Excellent customer service. My parcel ‘ disappeared’ on the tracking page for like two weeks and as soon as I contacted the customer service by email, they followed up in the highest speed and fixed t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Beware. The advertised price for my purchase was $29.95AUD and I was charged on my Apple Pay $56.96AUD. Nearly double! I sent an email within days and was told the difference ‘might’ be courier and t... Mehr ansehen
Unternehmen hat geantwortet
I bought some expensive cosmetics for my wife through Perfume Club - it was not available through retail outlets in Australia. Their price was competitive, but delivery was very slow. When the items... Mehr ansehen
Unternehmen hat geantwortet
They have authentic beauty products at a great price. I've never had to get customer services in the past 5 years as the website is quite straight forward. However I had to report an issues of the shi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Parfum- und Kosmetikanbieter
- auch in
- Kosmetikbedarf
- Kosmetikgeschäft
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
- Parfümerie
Über Perfume's Club Australia
Vom Unternehmen geschrieben
Perfume's Club is a Spanish company specialising in online fragrance and beauty, founded in 2009 and headquartered in Palma de Mallorca. Our roots in the world of fragrance and beauty go back to 1965, when the Cañellas family opened Perfumerías Cañellas. Since then, we have combined our family heritage with technology and innovation to make the world of fragrance, beauty and luxury more accessible.
Today, Perfume's Club is an international online beauty destination, with more than 1,000 brands, 25,000 products and over 3 million customers worldwide. Our catalogue includes fragrances, facial and body care, make-up, hair care, personal care, sun protection and beauty products for men. We work with leading brands and offer 100% authentic products, bringing a wide selection of beauty products together in one place.
Our offering combines an extensive catalogue with competitive prices, major promotions and discounts of up to 70%, along with benefits such as free samples with orders and a loyalty programme.
We operate across 21 international markets, adapting our online shopping experience to customers in different countries while maintaining the same commitment to product authenticity, quality and service.
Our work has been recognised with several industry awards, including Best E-Commerce at the BeautyProf Perfume of the Year Awards 2026, Best Selective E-Commerce 2026 by Advantage Report, and Best E-commerce or Marketplace for Cosmetics and Perfumery at the Digital Beauty Awards 2023.
We continue to grow with the goal of making beauty more accessible while incorporating sustainability and social impact into the way we operate. Our purpose remains the same: bringing fragrance, beauty and luxury closer to our customers through technology and a simple, secure online shopping experience.
Kontaktinformationen
Spanien
- au.perfumesclub.com
4.2
Gut
173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent experience and product
Excellent experience and product. Will buy from there in future.
6. Juli 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
Easy to order
Easy to order. My order arrives quickly even though it is coming from o/s. Always have plenty of stock of my orders.
29. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
Antwort von Perfume's Club Australia
Thank you so much for your comment! 😊
Very slow delivery and no communication.
3. Juli 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment.
Great prices
Great prices, delivery was not super fast but as promised. Good website, recommend 👌
2. Juli 2026
Antwort von Perfume's Club Australia
Thank you for your feedback! 😊We’re happy you liked our prices and found the delivery as promised. Your recommendation means a lot to us.
Product GREAT,price GREAT
Product GREAT,price GREAT, customer service response time and outcome GREAT.
Delivery time, rediculously LONG !!!!
Change your DELIVERY PROVIDER 👎
2. Juli 2026
Antwort von Perfume's Club Australia
Thank you so much for your comment.
Excellent service.
Excellent service.
Company kept me notified of delivery status.
Beautiful product!
29. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your kind words! 😊We’re glad you enjoyed the service, the delivery updates, and your product.
The product was very well priced …
The product was very well priced and arrived in good condition, within an acceptable timeframe. Couldn’t ask for more than that.
26. Juni 2026
Antwort von Perfume's Club Australia
We are so happy to read your message! 😊 We love hearing that the price, the condition of the product, and the delivery time met your expectations.
Very Poor Service and Unsafe Products
I do not recommend ordering from this website. My order arrived 40 days late, the company refused to cancel or refund my order despite multiple emails, and the products arrived dirty, old, and with no visible expiry date. They appeared to be expired, which is unacceptable and a serious consumer safety concern
25. Juni 2026
Ease of placing the order.
Ease of placing the order.
Have purchased the product many times and no problem in ordering and getting the bronzer
18. Juni 2026
Antwort von Perfume's Club Australia
¡Gracias por compartir tu experiencia! 😊Nos alegra saber que el proceso de compra te resulta sencillo y que siempre recibes tu producto sin problemas.
I would have appreciated a confirmation…
I would have appreciated a confirmation email of my order and updates of estimated arrival time. I only realised that my order was confirmed when I saw the payment on my credit card statement.
19. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your review.
Antwort von Perfume's Club Australia
Thank you so much for your review!
I was looking for my favourite…
I was looking for my favourite foundation (Estee Lauder) and ended up with a lot of my favourite Clinique products that came in under the price of my foundation alone
3. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your review!
Antwort von Perfume's Club Australia
Thank you so much for your review!
Antwort von Perfume's Club Australia
Thank you so much for your review!
Antwort von Perfume's Club Australia
Thank you so much for your review!
Antwort von Perfume's Club Australia
Thank you so much for your review!
Great family run business from Spain; order arrived perfectly on time & I love the products! Many thanks !!
Great experience all round product, order & timing !
2. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your review!
5 stars for price but be prepared to…
5 stars for price but be prepared to wait as shipping to Australia took over 3 weeks. Customer service was fast and helpful.
2. Juni 2026
Antwort von Perfume's Club Australia
Thank you so much for your review!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.