative hair colours. Terrific prices with fast delivery and always on time. They have a great range of other products - all authentic. Very happy customer.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
No issues - all good
No issues - as described- happy with product - would order again
10. August 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
My parcel hasn't arrived after nearly a month!!!
Order on 14/7/26, I still haven't received my order!!!!!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfume's Club Australia
Dear Customer,
We truly sorry to hear that your order placed on July 14th has not arrived yet. Waiting nearly a month without your package is completely unacceptable, and I fully understand your frustration.
We take this delay very seriously and want to resolve it for you right away. Please contact us directly at https://www.perfumesclub.com/es/centrosoporte/ with your order number and shipping details.
Thank you for your patience, and we sincerely apologize for this major inconvenience.
Didn't receive order, CS slow to respond.
It had some products I wanted - I saw on the website anyway. Not received. Not investigated until nearly a month after ordering. Still not received.
2. März 2026
Antwort von Perfume's Club Australia
Dear Customer,
We deeply sorry to hear about your experience. Waiting nearly a month for products you were excited to receive, combined with a delayed response from our customer service team, is completely unacceptable. I understand your disappointment and frustration.
We want to make things right immediately. Please reach out to us directly at https://www.perfumesclub.com/es/centrosoporte/with your order number. We will personally step in to investigate the issue right now and either locate your package or process a full refund right away.
Thank you for bringing this to our attention, and we sincerely apologize for failing to provide the level of service you deserved.
I keep getting surveys about my…
I keep getting surveys about my satisfaction and I still haven’t received my products
11. Juli 2026
I paid for an order that has not been…
I paid for an order that has not been received. I have contacted customer service on numerous occasions and have yet to have received a response regarding my order or refund. Very disappointing that they have been unable to fulfil this purchase
1. Juli 2026
Antwort von Perfume's Club Australia
Dear Customer,
Thank you for bringing this to our attention. We truly sorry to hear that you haven't received your order and that our customer service team failed to respond to your inquiries, this is certainly not the experience we want to provide.
We want to make this right as quickly as possible. Please contact us directly at https://www.perfumesclub.com/es/centrosoporte/with your order details and full name.
We deeply appreciate your patience and sincerely apologize for the lack of communication.
I have never received my order
I have never received my order. And no one replied when I followed up. Please give me a refund if you are not going to send me my order.
12. Juli 2026
Antwort von Perfume's Club Australia
Dear Customer,
We deeply sorry to hear that you have not received your order and that your follow-ups were left unanswered. This is completely unacceptable and not the level of service we strive to provide.
Please send us a direct message or contact us https://www.perfumesclub.com/es/centrosoporte/ with your order number so we can look into the status of your shipment.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
SLOW SHIPPING
I ordered my product over 10 days ago. It is still in transit with no date to arrive!! You can not rate a product that hasn't arrived. Shipping needs to be ALOT FASTER!!!!!
11. Juli 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment.
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
No communication
I got a email saying parcel delivered but I never received my parcel, emailed company , also submitted complaint form, and still have not heard back. Poor communication.
11. Juli 2026
My order said it was delivered on…
My order said it was delivered on Sunday and I was home all day and nothing delivered. Monday I received another email saying courier has delivered but no deliveries. Today is Tuesday and I still have not received the goods. I sent an email yesterday about it and still have not received any respond.
11. Juli 2026
I never received my order and the only…
I never received my order and the only way to contact was via email
11. Juli 2026
Worst delivery timeline
I have not received my order
How can I review a service when I have not seen what I ordered more than a month ago?
11. Juli 2026
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