Excellent customer service. My parcel ‘ disappeared’ on the tracking page for like two weeks and as soon as I contacted the customer service by email, they followed up in the highest speed and fixed t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beware. The advertised price for my purchase was $29.95AUD and I was charged on my Apple Pay $56.96AUD. Nearly double! I sent an email within days and was told the difference ‘might’ be courier and t... Mehr ansehen
Unternehmen hat geantwortet
I bought some expensive cosmetics for my wife through Perfume Club - it was not available through retail outlets in Australia. Their price was competitive, but delivery was very slow. When the items... Mehr ansehen
Unternehmen hat geantwortet
They have authentic beauty products at a great price. I've never had to get customer services in the past 5 years as the website is quite straight forward. However I had to report an issues of the shi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Parfum- und Kosmetikanbieter
- auch in
- Kosmetikbedarf
- Kosmetikgeschäft
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
- Parfümerie
Über Perfume's Club Australia
Vom Unternehmen geschrieben
Perfume's Club is a Spanish company specialising in online fragrance and beauty, founded in 2009 and headquartered in Palma de Mallorca. Our roots in the world of fragrance and beauty go back to 1965, when the Cañellas family opened Perfumerías Cañellas. Since then, we have combined our family heritage with technology and innovation to make the world of fragrance, beauty and luxury more accessible.
Today, Perfume's Club is an international online beauty destination, with more than 1,000 brands, 25,000 products and over 3 million customers worldwide. Our catalogue includes fragrances, facial and body care, make-up, hair care, personal care, sun protection and beauty products for men. We work with leading brands and offer 100% authentic products, bringing a wide selection of beauty products together in one place.
Our offering combines an extensive catalogue with competitive prices, major promotions and discounts of up to 70%, along with benefits such as free samples with orders and a loyalty programme.
We operate across 21 international markets, adapting our online shopping experience to customers in different countries while maintaining the same commitment to product authenticity, quality and service.
Our work has been recognised with several industry awards, including Best E-Commerce at the BeautyProf Perfume of the Year Awards 2026, Best Selective E-Commerce 2026 by Advantage Report, and Best E-commerce or Marketplace for Cosmetics and Perfumery at the Digital Beauty Awards 2023.
We continue to grow with the goal of making beauty more accessible while incorporating sustainability and social impact into the way we operate. Our purpose remains the same: bringing fragrance, beauty and luxury closer to our customers through technology and a simple, secure online shopping experience.
Kontaktinformationen
Spanien
- au.perfumesclub.com
4.2
Gut
173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Best price and best service
21. Oktober 2026
Smooth ordering and delivery, products as expected
Smooth ordering and delivery. Thank you.
13. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for your feedback! We're glad you had a smooth ordering and delivery experience. We hope to see you again soon!
Timely delivery
Timely delivery
Product reasonably priced and delivered in perfect condition
12. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for your review! We're happy to hear you're satisfied with our prices, delivery and the condition of your order. We hope to see you again soon!
Excellent customer service
Excellent customer service. My parcel ‘ disappeared’ on the tracking page for like two weeks and as soon as I contacted the customer service by email, they followed up in the highest speed and fixed the problem
15. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for your positive feedback! We’re delighted to hear that our customer service team was able to resolve the issue with your parcel quickly once you contacted us. We’re sorry for the inconvenience caused by the tracking issue and truly appreciate your patience. We hope to welcome you back to Perfume’s Club soon!
Good price
Good price, shipping was done in a reasonable time considering it was international
15. Oktober 2026
Antwort von Perfume's Club Australia
Thank you so much for your 5-star review!
Antwort von Perfume's Club Australia
Thank you for your wonderful feedback!
The delivery was in time
The delivery was in time, what the time frame was given. This is the second time I have used your service. It's amazing. I love your Strivectin products, it suits my skin. Please update me with your sales and any new products you launch in future. Thanks.
14. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for your 5-star rating! We're delighted to know you're happy with your experience. We appreciate your feedback and hope to serve you again very soon!
I ordered product was given a timeline…
I ordered product was given a timeline and was delivered on time.
Price was excellent
13. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for choosing us for your beauty needs! We're so happy to receive your 5-star rating. Your support inspires us to keep providing quality products and excellent service. Enjoy your beauty favourites!
Impressive service and products
Great pricing for my Clarins Instant Smooth - package arrived in perfect condition - took a few weeks but well worth the wait. Thank you
17. September 2026
Antwort von Perfume's Club Australia
Thank you for your kind words and for choosing us!
Antwort von Perfume's Club Australia
We really appreciate your 5-star rating! Thank you for choosing Perfume’s Club.
Highly recommend
I have been ordering from perfumes club for a couple of years and have never had a problem. Easy ordering and prompt delivery I would highly recommend.
7. Oktober 2026
Antwort von Perfume's Club Australia
Thank you for your kind feedback! We’re delighted to hear that you’re happy with our service.
Antwort von Perfume's Club Australia
Thank you for your 5-star review! We truly appreciate your trust and support.
Antwort von Perfume's Club Australia
We really appreciate your 5-star review!
Antwort von Perfume's Club Australia
Thanks a lot for your 5-star review!
Arrived everything on the right time…
Arrived everything on the right time and carefully
23. September 2026
Antwort von Perfume's Club Australia
Thank you so much for your 5 stars! ⭐ We really appreciate it!
Very quick delivery and the correct…
Very quick delivery and the correct product as per order arrived thank you
24. September 2026
Antwort von Perfume's Club Australia
Thank you for your review!
Time to deliver product was far too long
23. September 2026
Antwort von Perfume's Club Australia
Thank you for sharing your feedback. We sincerely apologize for the long delivery time. We have taken note of your comments to work on improving our shipping times and ensure a faster experience for your future orders.
Great experience – fast dispatch and 100% authentic product!
I recently placed an order on Perfumes Club and was thoroughly impressed with the whole experience.
The ordering process on the site was seamless and straightforward. I was pleasantly surprised by how quickly the parcel was dispatched and delivered, arriving much faster than expected and in perfect condition. The item itself was 100% genuine, well-packaged, and exactly as described.
Competitive pricing paired with reliable, speedy delivery makes this a site I'll definitely be buying from again. Highly recommend!
25. September 2026
Antwort von Perfume's Club Australia
Thank you for your review and for being a loyal customer!
Antwort von Perfume's Club Australia
Thank you for your review and for being a loyal customer!
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